Program Account Manager Jobs in Lapeer, MI (NOW HIRING)

At Strattec, we're reshaping how people experience and interact with their vehicles by making access seamless, secure, and safe. In partnership with leading OEMs, we design and deliver highly engineered solutions that create the ultimate access experience for consumers. 

What sets us apart is how we work and the people who make it happen. Guided by our culture pillars, Think New, Do Together, and Own It, we collaborate across disciplines and take ownership of meaningful challenges. Our people bring new ideas to life and turn ambition into impact. 

If you're an integrator, problem solver, or forward thinker who wants to do work that matters, you'll find the opportunity here to grow your craft and contribute to something bigger that shapes the future of the automotive industry. 

Ready to help shape the future of access? Join us at Strattec. 

What We Offer 

Our benefits package is designed to support your wellbeing, growth, and life outside of work. 

• Competitive compensation package, including base pay, regular salary reviews, and short-term incentive opportunities 

• Comprehensive health benefits, including medical, dental, and vision coverage with eligibility starting day one 

• Paid time off for vacation, holidays, sick time, and bereavement for eligible employees 

• 401(k) retirement savings plan with company match up to 5 percent and immediate vesting 

• Company-paid life insurance coverage to support you and your beneficiaries 

• Wellness program supporting physical, emotional, and financial wellbeing, plus opportunities to volunteer and give back to your community 

• Additional local benefits may apply depending on location or facility 

Summary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to: 

• Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
• Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
• Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
• Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
• Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
• Utilize customer engineering change control systems to access & manage engineering change orders.
• Coordinate order processing & monitor delivery status to ensure timely fulfillment.
• Support recovery of past due balances through proactive communication & collaboration with finance teams.
• Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
• Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
• Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
• Provide support for service channels as needed. 

Work Environment:

• This role may require occasional travel to customer sites & industry events 

General: 

• Supports advanced engineering initiatives & collaborates with R&D teams.
• Ensures adherence to company policies, industry standards & regulatory requirements.
• Monitors & reports on key performance indicators (KPIs).

Qualifications:

To perform this role successfully, the candidate should demonstrate:

• Strong interpersonal & communication skills.
• Ability to manage multiple priorities & work independently.
• High level of discretion & professionalism.
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Familiarity with automotive industry standards & practices is a plus 

Education & Experience:

• Bachelor's degree in Business, Marketing, or a related field preferred
• Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford 

Strattec is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, and age.