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Product Manager Customer Experience Jobs in Boca Raton, FL

Five Below

Customer Experience Manager

Lake Worth, FL · On-site

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Lake Worth, FL

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Showing results 1-20

All JobsProduct Customer Experience JobsProduct Manager Customer Experience JobsProduct Manager Customer Experience Jobs in Boca Raton, FL

Product Manager Customer Experience information

See Boca Raton, FL salary details

$48.9K

$151.3K

$186.9K

How much do product manager customer experience jobs pay per year?

As of Aug 30, 2026, the average yearly pay for product manager customer experience in Boca Raton, FL is $151,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,800.00 and $186,900.00 per year, depending on experience, location, and employer.

What is a product manager customer experience?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.

How does a product manager customer experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a product manager customer experience?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What are popular job titles related to Product Manager Customer Experience jobs in Boca Raton, FL?

For Product Manager Customer Experience jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Product Manager Customer Experience jobs in Boca Raton, FL look for?

The top searched job categories for Product Manager Customer Experience jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Product Manager Customer Experience jobs?

Cities near Boca Raton, FL with the most Product Manager Customer Experience job openings:

Product Manager Customer Experience jobs near you
Infographic showing various Product Manager Customer Experience job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $151,270 per year, or $72.7 per hour.

Radkin - Manager, Customer Experience

Radkin LLC

Fort Lauderdale, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Description:

Radkin is elevating the luxury residential experience across Florida and future markets nationwide. The Manager of Customer Experience is responsible for overseeing the guest services experience, front-of-house hospitality standards, and service performance across multiple Radkin-managed residential properties. This role ensures that every resident, guest, board member, and property stakeholder experiences consistent elevated service aligned with Radkin brand standards.


This leader coaches, trains, and develops concierge teams, ensures SOP compliance, manages high-level service escalations, partners with Property Managers and HOAs, and drives proactive hospitality culture execution across their assigned portfolio. The Manager of Customer Experience maintains the delicate balance between luxury hospitality standards and the operational discipline required in residential condominium environments.


Preferred Skills
  • HOA / Condo building environment experience
  • Experience building SOPs, service standards, or quality assurance hospitality programs
  • Multi-property or multi-location experience
  • Incident / Resident Relations escalation management
  • Experience with talent development and frontline hospitality training
Requirements:Requirements
  • 3+ years of leadership experience within luxury hospitality, residential concierge, hotel front desk management, or comparable service-based leadership role
  • Proven experience leading teams, training service standards, and coaching employees to consistent results
  • Strong communication, professional presence, and diplomacy with Residents, Property Management, Boards, and vendors
  • Ability to travel to multiple assigned properties as needed
  • Must be legally authorized to work in the United States
  • Strong problem-solving skills; calm and strategic under pressure
  • Experience with BuildingLink, TekControl, Condo Control, or similar systems preferred