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Professional Services Operations Manager Jobs in Iowa

Environmental Works Inc

Operations Manager

Carter Lake, IA · On-site

$85K - $100K/yr

... service lines. * Represent EWI professionally with clients, prospects, vendors, regulators ... Operations Manager | Competencies * Strong field leadership skills with the ability to lead crews ...

RSM

Consulting Operations Manager

Des Moines, IA · On-site

We are the leading provider of professional services to the middle market globally, our purpose is ... The Operations Manager, Practice Management is responsible for providing financial and operational ...

Dayton Freight

Operations Manager

Altoona, IA · On-site

Prepare and compile daily, weekly, monthly production and service records and measure conformance ... Receive constructive criticism and praise in a business-like fashion and maintains a professional ...

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Professional Services Operations Manager information

What is the difference between Professional Services Operations Manager vs Project Manager?

AspectProfessional Services Operations ManagerProject Manager
Primary FocusOversees service delivery processes, resource management, and operational efficiency within professional servicesPlans, executes, and closes specific projects within scope, time, and budget
CredentialsOften requires a bachelor's degree, PMP or similar certifications beneficialTypically requires a bachelor's degree, PMP or similar certifications
Work EnvironmentWorks within professional services teams, client-facing, strategic operations

The Professional Services Operations Manager focuses on optimizing overall service delivery and operational efficiency, while the Project Manager manages individual projects from initiation to completion. Both roles require similar credentials and often work in client-facing environments, but their scope and responsibilities differ significantly.

What are common challenges faced by a professional services operations manager, and how can they be addressed?

Professional Services Operations Managers often navigate challenges such as balancing resource allocation with project timelines, maintaining consistent service quality across multiple teams, and adapting to shifting client needs. Successfully addressing these challenges typically involves implementing robust project management tools, fostering clear communication between departments, and regularly reviewing operational processes to identify areas for improvement. Building strong relationships with both internal teams and clients also helps anticipate issues early and ensure smooth project delivery.

What is a professional services operations manager?

A Professional Services Operations Manager oversees the day-to-day activities and processes of a professional services organization, ensuring that projects are delivered efficiently and client expectations are met. They coordinate between teams, manage resources, optimize workflows, and implement best practices to improve service delivery. Additionally, they often handle budgeting, reporting, and the development of operational strategies to support business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional services operations manager?

To excel as a Professional Services Operations Manager, you need expertise in project management, resource allocation, process improvement, and a relevant degree in business or a related field. Familiarity with PSA (Professional Services Automation) tools, CRM platforms, and certifications such as PMP or ITIL are commonly required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving team performance and managing client expectations. These skills ensure optimal service delivery, operational efficiency, and successful client outcomes in a fast-paced professional services environment.
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What cities in Iowa are hiring for Professional Services Operations Manager jobs? Cities in Iowa with the most Professional Services Operations Manager job openings:
Professional Services Operations Manager jobs near you

Student Services Operations Manager

Northeast Iowa Community College

Calmar, IA • On-site

$8/hr

Full-time

Posted 6 days ago

Job description

Posting Details
Position Information
Position Title
Student Services Operations Manager
Posting Number
S00563
Full-Time/Part-Time
Full Time
Work Schedule
Salary
$48,010.00 Pay Grade 8
Campus/Center
Calmar
Location
Calmar, IA
Position Summary Information
Job Goal
Collaborates within an integrated Student Services team under the direction of the Executive Director of Enrollment Management to support recruitment, financial aid, and retention. Manages CRM operations, designs and implements new business processes, and assists with enrollment reporting, fraud prevention, workflow management, and communication strategies. Additionally, maintains comprehensive process documentation and evaluates service delivery to ensure an exceptional experience for all stakeholders.
Duties and Responsibilities
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
• Provide supervision of the student services assistant team.
• Oversee general office operations and ensure high-quality customer service.
• Coordinate appointment scheduling procedures for student services assistants, organize meeting agendas and logistics, and manage staff coverage.
• Provide routine customer service, virtually, in-person and via phone.Project and maintain a positive, professional image of the College when meeting or talking with students or other outside contacts.
• Evaluate risk-mitigation strategies and investigative procedures to prevent fraudulent activity in financial aid distribution and student account transactions.
• Serve as a subject matter resource for staff and students where student services processes and policies are concerned. This requires maintaining a thorough knowledge of academic programs, admissions, advising and financial aid procedures.
• Maintain and monitor systematic onboarding process for new student services employees.
• Train new and existing employees on student services policies and procedures.
• Organize and lead the annual student services operations calendar to ensure proactive and timely processing.
• Support the development and implementation of an annual student communication plan and lead marketing project requests.
• Manage data and reporting for student services and work closely with other offices to improve the College's business processes.
• Ensure process efficiency through the development and maintenance of automated workflows, data integrity and the effective use of enrollment systems.
Qualifications
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree or three years of equivalent work experience. Preference for degree in business, communication, accounting, and/or higher education.
CERTIFICATIONS AND LICENSES:
Must possess a valid driver's license.
Essential Functions
• Oversee the planning, implementation and management of day-to-day operations related to Ellucian Colleague (SIS), SoftDocs (document imaging), Anthology Reach (CRM) and other emerging technologies.
• Serve as a CRM system expert to deliver training to support Reach users across the college.
• Manages CRM operations throughout the student lifecycle, configuring automated communication workflows and establishing data-entry standards to ensure system accuracy.
• In collaboration with the CRM System Administrator, analyze and resolve CRM software issues in a timely and accurate fashion. Determines how to best leverage CRM capabilities and functionality for maximum impact/ROI for the college.
Posting Detail Information
Open Date
08/05/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants

Apply