Program Support Assistant Jobs in Maynard, MA (NOW HIRING)

Location:

Worcester Community Justice Support Center
Worcester County Sheriff's Office
365 Main St
Worcester, MA 01608

Mondays, Wednesdays, Thursdays, Fridays: 9:30am-5:30pm
Tuesdays: 11:30am-7:30pm
 

DEPARTMENT
Community Justice Support Center

TITLE
Program Monitor

JOB SUMMARY
The Program Monitor is responsible for the overall supervision and monitoring of clients in all phases of daily routines including breaks while at the Worcester County Sheriff's Office (WCSO) Community Justice Support Centers (CJSC). The Monitor is responsible for assisting clients in securing property in lockers when attending groups, monitoring all education and clinical classes/groups, taking accurate attendance of all clients while in the facility and maintaining accurate communication log entries and visitor records. The Monitor should be proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or clients. The Monitor will work closely with the Administrative Coordinator to attend to front desk responsibilities, such as answering calls, filing, cleaning, assisting with reports, etc. 
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JOB FUNCTION
Program/Department Responsibility:
    Responsible for assisting clients in securing property in lockers when attending groups, monitoring all education and clinical classes/groups, taking accurate attendance of all clients while in the facility and maintaining accurate communication log entries and visitor records.
    Should be proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or clients.
    Work closely with the Administrative Coordinator to attend to front desk responsibilities, such as answering calls, cleaning, assisting with reports, filing, etc.
    Supervision over clients only, during daily routines and breaks including daily walk through.
    Maintain a work schedule as directed and can be flexible with possible shift changes.
    Attend all relevant trainings and facilitate non-CBT groups for clients.
    Performs high school equivalency test proctoring within the center.
    Provide intake assistance by going over paperwork with clients and making sure all documents are signed and reviewed.
    Support the programming staff with scheduling and any other auxiliary tasks to support the goals of the center.
    Driving a WCSO issued van or car to transport clients to/from the center.
    Maintain confidentiality of personal data.
    Procure, track and preserve urine specimens and perform Breathalyzer samples from clients in accordance with prescribed policies and procedures.
    Accurately report both urine specimens and Breathalyzer sample test results.
    Maintain accurate and reliable drug and alcohol testing records.
    Maintain and secure equipment for drug and alcohol collection.
    Train and monitor assigned staff persons and/or student interns of daily duties.
    Work with CJSC staff and Probation Officers to ensure a positive flow of information.
    Attend all scheduled meetings and present accurate accounts and information of CJSC drug and alcohol collecting/testing at said meeting.
    Complete all documents during the shift, including but not limited to, log entries and special reports.
    Perform any duties and tasks assigned by supervisors, and related work as required.
    Works under the direct supervision of the CJSC Program Director and Assistant Program Director who provides instruction and guidance,  assigns work, and reviews performance through oral and written reports.
 

Qualifications:
    Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.
    The ability to communicate effectively with people in a direct, clear and professional manner.
    General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and a general familiarity with the court systems.
    Ability to communicate respectfully and professionally with clients in an empathic way.
    Proven verbal and written communication skills.
    Experience working with the justice-involved population with diverse backgrounds.
    Working knowledge of Google Suite, Microsoft Excel and Word.
    Some physical effort demanded when performing testing functions under typical office conditions in a correctional setting.
    Must have visual and auditory acuity in order to maintain security of the center.
    Must possess an active driver's license and be able to drive/transport individuals using the WCSO van/car.
    Frequently required to sit, stand, talk and hear.
    Must be able to work some evenings and cover additional shifts, as needed 

Additional Qualifications and Requirements:
Mission Advancement
Accepts and demonstrates the WCSO and CJSC's values.  Demonstrates a desire to serve others and fulfill community needs while working to support the development of a positive teamwork environment.  
Collaboration
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.  Builds rapport and relates well to others.  Seeks first to understand the other person's point of view and remains calm in challenging situations.  Listens for understanding and meaning; speaks and writes effectively.  Takes initiative to assist in developing others.
Operational Effectiveness
Makes sound judgments, and transfers learning from one situation to another.  Embraces new approaches and discovers ideas to create a better team experience.  Establishes goals, clarifies tasks, plans work, and actively participates in meetings.  Strives to meet or exceed goals and deliver a high-value experience for members of the team.
Personal Growth
Pursues self-development that enhances job performance.  Demonstrates an openness to change, and seeks opportunities in the change process.  Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Education/Experience/Physical Requirements:
    Required: Associate's Degree from an accredited college or university; or high school diploma and minimum of hour (4) years of experience in social service, security, or related field. Demonstrates ability to exercise courtesy, respect, and professionalism in interpersonal communication with public and clients
    Preferred: Understanding of de-escalation techniques

Supervision Received:
Direct supervision by the Program Manager and Assistant Program Manager of the CJSC