Program Officer Jobs in Toronto, ON (NOW HIRING)

Reporting to the Registrar, and Manager, Student Services, the Undergraduate Program Officer plays a key role in supporting undergraduate academic programs and providing exceptional service to prospective students, applicants, current students, faculty, and staff. The Undergraduate Program Officer is responsible for coordinating a wide range of academic and administrative activities related to admissions, student records, registration, examinations, exhange and placements, awards administration, and program delivery. Working in a dynamic and student-focused environment, the incumbent provides detailed information regarding program requirements, policies, procedures, and student services while ensuring the accuracy and integrity of student information and academic records across student systems. The Undergraduate Program Officer works closely with students and faculty to coordinate academic activities, examinations, course timetables, awards, and program communications. The role is also responsible for organizing awards and registration processes, maintaining records and files, generating reports, supporting committee and operational activities, and coordinating placements, invigilation,supplemental and examination logistics. The incumbent will exercise sound judgment, maintain confidentiality, and contribute to the effective delivery of undergraduate programs and student services

• Acting as the first point of contact for general enquiries from prospective students, applicants, students, faculty, and staff
• Providing detailed information regarding program requirements, academic regulations, policies, procedures, awards, and student services
• Scheduling appointments for prospective students, applicants, and current students
• Liaising with students and faculty to coordinate program activities and schedules
• Coordinating admissions, registration, and examination-related processes
• Maintaining course and student information in student information systems
• Preparing and disseminating course, program and policy informaiton 
• Coordination of Invigilation processing including hiring, training and scheduling examination invigilators
• Processing, tracking and monitoring awards, financial aid, petitions, and appeals processes
• Providing administrative support for relevent committes, including taking and disseminating minutes and relevant information. 
• Creating, updating, and maintaining student records and administrative files
• Coordinating room bookings, instructional space assignments, and room changes in support of scheduling and academic needs
• Generating reports and maintaining confidential records in accordance with established policies and procedures
• Supporting program activities, seminars, workshops, and special initiatives
• Scheduling meetings and preparing routine correspondence and documentation
• Maintaining locker room assignments
• Providing support for placement and exchange programs
• Handling fees or fines and issuing receipts on a limited basis

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years providing administrative support in a post-secondary environment.
• Demonstrated experience supporting student-facing academic programs, admissions, registration, examinations, and academic records processes.
• Experience maintaining databases, student information systems, records management systems, and generating reports.
• Experience coordinating schedules, timetables, room bookings, and academic programming activities.
• Experience handling confidential information and maintaining accurate recordsStrong written and verbal communication skills.
• Excellent organizational and time management skills, with the ability to prioritize multiple competing deadlines.
• Demonstrated problem-solving and analytical skills.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and interpersonal skills with the ability to interact effectively with students, faculty, staff, and external stakeholders.
• Ability to work both independently and collaboratively in a team environment.
• Sound proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, MS Teams, and related technology tools.
• Demonstrated professionalism, discretion, and sound judgment when dealing with sensitive matters.