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Program Support Analyst Jobs in California (NOW HIRING)

AutoZone

Systems Support Analyst

Elk Grove, CA · On-site

$39.42 - $65.82/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for ... AutoZoners Living Well Program for free mental health support * Opportunities for career growth ...

AutoZone

Systems Support Analyst

Elk Grove, CA · On-site

$39.42 - $65.82/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for ... AutoZoners Living Well Program for free mental health support * Opportunities for career growth ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Strong computer skills including MS Office Suite and other design software programs. Competencies

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Strong computer skills including MS Office Suite and other design software programs. Competencies

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All JobsProgram Support Analyst JobsProgram Support Analyst Jobs in California

Program Support Analyst information

See California salary details

$36.5K

$88K

$129.8K

How much do program support analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for program support analyst in California is $87,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $114,500.00 per year, depending on experience, location, and employer.

How does a Program Support Analyst typically collaborate with cross-functional teams within an organization?

Program Support Analysts often serve as a vital link between project managers, technical teams, and administrative staff. They facilitate communication, coordinate schedules, and ensure that all team members have the resources and information needed to meet project milestones. This role frequently involves organizing meetings, preparing reports, and tracking progress, which helps to keep projects on schedule and stakeholders informed. Successful collaboration requires strong organizational and interpersonal skills, as well as the ability to adapt to the needs of different departments.

What are the key skills and qualifications needed to thrive as a Program Support Analyst, and why are they important?

To thrive as a Program Support Analyst, you need strong analytical skills, attention to detail, and a background in business administration or a related field. Familiarity with project management tools, data analysis software, and enterprise resource planning (ERP) systems is typically required. Excellent organizational, problem-solving, and communication skills help you coordinate tasks and work effectively with diverse teams. These capabilities ensure efficient program operations, accurate reporting, and successful project delivery.

What is the difference between Program Support Analyst vs Business Analyst?

AspectProgram Support AnalystBusiness Analyst
Required CredentialsBachelor's degree in related field, certifications like CAP or PMI-ACPBachelor's degree, certifications like CBAP or PMI-PBA
Work EnvironmentGovernment agencies, IT departments, project support teamsCorporate, consulting firms, project teams
Employer & Industry UsagePublic sector, technology, healthcareFinance, technology, consulting
Common Search & ComparisonYesYes

The Program Support Analyst primarily focuses on supporting project execution, coordinating activities, and ensuring compliance within organizations like government agencies or IT departments. In contrast, a Business Analyst concentrates on analyzing business needs, gathering requirements, and recommending solutions to improve processes. While both roles require similar credentials and often work in overlapping environments, their core responsibilities differ, with Program Support Analysts emphasizing support functions and Business Analysts focusing on analysis and strategic improvements.

Do you need a degree to be a program support analyst?

A degree is often preferred for a program support analyst position, especially a bachelor's degree in fields like business, information technology, or related areas. However, some employers may consider candidates with relevant experience, technical skills, or certifications in project management or software tools. Practical experience and strong analytical skills can sometimes substitute for formal education.

Is IT hard to become a program support analyst?

Becoming a Program Support Analyst typically requires a bachelor's degree in a related field such as information technology, business, or computer science, along with strong organizational and communication skills. Gaining experience with IT systems, project management, and relevant tools like Microsoft Office or database software can also be beneficial. The difficulty varies depending on individual background and the specific requirements of the employer.

What does a program support analyst do?

A program support analyst assists in managing and coordinating projects by providing administrative and technical support to ensure program objectives are met. They analyze data, prepare reports, and communicate with stakeholders, often using tools like spreadsheets and project management software. Strong organizational skills and knowledge of program processes are essential for this role.
Program Support Analyst jobs near you
Infographic showing various Program Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $87,986 per year, or $42.3 per hour.

Systems Support Analyst

AutoZone

Elk Grove, CA • On-site

$39.42 - $65.82/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

AutoZone rating

5.2

Company rating: 5.2 out of 10

Based on 1,925 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description

100% on-site role in office in Elk Grove, CA; no remote capabilities

Position Summary: 

The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for Microsoft 365, endpoint systems, and enterprise services across on-premises and cloud environments. Acts as a primary onsite IT presence to support day-to-day office operations and employee needs. The position owns escalated tickets, performs device imaging and deployment, supports inventory lifecycle management, and partners across IT teams to maintain operational excellence and continuous improvement.

Position Responsibilities- Other duties may be assigned:

  • Provide Tier 2-3 support and full lifecycle ownership of incidents and service requests, including advanced troubleshooting and resolution
  • Perform root cause analysis (RCA) for recurring or high-impact issues
  • Deliver onsite desk-side support for employees including troubleshooting, setup, and resolution
  • Image, configure, deploy, and support devices for new hires and replacements
  • Administer Windows 11, Microsoft 365, and Active Directory (on-prem and Azure)
  • Manage endpoints using Intune, SCCM, Mosyle, or equivalent tools
  • Troubleshoot VPN, networking, and telephony issues with escalation as needed
  • Track and manage IT asset inventory and hardware lifecycle
  • Ensure device security compliance (patching, MFA, encryption, vulnerability remediation)
  • Document processes, procedures, and knowledge base articles
  • Collaborate with infrastructure, security, and development teams
  • Maintain 97%+ SLA, CSAT, and ticket closure metrics
  • Identify automation opportunities (PowerShell preferred)
  • Assist with ticket queue prioritization and workload balancing
  • Support escalation management based on urgency and impact
  • Provide onsite support for conference room meetings and AV issues (Logitech, Poly, MTR)
  • Perform AV setup, testing, and proactive room readiness checks

Position Requirements: 

  • Associate's degree in IT or equivalent experience
  • Experience with ITSM tools (Atlassian Jira/Confluence, ServiceDesk, ManageEngine, SMAX)
  • Intermediate/advanced troubleshooting across Windows and macOS
  • Experience with endpoint management tools (Intune, SCCM, Mosyle)
  • Basic knowledge of networking and security
  • Preferred: scripting/automation experience (PowerShell, Python)
  • Experience with conference room technologies (Logitech, Poly, Microsoft Teams Rooms)

The salary range for this position is $39.42 - $65.82 hourly. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations.  ALLDATA values and is committed to diversity, equity and inclusion.

ALLDATA is the industry's #1 choice for unedited original equipment manufacturer (OEM) automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Benefits at ALLDATA
ALLDATA offers thoughtful benefits programs with one-on-one benefits guidance designed to improve our teams' physical, mental, and financial well-being.

Full-Time and Part-Time Benefits:
  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth
Additional Benefits for Full-Time:
  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement
Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer atCareers.AutoZone.com.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

What AutoZone employees say

Pay

Benefits

Hours and flexibility

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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