ZipRecruiter

Log In

1

Product Support Manager Jobs in Decatur, GA (NOW HIRING)

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS ... Work with engineering and product teams to document changes, create troubleshooting guides, and ...

Capgemini

Senior Product Manager

Atlanta, GA · On-site

$73K - $174K/yr

Backlog & Product Support Manage and groom the One Air product backlog under guidance from the Senior Product Manager. Recommend prioritization of: Enhancements Defects Technical Debt New Features ...

United Airlines

Senior Product Manager

Atlanta, GA · On-site

$73K - $174K/yr

Backlog & Product Support Manage and groom the One Air product backlog under guidance from the Senior Product Manager. Recommend prioritization of: Enhancements Defects Technical Debt New Features ...

RELX

Technical Account Manager

Alpharetta, GA · On-site

$78K - $130K/yr

Working closely with Level 3 Support, Product Managers, and cross-functional teams, the Support team plays a critical role in ensuring service reliability, customer satisfaction, and continuous ...

previous page

Showing results 41-60

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Decatur, GA

Product Support Manager information

See Decatur, GA salary details

$38.6K

$89.9K

$160.1K

How much do product support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for product support manager in Decatur, GA is $89,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $103,000.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Decatur, GA? For Product Support Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Decatur, GA look for? The top searched job categories for Product Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Product Support Manager jobs? Cities near Decatur, GA with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,886 per year, or $43.2 per hour.

TechOps Commercial Products Sales Support Manager

Delta Air Lines, Inc.

Atlanta, GA

Full-time

Posted 26 days ago

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 323 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Job description

Delta TechOps is on a journey to achieve strong double-digit growth and accretive margins year over year as we continue to target tripling our revenues into the next decade. This feat can only be achieved by developing, selling, and carrying out strategic and creative solutions for our TechOps Commercial customers. Each deal that Sales brings in must be evaluated by the Commercial Products Sales Support Team.

As a Commercial Products Sales Support Manager, you will be responsible for managing the complete lifecycle and development of the deal execution process, including on-time delivery of high-quality solutions and proposals aligned with customer outcomes and business profitability/risk profiles for engine, component, and piece part product offerings. 

The role requires leading communications at all organizational levels, including leading deal reviews with senior and executive leadership. You will serve as the sole point of contact for sales managers/account managers, coordinating with business units and other contributing departments to create and customize standard proposals. You will lead and drive the deal team to develop bid requirements related to technical, financial, and commercial inputs to support strategy development and risk management. Additionally, you will act as a liaison between Sales Managers and the Business, participate in customer negotiations from both functional/technical and commercial perspectives, and review Customer contractual agreements to ensure compliance with approved price levels, terms, and cycle commitments, coordinating hand-offs to Project Execution teams.

The Commercial Products Sales Support Manager will serve as the subject matter expert for overhauling our current engine, component, and piece part cost models, and developing creative deal offerings (i.e. PBH/PBC, cost-plus, value based) for our customers to meet their needs while improving deal profitability. The individual should have the ability to process disparate data from both internal (Engineering, Finance, Delta Materials Services [DMS], Engine Maintenance, Component Maintenance) and external (customers, OEM catalogs, industry publications) sources, possess strong financial modeling capabilities and have experience building efficient sensitivity analyses. 

REQUIRED QUALIFICATIONS:
  • Five plus years of experience in a highly technical or analytical role in commercial services, finance, engineering, or supply chain within the MRO / Aviation (or similar industries). 
  • Demonstrated ability to lead cross-functional deals and/or projects, getting all required inputs and approvals from key stakeholders across engineering, supply chain, materials and finance.
  • Exceptional analytical skills, familiar with financial modelling and analysis.
  • Highly proficient in Microsoft Excel, including the use of pivot tables, data tables, sensitivity.
  • Ability to effectively communicate complex technical data and concepts in simple terms for all to understand.
  • Strong interpersonal, negotiation, and time management skills.
  • Ability to travel with the team to customer sites (as needed).

What Delta Air Lines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Delta Air Lines logo

About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

View All Delta Air Lines Jobs

Apply