Program Manager Jobs in Matthews, NC (NOW HIRING)

DCLI, the largest chassis provider in North America, is seeking an experienced and results-driven Tire Program Manager to lead the revamp of its tire casing management program. This is a hybrid role — balancing office-based analytics and reporting with regular field travel to dealer locations, terminals, and depots to personally drive accountability and change across the network.

The Tire Program Manager will use data and performance dashboards to identify where to focus, then engage directly with national tire dealers and independent recappers in the field to challenge decisions, enforce standards, and change outcomes. DCLI field teams are available as a supporting resource, but this manager will be expected to be present on the ground at priority locations and serve as the primary driver of program improvement.

Work Style

Hybrid — combination of office-based analytics work and regular field travel to approximately 50 locations nationally approximately 50% field and 50% office-based.

KEY RESPONSIBILITIES

Program Analytics & Reporting

• Monitor and analyze tire management dashboards daily to track Cap Only, Cap & Casing, and RPO (Repair Only) consumption rates across all locations.
• Identify high Cap & Casing locations and flag outliers for targeted intervention.
• Track RPO casing volumes to ensure dealers are correctly classifying repair-only casings rather than upselling to full recap or replacement.
• Produce regular KPI reports for leadership showing cap-only rate, RPO rate, savings realized, and trend direction.
• Conduct location-level analysis to differentiate between legitimate casing loss and preventable scrap or upsell activity.

Dealer & Vendor Management

• Manage accountability across DCLI's tire dealer network, including national tire dealers and independent recappers.
• Lead regular accountability calls with dealer representatives to review tire usage, casing return rates, and RPO volumes.
• Challenge dealers on casing classification decisions and push back firmly where data suggests preventable scrap or upsell activity.
• Ensure dealers adhere to DCLI's tire and casing standards as defined by company policy.
• Build and maintain dealer scorecards to track performance over time and escalate non-compliance where needed.

Field Operations & Auditing

• This is a hybrid role combining office-based analytics with regular field travel about 50% travel— the manager is expected to be on-site at dealer and terminal locations as needed to personally drive accountability and change.
• Use data and dashboard analytics to identify and prioritize the highest-opportunity locations, then travel directly to those sites to audit casing activity, challenge dealer practices, and implement corrective action.
• Conduct hands-on casing audits at dealer facilities to verify casing classification, inspect RPO handling, and confirm compliance with DCLI's tire standards.
• Coordinate with DCLI field teams — available as a shared resource, not direct reports — to extend coverage, support training, and reinforce standards at locations where the manager cannot be physically present.
• Develop and implement casing tracking procedures at terminal, ramp, and depot locations, training personnel on the ground during site visits.
• Establish escalation processes for locations where repeated violations or irregular casing patterns are identified.

Policy Enforcement & Training

• Ensure all tire activity across the network adheres to DCLI's internal tire and casing policies.
• Ensure proper documentation is completed at each tire swap, including casing condition, reason for replacement, and dealer disposition.
• Train field staff and terminal personnel on tire policy, RPO identification, and proper casing handling procedures.
• Continuously refine standard operating procedures (SOPs) as the program matures.

QUALIFICATIONS

Required

• Minimum 5 years of experience in tire management, fleet maintenance, or a related field.
• Strong technical knowledge of commercial tire products, retread and recap processes, and casing evaluation standards.
• Capping facility experience ideal.
• Demonstrated ability to drive results through external partners — including the confidence and persistence to push back on dealers, challenge decisions, and hold vendors accountable.
• Proficiency in data analysis tools; ability to interpret performance dashboards, identify trends, and translate data into actionable decisions.
• Excellent communication and negotiation skills, with experience managing national or regional vendor relationships.
• Comfortable working in a hybrid capacity — balancing office-based analysis and reporting with regular national travel to approximately 50 locations.
• Strong organizational skills with the ability to manage multiple priorities across a large, geographically distributed network.

Preferred

• Experience in the intermodal, chassis leasing, or container logistics industry.
• Familiarity with port, inland terminal, and railroad depot operations.
• Experience working within national tire account programs.
• Background in developing or enforcing tire policy and standard operating procedures at scale.
• Experience managing both national account and independent dealer/recapper networks.

MUST BE ABLE TO PASS PRE-EMPLOYMENT DRUG SCREENING.

Benefits

We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.

• Excellent health, dental, and vision insurance options for you and your family
• Ample PTO and paid holidays
• 401k with company match
• Flexibility to support a healthy work-life balance
• Wellness resources
• Company-sponsored parties, outings, and other perks

Development Opportunities

At DCLI, you’ll find that everyone – from your coworkers and managers to the senior leadership team – wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:

• Tuition reimbursement
• Internal training and educational resources
• Quarterly and annual awards for outstanding performance
• Pathways to promotions and access to advice, feedback, and mentorship
• Participation in professional organizations
• Internships