Product Operations Manager Jobs in Massachusetts

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.

We are seeking an experienced Senior Associate to join the Evergreen Solutions operations team with a broad role in supporting the head of non-US Evergreen Operations in overseeing for Non-US evergreen vehicles and SMA's.

Guided by a clear and ambitious mission, the Evergreen Solutions Team is enabling HarbourVest to become the leading multi-manager provider of private markets focused evergreen solutions for wealth and institutional investors globally. Our team blends deep investment expertise with industryleading data, technology, and portfolio management capabilities to deliver seamless, scalable solutions for institutions and wealth partners. We collaborate across HarbourVest to build purposebuilt tools, streamline operations, and deliver transparent insights that support thoughtful allocation and longterm portfolio construction.

• Understands the mechanics and inter-dependencies of evergreen funds
• Understanding of the European landscape a plus
• Has a strong understanding of private markets
• Displays total situational awareness - projecting and understanding how knock-on effect of actions and decisions may affect other processes, teams, client experience, etc.
• Demonstrates a solid grasp of openended or evergreen fund structures and regulated fund environments, along with a broad understanding of fund operations
• Is results oriented with outstanding management and analytical skills

• Provide daytoday operational oversight for nonUS evergreen products, ensuring core fund routines are delivered accurately and on schedule.
• Find opportunities to advance analytics for internal and external reporting, with particular focus on evergreen credit.
• Partner with sales, investment specialists and distribution specialists to evaluate commercial opportunities and drive the implementation of operating models and solutions to facilitate continued growth.
• Support and improve operating efficiency of the share class hedging program.
• Own product dashboard production process and contribute to data projects leading to build-out of self-serve capabilities.
• Opportunistically integrate AI tools into processes and analysis.
• Support liquidity management.
• Business management support including various types of modelling.
• Partner with Investor Relations and Product teams to support DDQs, ODD meetings, platform due diligence, and investor queries related to product operations and regulatory compliance.
• Contribute to the enhancement of operating models, controls, and documentation frameworks for evergreen products.
• Deploy an entrepreneurial mentality, promoting creativity and innovativeness.
• And other responsibilities as required

• Demonstrated achievements to help scale and drive technological improvements.
• Highly attentive to detail while understanding big picture
• Ability to craft communication in accordance with audience
• Process driven and execution-minded individual with excellent organization skills
• Excellent written and verbal communication skills and strong stakeholder management capability. English required, other languages nice to have.
• Highly proficient with Microsoft, especially Excel and PowerPoint

• Bachelor of Arts (B.A), Bachelor of Science (B.S), or equivalent experience

• 5-8 years of experience in fund/product or investment operations or a related role within private markets (private credit, private equity), evergreen funds or mutual funds; experienced knowledge of credit/private credit a plus

#LI-Hybrid

Base Salary Range

$105,000.00 - $130,000.00

This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance. In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs. Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography. Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.