Program Support Analyst Jobs in California (NOW HIRING)

The Analyst (AN) II reports directly to the Supervisor (SUP) II and performs at the full journey-person level, the most responsible, varied, and complex technical and analytical staff services work with a high degree of responsibility for the Imaging and Live Scan Program (ILSP). The AN II conducts research and analysis on various projects and issues, and provides analytical support including, but not limited to, research, analysis, and makes recommendations on a broad spectrum of administrative, technical, and program related issues. The AN II serves as a technical lead and subject matter expert for live scan processes and various systems utilized in the program, including but not limited to: SharePoint, Table Maintenance, the Applicant Processor, the Justice Transaction Manager, the Integrated Biometric Workstation, the Integrated System Monitoring system, the Automated Archive System (AAS), Justice Electronic Document Imaging (JEDI) System, the Folder Control System (FCS), and the Card Scan System, and is responsible for the development of complex procedural project documents, as well as coordination and oversight of user and system acceptance testing efforts. The AN II will work collaboratively with the Hawkins Data Center (HDC) technical and biometric staff, other department organizations, client user agencies, and provides support to vendors/contractors to ensure all business needs and features are addressed and to resolve any operational issues identified through routine operations or special projects.
In addition, the AN II will prepare and manage all program requests for service contracts and monitor contract execution. The AN II assists with and provides statistical and analytical information with concentration on workload measurement for ILSP. The AN II will review and analyze new legislation to determine program impact. The AN II provides backup to the Office Technician for general administrative support services such as purchasing, facility requests, and equipment tracking, and serves as the backup Attendance Coordinator to ILSP. The AN II must maintain consistent and regular attendance, consistently exercise a high degree of initiative, independence, originality, and good judgment in performing a wide variety of complex duties such as analyze data; develop and evaluate alternatives; communicate effectively both orally and in writing.
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-525423
Position #(s):
420-761-5393-XXX
Working Title:
Program Support Analyst
Classification:
ANALYST II $6,031.00 - $7,775.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
Day Shift
Work Week:
Monday - Friday
Department Information
This position is located in the California Justice Information Services Division, Bureau of Criminal Information and Analysis, Records and Biometric Identification Branch, Imaging and Live Scan Program.
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
For more information about the Department, please visit the Attorney General's website at www.oag.ca.gov .
Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR
Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.
Special Requirements A fingerprint check is required.
Clearly indicate JC - 525423 in the "Examination(s) or Job Title(s) For Which You Are Applying" section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
A background check is required (if applicable).
The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.
This is a re-advertisement for JC - 514857. If you have previously applied for JC - 514857, it is not necessary to re-apply. Your original application for JC - 514857 will be included in this candidate pool for JC - 525423.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/7/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Mail in-CJIS Divisions
Attn: Malina Velarde JC - 525423
PO Box 160608
Sacramento , CA 95816-0608
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Drop off- CJIS Divisions
Malina Velarde JC - 525423
4949 Broadway
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements
• Other - Cover Letter

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to work independently with minimal supervision
• Ability to interpret policies, regulation, and laws
• Ability to analyze budget proposals, fiscal impacts, and program implementation issues related to legislation initiatives
• Ability to collect, synthesize, and interpret complex data and policy information
• Ability to problem-solve program, technical, and policy issues, apply appropriate judgment or propose recommendations, and take effective steps for resolution
• Ability to prioritize and perform multiple tasks with accuracy, attention to detail, and processes proficiency, and work well under pressure to meet deadlines
• Ability to work with diverse stakeholders to build collaborative relationships and negotiate among groups with differing interests
• Ability to exercise tact and discretion when handling sensitive or complex information and provide professional, responsive customer service
• Ability to use Microsoft Office applications proficiently and learn new databases and systems as needed

Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
The Statement of Qualifications
The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.
For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.
• Must include applicant's full name (Last, First)
• The original SOQ questions must be listed in the SOQ document
• Criteria/Question(s) must be answered in numerical order
1. Describe your experience and role in analyzing a complex program issue and the systematic steps you took to successfully:
a. Identify and state the problem/issue
b. Document your findings
c. Recommend a sound and conclusive solution/alternative
2. Describe your experience in dealing with a variety of individuals, to include your ability to effectively communicate and interact with high-level management.
3. Describe in detail your experience interpreting and applying regulations, statutes, policies and procedures.
Additional Information about Application Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.