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Product Support Manager Jobs in Iowa (NOW HIRING)

Palfinger

Product Support Technician

Council Bluffs, IA · On-site

Reach Beyond at PALFINGER as a Product Support Technician, based in Council Bluffs, IA supporting ... This position reports to the Service Manager and offers the opportunity to apply your technical ...

PALFINGER

Product Support Technician

Council Bluffs, IA

$25 - $31/hr

Reach Beyond at PALFINGER as a Product Support Technician,* based in *Council Bluffs, IA supporting ... This position reports to the Service Manager and offers the opportunity to apply your technical ...

Epiroc

Product & Application Specialist

Delhi, IA · On-site

Partner with Sales, Marketing, Product Management, and Product Support to ensure training materials are accurate, practical, and aligned with business needs. * Help ensure dealers and distributors ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Iowa

Product Support Manager information

See Iowa salary details

$37.1K

$86.5K

$154K

How much do product support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for product support manager in Iowa is $86,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Iowa?

For Product Support Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Iowa look for?

The top searched job categories for Product Support Manager jobs in Iowa are:

What cities in Iowa are hiring for Product Support Manager jobs?

Cities in Iowa with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $86,474 per year, or $41.6 per hour.

Product Support Coordinator

Mobile Track Solutions LLC

Elkader, IA • On-site

Full-time

Posted 16 days ago

Key responsibilities

  • Provide administrative and clerical support to the Product Support, Parts Sales, Aftermarket Services, and Warranty teams.

  • Prepare, process, and maintain service documentation, reports, and records related to warranty claims, service work, and unit histories.

  • Coordinate with customers, dealers, and internal departments to schedule service work and parts shipments, and verify and process related purchase orders and invoices.

Job description

Description

WHAT WE ARE LOOKING FOR:

A highly organized, detail-oriented Product Support Coordinator to support our Product Support, Service Sales, Aftermarket Services, and Warranty teams. The ideal candidate is a strong communicator who can manage multiple priorities with accuracy and keep processes organized and moving forward. Previous administrative experience in a manufacturing or service environment is preferred.

JOB SCOPE:

The Product Support Coordinator provides administrative and clerical support to the Product Support, Parts Sales, Aftermarket Services, and Warranty teams. The role supports timely service and warranty documentation, customer and dealer communication, scheduling, order entry, and accurate recordkeeping in a fast-paced manufacturing environment.

SPECIFIC RESPONSIBILITIES:

  • Provide day-to-day administrative support to the Product Support and Warranty teams.
  • Prepare, format, and process correspondence, reports, and service documentation.
  • Maintain organized digital and physical files for service records, warranty claims, and unit histories.
  • Prepare quotes, process service orders, and enter data into ERP/CRM systems.
  • Identify opportunities and work with management to integrate technology, automation, and digital tools that improve departmental efficiency, communication, organization, and customer service.
  • Coordinate with customers, dealers, and internal departments to schedule service work and parts shipments.
  • Verify and process service-related purchase orders and invoices.
  • Maintain an up-to-date database of sold units, service history, and customer contacts.
  • Validate claim documentation and ensure compliance with warranty policies.
  • Coordinate with technical staff to verify repair work and resolve discrepancies.
  • Track warranty parts return and ensure proper credit processing.
  • Respond promptly to customer and dealer inquiries by phone, email, or in person.
  • Provide updates on service schedules, claim status, and parts availability.
  • Maintain a professional, service-oriented approach in all communications.


Requirements

Education, Experience, and Job-Specific Capabilities:

  • High school diploma or equivalent required; Associate degree preferred.
  • 2+ years of administrative experience, preferably in a manufacturing, service, or warranty environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Experience with ERP or CRM systems (Epicor, SAP, or similar) preferred.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Exceptional written and telephone communication skills; highly articulate, confident, and professional with customers, dealers, and internal teams.
  • Strong attention to detail and accuracy in data entry and documentation.


Work Environment / Physical Capabilities:

  • Office-based role within a manufacturing facility.
  • Regular interaction with service technicians, sales staff, and warranty coordinators.
  • Occasional exposure to the shop floor when reviewing equipment or coordinating service.
  • Ability to sit for extended periods and work at a computer.
  • Lift or Carry: 21- 50lbs Occasionally


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