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Professional Customer Services Rep Jobs (NOW HIRING)

Clopay

Customer Services Rep. - Hybrid

Goodyear, AZ · On-site

$15.50 - $21/hr

... Rep. in our Goodyear location. Responsibilities include: * Maintain and use competitive pricing information for use in quoting. * Provide assistance to customers concerning specification ...

Integrityfex

Client Services Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Integrityfex

Client Services Representative

Minneapolis, MN · Remote

$16.75 - $22.75/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Integrityfex

Client Services Representative

Orlando, FL · Remote

$15 - $20.25/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Integrityfex

Client Services Representative

Bismarck, ND · Remote

$16 - $21.75/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Integrityfex

Client Services Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Lose Design

Customer Service Representative

Santee, SC · On-site

$30.50/hr

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Customer Service Representative

Columbia, SC · On-site

$30.50/hr

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

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How much do professional customer services rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for professional customer services rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a professional customer services rep?

Professional customer service representatives are individuals trained to assist customers by answering questions, resolving issues, and providing information about products or services. They act as the primary point of contact between a company and its customers, ensuring satisfaction and maintaining a positive company image. Their duties may include handling inquiries via phone, email, or chat, processing orders, and addressing complaints. Good communication, patience, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a professional customer services rep?

To thrive as a Professional Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and managing challenging situations. These competencies ensure efficient issue resolution, customer satisfaction, and ongoing loyalty to the organization.

How do professional customer services reps typically handle high call volumes while maintaining quality service?

Professional Customer Services Reps often encounter periods of high call volumes, especially during peak business hours or promotional events. To manage this, they rely on effective time management, prioritization skills, and the use of customer relationship management (CRM) systems to streamline responses. Many teams also hold regular briefings to share tips and updates, which helps reps stay informed and consistent. Maintaining a calm and empathetic demeanor under pressure is key to ensuring each customer receives high-quality service, even when the workload is heavy.

What is the difference between Professional Customer Services Rep vs Customer Support Specialist?

AspectProfessional Customer Services RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; technical certifications optional
Work EnvironmentCall centers, retail, corporate officesCall centers, online support, retail
Industry UsageCustomer service departments across various industriesCustomer support teams, tech companies, retail
Common Search IntentCustomer service roles, client interaction, communication skillsTechnical support, troubleshooting, product assistance

The Professional Customer Services Rep typically handles general customer inquiries, focusing on communication and problem-solving. Customer Support Specialists often provide technical assistance and troubleshooting. While both roles require strong communication skills and customer service experience, the Specialist role may involve more technical knowledge depending on the industry.

How to be a professional customer services representative?

A professional customer services representative demonstrates strong communication skills, active listening, and problem-solving abilities to effectively assist customers. They should have a good understanding of the company's products or services, maintain a positive attitude, and use tools like customer relationship management (CRM) software to track interactions. Ongoing training and certifications can also enhance their professionalism and effectiveness in the role.

Is a Professional Customer Services Rep an entry level job?

A Professional Customer Services Rep position is often considered entry level, suitable for individuals with strong communication skills and basic computer proficiency. However, some roles may require prior experience or specific certifications, depending on the company's expectations and the complexity of customer interactions.

What cities are hiring for Professional Customer Services Rep jobs?

Cities with the most Professional Customer Services Rep job openings:

What states have the most Professional Customer Services Rep jobs?

States with the most job openings for Professional Customer Services Rep jobs include:

What are popular job titles related to Professional Customer Services Rep jobs?

For Professional Customer Services Rep jobs, the most frequently searched job titles are:

Professional Customer Services Rep jobs near you

Part-Time Customer Services Rep

New Haven, CT • On-site

Regional Water Authority New Haven
See more jobs at Regional Water Authority New Havenexternal

$16 - $21.75/hr

Other

Posted 15 days ago

Job description

Job Title

Provides front-line customer support for utility services, including billing inquiries, account maintenance, and service coordination. Works collaboratively with internal departments to ensure timely and accurate resolution of customer issues.

Duties

Respond to customer inquiries via phone, email, and other channels, ensuring prompt and courteous service.

Investigate and resolve billing discrepancies and account issues.

Process account updates including address changes, service transfers, and payment arrangements.

Coordinate with field staff to initiate and follow up on service orders.

Apply account adjustments and credits in accordance with company policy.

Review overdue accounts and administer collections, including setting up payment plans.

Provide general information on rates, assistance programs, and services.

Support office operations including receptionist, cashier, and messenger duties as needed.

Handle escalated customer issues with professionalism and empathy.

Facilitate the effective integration of new hires and current employees, by providing practical guidance, mentoring, and opportunities for call shadowing to ensure adherence to established procedures and quality standards.

Handle escalated customer issues with professionalism, empathy, and effective de-escalation strategies to ensure positive outcomes.

Working Conditions

May be required to work flexible hours, including evenings or weekends.

Hybrid work may be available based on business needs.

Must have access to secure internet and a smartphone for system access when working remotely.

This position involves prolonged periods of sitting or standing while operating a computer and telephone set.

Follow designated work schedules and timekeeping procedures to support operational efficiency and meet performance standards.

Qualifications

Bilingual proficiency required, with the ability to read, write, and speak fluently in English and Spanish to provide effective customer service.

Strong communication and problem-solving skills.

Ability to work in a fast-paced, customer-focused environment.

Familiarity with billing systems and multi-factor authentication preferred.

Empathy, patience, and a customer-first mindset.

Problem-solving and conflict resolution.

HS Diploma or equivalent.

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.

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