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Production Support Manager Jobs in Normal, IL (NOW HIRING)

Heritage Tractor

Assistant Service Manager

Roanoke, IL · On-site

$60K - $75K/yr

Support the execution of consistent HTI service department processes that yield high productivity ... Support managing Work in Process (WIP) to less than 5% of Total Service Sales * Monitor technician ...

HERITAGE TRACTOR

Assistant Service Manager

Roanoke, IL · On-site

Support the execution of consistent HTI service department processes that yield high productivity ... Support managing Work in Process (WIP) to less than 5% of Total Service Sales * Monitor technician ...

Vestis

Production Soil Operator

Morton, IL · On-site

$14/hr

Join us and build a career supporting the people who make it all work. Overview Performs work as ... towels, linens, managed restroom services, first aid supplies and more. Vestis ® is an equal ...

MacLellan

Team Member

Normal, IL · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Production Support, and Water Treatment Management to a broad range of business partners across North America. About You: As a Team Member you are part of Best People working as a team performing ...

Johnson Controls

Customer Support Coordinator

East Peoria, IL · On-site

$25 - $37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Extensive product and on-the-job/cross-training opportunities, supported by our outstanding ... Scheduling and management support. * JCI Employee discount programs (The Loop by Perk Spot). What ...

Johnson Controls

Customer Support Coordinator

East Peoria, IL

$25 - $37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy ... Extensive product andon-the-job/cross-trainingopportunities, supported by our outstanding internal ...

Rivian

Team Leader, General Assembly (Various Shifts)

Normal, IL · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Actively supports management in the planning and execution of the launch, ramp ups and production. * Lead continuous improvement activities as needed. Qualifications * 2+ years of High-Volume ...

Rivian

Sr. Quality Engineer

Normal, IL

$98K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Quality Loops Management: Own the end-to-end customer complaint process specifically for EV ... Production Support: Provide real-time data analysis and quality feedback to support fast-paced EV ...

Rivian

Sr. Quality Engineer

Normal, IL · On-site

$98K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Quality Loops Management: Own the end-to-end customer complaint process specifically for EV ... Production Support: Provide real-time data analysis and quality feedback to support fast-paced EV ...

Caterpillar

Transportation Manager

Morton, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within ... Manage partner data quality to KPI targets supporting day-to-day operations. * Manage the e2open ...

Caterpillar

Senior Manager Human Resources

Morton, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Human Resources Manager for the Product Support & Logistics Division (PSLD) within the Digital, Technology, and Distribution Division (DT&D) leads global manufacturing HR facility teams ...

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Showing results 41-60

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Normal, IL

Production Support Manager information

See Normal, IL salary details

$10

$34

$65

How much do production support manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for production support manager in Normal, IL is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $52.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.
What cities near Normal, IL are hiring for Production Support Manager jobs? Cities near Normal, IL with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,103 per year, or $34.2 per hour.

Assistant Service Manager

Heritage Tractor

Roanoke, IL • On-site

$60K - $75K/yr

Full-time

Re-posted 7 days ago

Heritage Tractor rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

100th of 173 rated vehicle equipment hire

Job description

Purpose:
The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience.
Responsibilities:
  1. Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks
  2. Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience
  3. Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
  4. Responsible for creation of a professionally prepared invoice by properly using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
  5. Review work order segments and ensure they include correct parts
  6. Schedule pick-up and delivery using TMS and charges are properly charged per HTI requirements
  7. Fields internal and external customer inquiries to the Service Department
  8. Maintains Service Department filings and records related to equipment manuals
  9. Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
  10. Support managing Work in Process (WIP) to less than 5% of Total Service Sales
  11. Monitor technician progress on jobs and engages other resources to improve job efficiency
  12. Work with Transportation Department to maintain vehicle maintenance files in accordance with DOT regulations
  13. Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service

Experience, Education, Skills and Knowledge:
  • Basic knowledge of accounting practices
  • Ability to use standard John Deere applications, Microsoft Office, and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience
  • Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
  • Physical requirements include lifting at least 10 lbs.

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