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Product Support Manager Jobs in Iowa (NOW HIRING)

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Field Operations Technician I - Product Engineering Support

Waterloo, IA · On-site

$35 - $42/hr

Field Operations Technician I - Product Engineering Support Location : Waterloo, IA Duration : 12 ... Management. What type of technical experience · Strong understanding of diesel engine diagnostics ...

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InfoTree

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Field Operations Technician I - Product Engineering Support

Cedar Falls, IA · On-site

$30 - $45/hr

Field Operations Technician I - Product Engineering Support Job location : Waterloo, IA 50701 ... Management. - what type of technical experience * Strong understanding of diesel engine diagnostics ...

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CPM Holdings, Inc.

Product Manager

Waterloo, IA · On-site

Manager, Product Management - Aftermarket Position Summary The Manager, Product Management ... Develop business cases and financial analyses to support product decisions and strategic ...

CPM Holdings, Inc.

Product Manager

Waterloo, IA · On-site

Manager, Product Management - Aftermarket Position Summary The Manager, Product Management ... Develop business cases and financial analyses to support product decisions and strategic ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Iowa

Product Support Manager information

See Iowa salary details

$37.1K

$86.5K

$154K

How much do product support manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for product support manager in Iowa is $86,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $99,100.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Iowa? For Product Support Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Iowa look for? The top searched job categories for Product Support Manager jobs in Iowa are:
What cities in Iowa are hiring for Product Support Manager jobs? Cities in Iowa with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Iowa as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,474 per year, or $41.6 per hour.

Product Support Specialist - Relocate to Warroad, MN

Marvin

Davenport, IA • On-site

$22 - $26/hr

Full-time

Medical, Retirement

Re-posted 22 days ago

Job description

Job Overview:

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.  

You'll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!    

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications 
  • Prepare pricing, estimates, structural analyses, and AutoCAD drawings 
  • Solve complex and unique challenges using creative and practical problem-solving 
  • Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities 
  • Support and educate dealers, channel partners, and trade professionals 
  • Contribute to departmental accuracy, responsiveness, and service quality goals 
You're a good fit if you have (or if you can):
  • 1-2 years of experience in estimating, drafting, construction, or a related discipline 
  • Comfort using Microsoft Office products 
  • Ability to learn AutoCAD through provided training  
  • Collaboration skills paired with sound judgment in a business environment 
Also want to make sure you have:
  • Associate degree in a related field preferred 
  • Technical curiosity and the ability to learn product systems quickly 
  • Ability to self-manage priorities, timelines, and details 
  • A solution-oriented mindset and comfort navigating ambiguity 
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $22.00 - $26.00 per hour, pay based on experience

Apply