Program Support Assistant Jobs in Mequon, WI (NOW HIRING)

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Earn up to $3,000 in incentive pay during your first year of employment!

Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.

Program Assistant Job Compensation:

• Starting $18.00 to $22.00 / Per Hour

Program Assistant Job Responsibilities:

• Serve as the initial point of contact for Latina Resource Center incoming calls, client referrals and visitor requests.
• Manages daily office responsibilities; analyzes and organizes general office procedures; responsible for review of office duties to ensure completeness, accuracy and timeliness of reports, correspondence, and other office information; reviews office activities for efficiency.
• Assist the Latina Resource Center Director maintain and submit check requests, purchase requisitions, invoices, credit card receipts and other purchase documentation.
• Assist with gathering program performance reports and assist with preparing program reports, program surveys.
• Assist with maintaining staff and program schedules, PTO requests and staff absences (emails, phones messages).
• Assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings.
• Accurately record minutes from meetings with MOU partners and/or community partners.
• Coordinate advocates for schedules, group meetings and program community meetings.
• Conduct Client Pre-Screening to assess client safety, program eligibility and direct case to Intake Specialist and/or appropriate staff.
• Provide crisis support to emergency walk-ins and agencies requesting immediate advocacy services and direct to Bilingual Intake Specialist and/or appropriate staff
• Assist with responding to the Latina Resource Center Crisis Line accordingly.
• Responsible for scheduling transportation for clients.
• Assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings.
• Responsible for ordering and maintaining all program supplies and groups of materials.
• Maintain inventory of all outreach materials, outreach activities, and community presentations.
• Performs other duties and responsibilities as assigned to ensure services are provided to Victims of domestic violence, dating violence and stalking and objectives of program are met.
• Will maintain and adhere to a strict code of confidentiality.

Program Assistant Job Qualifications:

• Possess High School diploma or equivalent; special office management training and/or personnel office experience.
• Two years' experience performing office management duties in community-based organization or similar setting.
• Must be bilingual in English and Spanish, fluent in both verbal and written form.
• Must demonstrate through a combination of education and past proven experience record, the ability to perform office management and secretarial duties at a high level of reliability and proficiency; possess excellent grammar skills; ability to develop plans and strategies for organizing office systems; must exhibit ability to maintain positive interpersonal relations in stressful situations, and trustworthiness to all levels of staff, clients and to agency volunteers.
• Excellent communication (both written and verbal) and organization skills.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work diplomatically with difficult people and diffuse angry clients quickly and effectively.
• Must have access to reliable transportation; possess valid driver's license and have adequate auto liability insurance and be able to travel & work irregular hours.

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform these essential functions.

Physical Demands:

• Employees are frequently required to stand, walk, sit, and bend.
• Occasionally required to lift and/or move up to 10 lbs.
• Occasionally required to drive.
• Frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment
• The noise level in this work is usually quiet to moderate.
• Communicating with others verbally and electronically to exchange information.
• Use of Fine and Gross hand manipulation.

Tools & Equipment Used:

• Phone system, computer system.
• Fax machine, copy machine, calculator.
• Use first aid equipment, fire extinguisher.

Usage varies by position.

Additional Eligibility Requirements:

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to starting.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.