Program Support Assistant Jobs in Macomb, MI (NOW HIRING)

Position Summary: 

The Grosse Pointe Public School System is seeking a highly organized, customer-focused Child Care Billing Coordinator & Office Support professional to support the daily operations of our Preschool, Kids Club, Camp O' Fun, Safety Town and GSRP. 

Under the direction of the Director of Preschool Services and the Director of School Age Child Care, this position is responsible for coordinating billing, registrations, payments, financial recordkeeping, and office operations while providing exceptional customer service to families. This individual serves as a key point of contact for parents and helps ensure the efficient operation of the Child Care Billing Department and is responsible for establishing and maintaining department records, coordinating assigned projects, and compiling and distributing a variety of materials and reports. 

Essential Duties & Responsibilities 

Billing & Financial Operations 

• Process tuition billing for Kids Club, Preschool, Camp O' Fun, Safety Town, and other child care programs. 

• Process Child Development and Care (CDC)/State of Michigan subsidy billing and payments. 

• Monitor family accounts and maintain accurate financial records within Brightwheel. 

• Follow up on past-due accounts and coordinate payment plans, program suspensions, collections, and terminations in accordance with district procedures. 

• Prepare financial reports and year-end billing statements for the Business Office. 

• Assist directors with enrollment, attendance, registration, and revenue reporting. 

Family & Customer Service 

• Serve as the primary point of contact for family questions regarding: 

• Registration 

• Billing and payments 

• Kids Club 

• Preschool 

• Camp O' Fun 

• GSRP 

• Respond to phone calls, emails, walk-in visitors, and parent inquiries in a professional and timely manner. 

• Schedule and facilitate tours for prospective families. 

Office & Administrative Support

• Provide daily office coverage, including: 

• Answering phones 

• Greeting visitors 

• Processing incoming mail 

• Managing office correspondence 

• Operate the Barnes School secure vestibule/parent entry system. 

• Maintain confidential student and family records. 

• Assist with department projects, reports, data collection, and record management. 

• Provide general administrative support to Preschool and School Age Child Care leadership. 

Program Support 

• Assist in child care classrooms as needed to maintain licensing ratios and program operations. 

• Support special events, registration periods, and other department initiatives. Perform other duties as assigned. 

Qualifications 

• Associate's degree in Accounting, Business, Finance, Office Administration, or a related field preferred; equivalent education and experience may be considered. 

• Experience with bookkeeping, billing, accounting, or financial recordkeeping required. 

• Strong mathematical and computation skills. 

• Excellent organizational skills with strong attention to detail. 

• Outstanding customer service and communication skills, both written and verbal. 

• Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive) and the ability to quickly learn new software systems. 

• Experience with Brightwheel and/or Michigan child care subsidy billing is preferred. 

• Ability to maintain confidentiality while handling sensitive financial and student information. 

•       Ability to manage multiple priorities in a fast-paced office environment. 

  Required Qualifications 

• Meet all State of Michigan Child Care Licensing requirements. 

• Successfully complete a comprehensive background check, fingerprinting, and child abuse clearance. 

• CPR and First Aid certification (training provided if needed). 

• Minimum age of 19 years. 

• Regular, reliable attendance.

• Ability to work collaboratively with administrators, teachers, caregivers, families, and district staff. 

Working Conditions & Benefits 

Position Type: Full-Time, 12-Month Position 

• 35-40 hours per week 

• Monday-Friday 

•       Typical schedule: 9:30 a.m.-6:00 p.m. (shift may vary based on program needs) 

  Compensation 

• $18.00-$20.00 per hour, based on qualifications and experience 

Benefits 

• Paid Holidays (10) 

• Paid Time Off (PTO) 

• Single Health Insurance Coverage 

• Participation in a collaborative and supportive educational environment 

Application Information 

Interested internal and external candidates should apply online through the Grosse Pointe Public School System employment portal. 

Questions regarding this position may be directed to: 

Crystal Fletcher 

Director of School Age Child Care 

fletchc@gpschools.org 

Sara Meier 

Director of Preschool Services 

meiers@gpschools.org