ZipRecruiter

Log In

1

Customer Experience Strategy Manager Jobs in Boca Raton, FL

PBK

Creative Strategy Manager

West Palm Beach, FL · On-site

... experience * 1+ years of team leadership experience * Strong production management and ... Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint)

PBK

Creative Strategy Manager

West Palm Beach, FL · On-site

... experience * 1+ years of team leadership experience * Strong production management and ... Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint)

Grifols

Innovation Strategy Manager

Boca Raton, FL · Hybrid

Strong knowledge of customer-centric methodologies (Design Thinking, Service Design, Customer Journey Mapping, etc.) and innovation strategy frameworks. * Experience in project management, including ...

Five Below

Customer Experience Manager

West Palm Beach, FL · On-site

$17/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

next page

Showing results 1-20

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Boca Raton, FL

Customer Experience Strategy Manager information

See Boca Raton, FL salary details

$109.6K

$133.1K

$153.7K

How much do customer experience strategy manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience strategy manager in Boca Raton, FL is $133,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,000.00 and $144,700.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Experience Strategy Manager jobs in Boca Raton, FL?

For Customer Experience Strategy Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Boca Raton, FL look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Experience Strategy Manager jobs?

Cities near Boca Raton, FL with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Creative Strategy Manager

PBK

West Palm Beach, FL • On-site

Full-time

Re-posted 3 days ago

Job description

The Creative Strategy Manager manages pursuit execution and team workflow, ensuring quality, consistency, and alignment with strategy across Creative Enterprise's deliverables. This first-line leadership role translates pursuit strategy into clear execution plans and oversees RFQ/RFP production and submission quality from end to end.
Beyond production, the Creative Strategy Manager manages team workload, schedules, and deliverables, directs coordination across technical staff and contributors, maintains brand, messaging, and content standards, and supports interview preparation and coaching - balancing people leadership with hands-on pursuit delivery.


Your Impact:

  • Oversee RFQ/RFP production and submission quality

  • Manage team workload, schedules, and deliverables

  • Translate pursuit strategy into clear execution plans

  • Direct coordination across technical staff and contributors

  • Maintain brand, messaging, and content standards

  • Support interview preparation and coaching

Here's What You'll Need:

  • Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

  • 6+ years of A/E/C marketing experience

  • 1+ years of team leadership experience

  • Strong production management and organizational skills

  • Excellent writing and communication capabilities

Here's How You'll Stand Out:

  • Proficiency in Adobe InDesign and the Creative Cloud suite.

  • Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint).

  • Strong Microsoft Office and presentation skills.

Level Expectations:

  • Manages pursuit execution and team workflow

  • Translate strategy into deliverables

  • Leads RFQ/RFP production and interviews

  • First-line team leadership responsibility

Apply