Program Manager Jobs in Alexandria, LA (NOW HIRING)

Crest Industries is seeking an Enterprise Risk Management Program Analyst (“ERM Program Analyst”) to support the execution, coordination, and continued maturity of Crest’s Enterprise Risk Management program. This role will help maintain the enterprise risk register, coordinate Risk Owner and Risk Liaison updates, support ERM dashboards and reporting, track mitigation actions, and prepare materials for leadership and ERM Steering Committee review.

The ERM Program Analyst reports to the Insurance and Risk Manager and will work closely with Risk Owners, Risk Liaisons, business-unit leaders, functional stakeholders, and external ERM advisors. This role is ideal for someone who is highly organized, analytical, curious, and comfortable working with data, process documentation, cross-functional stakeholders, and recurring reporting cycles.

Prior ERM experience is helpful but not required. Relevant experience may include risk management, operations, project coordination, compliance, internal audit, insurance, finance, legal, safety, quality, data analysis, business administration, or process improvement. This role will require the successful candidate to quickly build ERM knowledge, work through ambiguity, and become Crest’s internal owner of the ERM process over time.

KEY RESPONSIBILITIES:

· Support recurring ERM update cycles, including Risk Owner meetings, Risk Liaison communications, data collection, follow-up, and status tracking. Coordinate with Risk Owners and Risk Liaisons to collect updates, clarify information, improve documentation quality, and reduce manual rework. Help improve ERM processes to make update cycles more consistent, efficient, and less dependent on manual coordination.

· Maintain and update the enterprise risk register, including risk descriptions, risk owners, gross and net scores, current controls, planned actions, mitigation status, and supporting documentation. Help identify incomplete updates, inconsistent data, documentation gaps, or items requiring escalation.

· Support preparation of ERM Steering Committee materials, executive summaries, dashboards, and enterprise risk profile updates.

· Track mitigation plans, planned controls, action items, owners, due dates, and follow-up items across business units and functions.

· Assist with risk workshops, Risk Owner meetings, scoring calibration discussions, control documentation review, and planned-action tracking. Assist with development of key risk indicators, risk metrics, action-plan reporting, and other reporting enhancements as the ERM program matures.

· Support development and maintenance of ERM tools, templates, process documentation, guidance materials, and training resources. Maintain Power BI inputs and support recurring dashboard updates, data validation, trend analysis, and risk reporting.

· Own the recurring ERM program calendar, including risk update cycles, Risk Owner meetings, Risk Liaison coordination, Steering Committee preparation, action-item tracking, and follow-up reporting. Promote practical risk ownership by helping teams understand ERM expectations, timelines, and documentation requirements.

· Identify opportunities to improve the ERM process, reduce administrative burden, clarify expectations, and improve consistency across business units. Escalate process gaps, incomplete updates, inconsistent information, or items requiring leadership attention.

The ERM Program Analyst must demonstrate the core values and purpose of Crest Industries:

· We own doing the right thing.

· We win together.

· We question the status quo.

· We rise to the challenge.

REQUIRED QUALIFICATIONS:

· Strong organization, follow-through, and attention to detail.

· Ability to manage multiple workstreams, deadlines, data requests, meetings, and recurring reporting cycles.

· Strong written and verbal communication skills.

· Ability to summarize information clearly and professionally.

· Comfortable working with employees and leaders across multiple business units and functions.

· Ability to ask questions, clarify information, and follow up on incomplete or inconsistent responses.

· Strong judgment and comfort working through ambiguity.

· Proficiency with Microsoft Office, especially Excel and PowerPoint.

· Ability and willingness to learn ERM concepts, risk terminology, reporting tools, and program methodology.

· Relevant experience in risk management, operations, project coordination, compliance, audit, insurance, finance, legal, safety, quality, data analysis, business administration, process improvement, or a related field.

· Strong ownership mindset and ability to drive work forward with limited structure.

· Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, think creatively, and take ownership of issues and matters through their successful conclusion.

· Strong interpersonal skills, including a good sense of humor, patience and an ability to maintain an even keel.

· Share the company’s purpose and values, including high ethical standards, teamwork, customer service mindset, and positive attitude.

PREFERRED QUALIFICATIONS:

· Experience supporting cross-functional projects, recurring reporting cycles, governance processes, management updates, or committee materials.

· Experience working with Power BI, SharePoint, Microsoft Lists, Excel-based reporting tools, GRC systems, RMIS systems, or similar platforms.

· Experience documenting processes, controls, action plans, procedures, compliance requirements, or management reports.

· Familiarity with risk management, internal controls, audit, insurance, claims, safety, regulatory compliance, business continuity, or operational improvement concepts.

· Experience preparing dashboards, summaries, presentations, or reports for leadership review.

LOCATION: Pineville, Louisiana (on-site).

ESSENTIAL FUNCTIONS:

1. Mental & Cognitive Requirements

· Problem Solving: Resolving abstract or multi-layered issues by evaluating multiple solutions and executing on decisions.

· Task Management: Prioritizing multiple competing projects simultaneously while adapting to shifting deadlines and business needs.

· Critical Thinking: Synthesizing information from diverse sources to evaluate risks and make independent judgements.

· Sustained Attention: Maintaining high focus during long periods of detailed data analysis or technical review.

· Continuous Learning: Rapidly mastering new software, complex internal processes, and evolving industry regulations.

· Memory Retention: Recalling detailed project histories, compliance guidelines, and technical specifications to guide daily work.

· High-Stress Resilience: Maintains composure and focus during critical organizational audits or risk crisis situations.

· Information Processing: Analyzing complex data sets, identifying trends, and translating findings into actionable business strategies.

2. Physical & Sensory Requirements

· Sedentary Keyboard Work: Performs prolonged data entry, spreadsheet modeling, and screen viewing for up to 8 hours daily.

· Virtual & Verbal Communication: Conducts frequent video calls, presentations, and interactive meetings with cross-functional teams.

· Auditory Comprehension: Actively listens and captures nuances during complex risk interviews and committee meetings.

· Light Transport: Moves materials or laptop equipment up to 10 pounds around the office environment occasionally.

3. Environmental & Travel Requirements

· Office Environments: Works primarily in climate-controlled indoor environments.

· Field Environments: May be required to visit outdoor job sites and outdoor or open-air industrial and/or manufacturing facilities up to 10% of the time.

· Occasional Business Travel: Travels up to 10% annually via plane or car to conferences, trainings or to regional offices for on-site work