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Product Support Manager Jobs in Decatur, GA (NOW HIRING)

McGuireWoods LLP

Legal Support Manager

Atlanta, GA · On-site

$109K - $166K/yr

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

McGuireWoods LLP

Legal Support Manager

Atlanta, GA · Hybrid

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... diagnose production issues. • Troubleshoot complex integrations across distributed systems ... Dynatrace and Azure Application Insights. • Experience managing support teams (FTE or third-party ...

Dlapiper

Legal Support Manager

Atlanta, GA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm ... Provide timely, accurate, and quality work product. * Successfully meet deadlines, expectations ...

McGuireWoods LLP

Legal Support Manager

Atlanta, GA · Hybrid

... support to attorneys across multiple offices, practices, and time zones. The PART Manager will ... Establishes key performance indicators and benchmarks to measure team performance, productivity ...

DLA Piper

Legal Support Manager

Atlanta, GA · On-site

Summary The Legal Support Manager, working in collaboration with and in support of the firm ... Provide timely, accurate, and quality work product. * Successfully meet deadlines, expectations ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The Support Manager is responsible for ensuring the availability, stability, and performance of ... Leverage Kusto Query Language (KQL) to analyze telemetry, logs, and metrics to diagnose production ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

Leverage Kusto Query Language (KQL) to analyze telemetry, logs, and metrics to diagnose production ... Experience managing support teams (FTE or third-party resources). * Advanced experience with Kusto ...

AGS

IT Support Manager

Atlanta, GA · On-site

AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and ...

RADCO

Property Support Manager - Bilingual

Atlanta, GA · On-site

These objectives will include maximizing occupancy and income levels, growing property values, minimizing property operation expenses while maintaining a quality product. The Property Support Manager ...

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Showing results 21-40

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Decatur, GA

Product Support Manager information

See Decatur, GA salary details

$38.6K

$89.9K

$160.1K

How much do product support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for product support manager in Decatur, GA is $89,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $103,000.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Decatur, GA? For Product Support Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Decatur, GA look for? The top searched job categories for Product Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Product Support Manager jobs? Cities near Decatur, GA with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,886 per year, or $43.2 per hour.

Legal Support Manager

McGuireWoods LLP

Atlanta, GA • On-site

$109K - $166K/yr

Full-time

Re-posted 16 days ago

McGuireWoods rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

21st of 34 rated law firms

Job description

Overview
McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART is a dynamic, team-based service delivery model that provides high-quality legal administrative support to attorneys across multiple offices, practices, and time zones. The PART Manager will oversee the daily operations, performance, and strategic direction of the PART program, ensuring exceptional service delivery while driving scalability, efficiency, growth, and continuous improvement.
This role is responsible for leading a large team of PART Specialists, managing resource allocation, optimizing workflows, and maintaining consistent service standards across litigation and transactional practices. Working closely with the Regional Administrative Directors, Office Administrators and attorneys, the PART Manager will play a critical role leading a rapidly growing and highly visible team.
The ideal candidate is a collaborative and a proven service-focused leader with strong legal administrative experience, exceptional judgment, and a passion for developing talent. They thrive in a fast-paced environment, embrace change, and are motivated by the opportunity to lead a high-performing team that is redefining how administrative support services are delivered.
McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.
Responsibilities
Supervision & Leadership
  • Develops firmwide workforce plans and succession strategies within PART to support long-term growth, evolving legal practice needs, and the implementation of alternative support models as opportunities are identified across offices.
  • Leads organizational change initiatives related to administrative functions, ensuring PART team alignment and readiness through change planning, communication, and training.
  • Directs the daily work of PART Specialists, providing guidance, training, coaching, and mentorship.
  • Oversees performance management including hiring, onboarding, setting goals, conducting evaluations, and implementing improvement plans as needed.
  • Serves as a resource to staff and attorneys, resolving issues and proactively identifying opportunities for improved efficiency.

Operational Management
  • Leverages analytics and performance metrics to inform strategic decisions on staffing models, resource deployment, and workflow design.
  • Partners with RADs to forecast and manage PART team budget to include staffing costs and needed resource investments.
  • Develops staffing strategies to ensure adequate PART coverage across practice areas, including trial teams, transactional projects, and overflow assignments.
  • Reviews and assigns incoming requests, ensuring timely and accurate completion.
  • Coordinates with Office Administrators, Regional Administrative Directors (RADs), and firm resources to balance workloads and manage assignments across multiple offices.
  • Maintains staffing ratios, monitors overtime, approves time and attendance, and manages leave scheduling.
  • Analyzes PART program utilization and worklogs to identify operational trends, resource needs, and opportunities to optimize team performance. Evaluates how the program is structured and managed to ensure effective alignment with departmental goals. Provides strategic recommendations related to training, technology, and process improvements based on data-driven insights.

Training & Development
  • Designs and implements leadership development initiatives to build future administrative leaders and deepen the PART team's capabilities.
  • Identifies opportunities for automation and operational innovation, collaborating with IT and other departments to implement scabble solutions.
  • Establishes key performance indicators and benchmarks to measure team performance, productivity, and service excellence.
  • Designs and implements training programs to enhance Specialist skills in litigation, transactional support, technology, and client service.
  • Supports cross-training to ensure flexibility and depth within the PART team.
  • Provides regular feedback and career development opportunities to Specialists.
  • Identifies, develops, and implements training programs within PART as well as within the larger Practice Assistant/Practice Administrative Assistant teams to help ensure the teams remain up to date on the latest technology, practices, and procedures.

Process & Quality Improvement
  • Monitors and reviews workflow processes to ensure best practices and consistent service delivery.
  • Partners with IT, Records, and Business Resource Centers to streamline processes and leverage available tools.
  • Serves as a change agent in adopting firm initiatives and ensuring operational excellence.

Collaboration & Communication
  • Prepares strategic briefings and presents performance trends, staffing risks, and operational recommendations to RADs.
  • Builds and maintains strategic relationships with practice group leaders, attorneys, and administrative departments to anticipate and respond to evolving service demands.
  • Acts as the primary liaison between PART Specialists, attorneys, and administrative leadership.
  • Communicates firm policies, updates, and expectations to the team.
  • Prepares and distributes reports on workload, performance metrics, and staffing needs.

Qualifications
  • High school diploma or GED required; bachelor's degree preferred.
  • Minimum of 8-10 years' progressive services administration, with 3-5 years in a senior leadership or strategic operations role, or equivalent combination of education and experience preferred.
  • Strong working knowledge of litigation procedures and litigation support best practices.
  • Proved ability to lead cross-functional teams, drive organizational change, and align operational functions with strategic business goals.
  • Strong financial acumen, including experience managing budgets and resource forecasting.
  • Advanced skills in data analysis, performance management and project execution.
  • Demonstrated ability to lead, coach, and develop staff.
  • Strong knowledge of legal administrative processes, litigation and transactional support functions, and firm operations.
  • Excellent planning, organizational, and project management skills.
  • Proficiency with firm-provided software systems and workflow tools.
  • Strong communication and interpersonal skills with the ability to collaborate across offices and practice groups.
  • Ability to exercise sound judgment, manage competing priorities, and make decisions under pressure.
  • Professional demeanor and commitment to client service excellence.

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