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Program Support Analyst Jobs (NOW HIRING)

Amivero

Program Support Analyst

Washington, DC · On-site

$80K - $128K/yr

The Program Support Analyst provides comprehensive operational, administrative, and analytical support for exception processing, case management, Board oversight activities, quality assurance ...

Amivero

Program Support Analyst

Washington, DC · On-site

The Program Support Analyst provides comprehensive operational, administrative, and analytical support for exception processing, case management, Board oversight activities, quality assurance ...

kgs

Program Support Analyst I

Washington, DC

The Program Support Analyst Level I will serve as a key liaison and project management professional supporting the PPT Executive Office under the direct guidance of the onsite Government management ...

kgs

Program Support Analyst II

Washington, DC · Hybrid

The Program Support Analyst Level II serves as a senior-level project and management analyst providing high-level executive support combined with advanced business process evaluation. The ideal ...

kgs

Program Support Analyst II

Washington, DC · Hybrid

The Program Support Analyst Level II serves as a senior-level project and management analyst providing high-level executive support combined with advanced business process evaluation. The ideal ...

Zantech

Program/Mission Support Analyst

Arlington, VA · On-site

The Program/Mission Support Analyst will play a crucial role in providing: * Program Management Support * Stakeholder Engagement (support functions) * Performance management and reporting * Knowledge ...

Zantech

Program/Mission Support Analyst

Arlington, VA · On-site

The Program/Mission Support Analyst will play a crucial role in providing: * Program Management Support * Stakeholder Engagement (support functions) * Performance management and reporting * Knowledge ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities. Acumen Solutions seeks a talented Support Analyst to ...

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All JobsProgram Support Analyst Jobs

Program Support Analyst information

See salary details

$37K

$89.2K

$131.5K

How much do program support analyst jobs pay per year?

As of Jul 7, 2026, the average yearly pay for program support analyst in the United States is $89,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Program Support Analyst, and why are they important?

To thrive as a Program Support Analyst, you need strong analytical skills, attention to detail, and a background in business administration or a related field. Familiarity with project management tools, data analysis software, and enterprise resource planning (ERP) systems is typically required. Excellent organizational, problem-solving, and communication skills help you coordinate tasks and work effectively with diverse teams. These capabilities ensure efficient program operations, accurate reporting, and successful project delivery.

What does a program support analyst do?

A program support analyst provides administrative and technical assistance to ensure the successful implementation and management of programs. They often handle data analysis, coordinate activities, prepare reports, and support communication between teams, using tools like spreadsheets and project management software. Strong organizational skills and knowledge of program processes are essential for this role.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP and experience, salaries can increase significantly, making it a well-paying cybersecurity role.

How does a Program Support Analyst typically collaborate with cross-functional teams within an organization?

Program Support Analysts often serve as a vital link between project managers, technical teams, and administrative staff. They facilitate communication, coordinate schedules, and ensure that all team members have the resources and information needed to meet project milestones. This role frequently involves organizing meetings, preparing reports, and tracking progress, which helps to keep projects on schedule and stakeholders informed. Successful collaboration requires strong organizational and interpersonal skills, as well as the ability to adapt to the needs of different departments.

What does a program analyst do?

A program support analyst evaluates and improves organizational programs by analyzing data, developing reports, and providing recommendations. They often use tools like spreadsheets and project management software to monitor performance and ensure program goals are met. Strong analytical skills and attention to detail are essential for this role.

What is the difference between Program Support Analyst vs Business Analyst?

AspectProgram Support AnalystBusiness Analyst
Required CredentialsBachelor's degree in related field, certifications like CAP or PMI-ACPBachelor's degree, certifications like CBAP or PMI-PBA
Work EnvironmentGovernment agencies, IT departments, project support teamsCorporate, consulting firms, project teams
Employer & Industry UsagePublic sector, technology, healthcareFinance, technology, consulting
Common Search & ComparisonYesYes

The Program Support Analyst primarily focuses on supporting project execution, coordinating activities, and ensuring compliance within organizations like government agencies or IT departments. In contrast, a Business Analyst concentrates on analyzing business needs, gathering requirements, and recommending solutions to improve processes. While both roles require similar credentials and often work in overlapping environments, their core responsibilities differ, with Program Support Analysts emphasizing support functions and Business Analysts focusing on analysis and strategic improvements.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues within an organization. They analyze problems, resolve user inquiries, and may use tools like ticketing systems to track issues, often working in IT or customer support environments. Strong communication skills and technical knowledge are essential for this role.
What cities are hiring for Program Support Analyst jobs? Cities with the most Program Support Analyst job openings:
What states have the most Program Support Analyst jobs? States with the most job openings for Program Support Analyst jobs include:
Program Support Analyst jobs near you
Infographic showing various Program Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $89,153 per year, or $42.9 per hour.
Program Support Analyst

Program Support Analyst

Amivero

Washington, DC • On-site

$80K - $128K/yr

Full-time

Posted 10 days ago

Job description

Description
THE AMIVERO TEAM
Amivero's team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.
Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.
As a member of the Amivero team you will use your empathy for a customer's situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.
THE GIST...
The Program Support Analyst provides comprehensive operational, administrative, and analytical support for exception processing, case management, Board oversight activities, quality assurance, compliance monitoring, and reporting functions. This role is responsible for ensuring the timely and accurate handling of exception requests, maintaining detailed case documentation, supporting Board review activities, tracking program performance metrics, and driving continuous process improvement initiatives.
The ideal candidate is highly organized, detail-oriented, analytical, and capable of managing sensitive information while maintaining compliance with established policies, procedures, and records retention requirements.
What Your Day Might Include...
Exception Processing & Case Management
  • Monitor and process all incoming exception requests from multiple intake channels, including exception mailboxes, partner referrals, hotline inquiries, and other designated sources.
  • Review and screen intake submissions to confirm eligibility against established selection criteria for Board review.
  • Coordinate and follow up to obtain all required supporting documentation and materials for case files from various departments' data sources.
  • Maintain comprehensive and accurate electronic case files and supporting documentation within designated repositories, including Google Drive.
  • Ensure all case records are properly documented, organized, filed, and retained in accordance organizational policies.
  • Track case progress throughout the lifecycle to ensure timely processing and resolution.
  • Maintain confidentiality and integrity of sensitive case information.

Board Meeting Support
  • Prepare, organize, and distribute Board Meeting materials, supporting documentation, and case summaries.
  • Coordinate logistics and administrative support for Board review meetings.
  • Capture detailed meeting minutes, including Board decisions, lessons learned, action items, and tracked outcomes.
  • Incorporate Board member and fraud analyst feedback into ongoing process enhancements and operational improvements.
  • Update and maintain templates, process documentation, and standard operating procedures (SOPs) based on operational experience and stakeholder feedback.

Quality Assurance & Case Tracking
  • Implement and maintain case tracking mechanisms and reporting tools.
  • Monitor case processing timelines and average turnaround times to ensure adherence to established service levels.
  • Track decision outcomes, trends, and performance metrics.
  • Identify and escalate cases approaching deadlines or requiring additional attention.
  • Conduct quality assurance reviews to ensure complete, accurate, and consistent documentation across all case files.
  • Support continuous improvement initiatives through process evaluations and recommendations.

Post-Decision Monitoring & Analysis
  • Coordinate with technical points of contact and stakeholders to ensure follow-up fraud checks are completed and properly documented.
  • Perform quarterly trend analyses of exception cases, including approval and denial rates, escalation trends, fraud indicators, and root cause analysis.
  • Conduct quarterly audits of exception cases to verify consistency, compliance, and completeness of records.
  • Execute annual comprehensive reviews of exception management processes and procedures to identify gaps and recommend improvements.
  • Develop recommendations for operational enhancements, policy updates, and training needs.

Reporting & Program Administration
  • Prepare weekly status reports summarizing case activity, tracking metrics, and processing updates.
  • Develop quarterly Board Management Reports detailing:
    • Number of exceptions processed
    • Approval and denial rates
    • Average processing times
    • Number of indicators and cases identified
    • Trend analysis
    • Recommendations for process improvements
  • Prepare Annual Assessment Reports including:
    • Comprehensive performance metrics
    • Policy effectiveness analysis
    • Process improvement recommendations
    • Training needs assessments
  • Support ad hoc administrative, analytical, and operational tasks as assigned.

Qualifications
  • Bachelor's degree in Business Administration, Public Administration, Criminal Justice, Information Systems, Management, or a related field; equivalent experience may be substituted.
  • 3+ years of experience supporting program operations, case management, compliance, quality assurance, or administrative analysis functions.
  • Experience managing sensitive or confidential information and documentation.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
  • Experience preparing reports, meeting materials, and executive-level documentation.
  • Strong written and verbal communication skills.
  • Proficiency with Google Workspace and Microsoft Office Suite applications, including spreadsheets and reporting tools.
  • Experience maintaining records in accordance with established retention and compliance requirements.
  • Strong analytical and problem-solving skills with attention to detail.

EOE/M/F/VET/DISABLED
All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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