Job Overview:
Looking for a role whereย collaboration andย problem-solving come together?ย Marvin is hiringย a Product Support Specialistย to join ourย Technical Product Support Department!ย In thisย role,ย youโllย help customers understand product options, pricing, and specifications.ย Youโllย provideย clear,ย timelyย support and help find solutions that meet both customer needs and production requirements.ย ย
You'llย succeed ifย youโreย detail-oriented, enjoy working through unique questions, and like partnering with others to find the bestย solution.ย If youย bring curiosity, a willingness to learn,ย andย a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!ย ย ย
This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Highlights of your role:
- Provideย customers withย timely,ย accurateย guidance on product capabilities, limitations, and specificationsย
- Prepareย pricing, estimates, structural analyses, and AutoCAD drawingsย
- Solveย complexย and unique challengesย using creative and practical problem-solvingย
- Partner cross-functionally with Manufacturing, Engineering, R&D, and otherย teamsย to ensure solutions areย within production capabilitiesย
- Support and educate dealers, channel partners, and trade professionalsย
- Contribute to departmental accuracy, responsiveness, and service quality goalsย
You're a good fit if you have (or if you can):
- 1-2 years of experience in estimating, drafting, construction, or a related disciplineย
- Comfort using Microsoft Office productsย
- Ability to learn AutoCADย through providedย trainingย ย
- Collaboration skills paired with sound judgment in a business environmentย
Also want to make sure you have:
- Associateย degree inย a related field preferredย
- Technical curiosity and the ability to learn product systems quicklyย
- Ability to self-manageย priorities, timelines, and detailsย
- A solution-oriented mindset and comfort navigating ambiguityย
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, weโve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvinโs quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing โ recognizing everyoneโs contribution to Marvinโs success
- Giving at Marvin โ participate in organized volunteer opportunities
- Brighter Days Fund โ financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Compensation: $22.00 - $26.00 per hour, pay based on experience