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Program Operations Assistant Jobs in Michigan (NOW HIRING)

GT Independence

Program (Operations) Manager

Portage, MI

$70K - $80K/hr

The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction ...

Central Michigan University

$14/hr

The CMUBS Operations Assistant facilitates a safe and educational experience for CMUBS users while ... Ability to be part of the USCG drug-testing program to become a deckhand. Must possess a valid ...

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Program Operations Assistant information

What are the key skills and qualifications needed to thrive as a Program Operations Assistant, and why are they important?

To thrive as a Program Operations Assistant, you need strong organizational skills, attention to detail, and experience in administrative support, typically supported by a high school diploma or associate degree. Familiarity with office productivity software (such as Microsoft Office Suite), scheduling systems, and database management is commonly required. Excellent communication, problem-solving abilities, and adaptability are vital soft skills for coordinating tasks and supporting team objectives. These skills ensure efficient program execution, smooth workflow, and effective collaboration within the organization.

What are some common challenges faced by Program Operations Assistants, and how can they be successfully managed?

Program Operations Assistants often juggle multiple tasks simultaneously, such as managing schedules, coordinating events, and handling communications between departments. One common challenge is adapting to shifting priorities and tight deadlines, which requires strong organizational and time-management skills. Successful assistants develop proactive communication habits and reliable tracking systems to ensure nothing falls through the cracks. Building good relationships with team members and being resourceful when solving problems also help manage the dynamic nature of the role.

What are Program Operations Assistants?

Program Operations Assistants are administrative professionals who support the daily operations of programs within an organization. Their duties include managing schedules, coordinating meetings, maintaining records, preparing reports, and assisting with event planning. They serve as a vital link between program managers, staff, and participants, ensuring that program activities run smoothly and efficiently. Program Operations Assistants often handle communications, process paperwork, and provide general support to help achieve program goals.

What is the difference between Program Operations Assistant vs Program Coordinator?

AspectProgram Operations AssistantProgram Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require additional certificationsBachelor's degree often preferred; relevant certifications can be beneficial
Work EnvironmentOffice settings, program sites, or remote work; supporting daily operationsOffice or field settings; overseeing program implementation and coordination
Employer & Industry UsageNonprofits, government agencies, educational institutionsNonprofits, government, healthcare, and educational sectors
Common Search & Comparison IntentUnderstanding entry-level operational roles in programsManaging and coordinating program activities and teams

The Program Operations Assistant typically handles daily operational support tasks, focusing on administrative and logistical functions. In contrast, the Program Coordinator often takes on a broader role in overseeing program activities, coordinating teams, and ensuring program goals are met. Both roles are essential in program management but differ in scope and responsibilities.

What cities in Michigan are hiring for Program Operations Assistant jobs? Cities in Michigan with the most Program Operations Assistant job openings:
Program Operations Assistant jobs near you
Infographic showing various Program Operations Assistant job openings in Michigan as of May 2026, with employment types broken down into 4% As Needed, 71% Full Time, 23% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Program (Operations) Manager

Program (Operations) Manager

GT Independence

Portage, MI

$70K - $80K/hr

Full-time

PTO

Posted 13 days ago

GT Independence rating

6.5

Company rating: 6.5 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

73rd of 228 rated social care providers

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. 

RESPONSIBILITIES AND DUTIES

  • Develop and monitor key performance metrics to measure staff performance and operations functions
  • Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
  • Participates in business development for recently acquired contracts
  • Participates in quality improvement projects and leads efforts in continuous improvement
  • Monitors workloads of the group and re-assigns tasks appropriately
  • Responsible for meeting payroll schedule requirements so that payroll is distributed on time
  • Prepares reports
  • Monitors and measures current compliance standards
  • Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
  • Responsible for staffing, staff development, and training
  • Builds and maintains relationships with states and agencies as the key liaison
  • Resolves escalated customer complaints
  • Develops staff in a way that aligns with the Company's vision and values
  • Responsible for internal communications within the unit as well as with external stakeholders
  • Applies GT Independence values to the operational group
  • Other duties as assigned


EDUCATION

  • Bachelor’s Degree required. Bachelor's in business management or business administration preferred.


EXPERIENCE AND QUALIFICATIONS

  • At least two years of Operations experience
  • Excellent written and oral communication skills
  • Experience in supervision and leadership
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
  • Effective time management skills
  • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience building highly effective teams
  • Competence in Microsoft Office Suite
  • Competence in utilizing multiple software applications

WORK ENVIRONMENT

  • Work is performed in a typical office setting or hybrid work arrangement.


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_____________________________________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

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