Program Assistant Jobs in Frisco, TX (NOW HIRING)

Overview of Goodwill Industries of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to

employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs:

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs:

• The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse.
• The Workforce Development Program assist clients with assessments, education, job readiness training, coaching and career placement.
• Goodwill’s unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions.
• There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff.

SUMMARY

In conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, and developing team members, and performing assigned duties and management responsibilities. 

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world class customer service.
2. Responsible for hiring, training, developing, supervising, and evaluating all team members within the framework of Goodwill policies, procedures, and job descriptions to include recommendation and assistance in employee termination. This includes ensuring processors and donation attendants offer exceptional donor service.
3. Supervise the donation attendants, and processors in the receipt inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
4. The store operates within budgeted expenses to revenue ratios and by donors per square foot.
5. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
6. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
7. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
8. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
9. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
10. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.
11. The Assistant Team Leader is responsible for: