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Customer Service Account Manager Jobs in Boca Raton, FL

Convergint

Service Account Executive

Miramar, FL · On-site

As a Service Account Executive, you are a part of a dynamic sales team that allows you to grow as ... Manage Accounts: Maintain and cultivate relationships with existing customer accounts. Expected ...

InspHire

Account Manager

Fort Lauderdale, FL · On-site

Account management responsibilities include developing strong relationships with customers ... In this role, you will liaise with cross-functional internal teams (including Customer Service and ...

InspHire

Account Manager

Margate, FL · On-site

Account management responsibilities include developing strong relationships with customers ... In this role, you will liaise with cross-functional internal teams (including Customer Service and ...

NationsBenefits

Account Manager

Plantation, FL · On-site +1

... service to internal and external customers alike. Our goal is to transform the healthcare industry ... Open to remote & onsite in Plantation, FL Primary Responsibilities: 1. Client Account Management:

NationsBenefits, LLC

Account Manager

Plantation, FL · Remote

... service to internal and external customers alike. Our goal is to transform the healthcare industry ... Open to remote & onsite in Plantation, FL Primary Responsibilities: 1. Client Account Management:

Optimize Partners

Account Manager

Fort Lauderdale, FL · On-site

$100K/yr

Represent the luxury brand by providing the best possible customer service to offer the highest quality product and service. Qualifications of the Account Manager: * 3 - 5 years of experience as an ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Boca Raton, FL

Customer Service Account Manager information

See Boca Raton, FL salary details

$24.7K

$44.9K

$71.2K

How much do customer service account manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service account manager in Boca Raton, FL is $44,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $51,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to enhance client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Service Director, Customer Experience Executive, or Account Director, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications or industry knowledge.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the average salary for an account manager?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Many account managers also receive performance-based bonuses and benefits. Skills in communication, CRM tools, and client relationship management are often essential for higher earning potential.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.
What are popular job titles related to Customer Service Account Manager jobs in Boca Raton, FL? For Customer Service Account Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Account Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Account Manager jobs? Cities near Boca Raton, FL with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Boca Raton, FL as of June 2026, with employment types broken down into 66% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,915 per year, or $21.6 per hour.

Customer Service & Account Manager

A B Property Services, Inc.

Miami, FL • On-site

Full-time

Posted 18 days ago

Job description

Job Type
Full-time
Description
Job Summary :
The Customer Service & Account Manager is responsible for overseeing advanced Customer Service operations, managing Senior Customer Service Representatives, Account Specialists, and supporting strategic customer and sales-related operational initiatives. This role serves as the primary operational partner to Sales Representatives and internal departments for escalated customer matters, complex projects, high-value accounts, and service recovery situations.
The Customer Service & Account Manager focuses on protecting customer relationships, improving account-level service execution, and ensuring cross-functional coordination across Customer Service, Sales Support, Logistics, and Operations. This role combines leadership, escalation management, and relationship-focused operational support to strengthen customer retention and business continuity.
Essential Responsibilities :
Customer Service Leadership & Escalation Management
• Oversee advanced Customer Service activities and complex operational matters
• Manage escalated customer situations and ensure timely resolution
• Support better experience of high-level customers with high business impact (Elite and A customers)
• Ensure customer communication remains professional, proactive, and solution-oriented
• Identify recurring service issues and implement corrective actions
• Develop, review, and modify goals and incentive programs which will motivate employees, encourage
teamwork, and produce the most desired results for the company and customers.
• Monitor procedures or implement for standards to increase while ensuring efficiency integration and
utilization of resources to meet established goals, metrics, and objectives.
• Act to ensure that there are effective and efficient systems in place of handling complaints and compliments.
Senior CSR Oversight & Team Support
• Coach and mentor staff, provide and promote professional growth through staff development and in-service training.
• Monitor workflow prioritization, responsiveness, and service execution quality
• Reinforce accountability and operational consistency within the team
• Effective recruitment efforts to establish and maintain staffing scheduling requirements as well as the
company objectives behind world class customer service are met.
• Review individual and group performance goals while conducting formal performance evaluations and coach or take disciplinary action as necessary.
• Prepare and provide weekly accomplishments as well as upcoming week focus point by outlining daily,
weekly, and monthly performance, observations, suggestions, trends, and opportunities including budgeting and forecasting.
Sales Partnership & Account Coordination
• Serve as a primary operational support partner for Sales Representatives and Regional Managers
• Assist Sales teams with customer escalations, service recovery, and operational coordination
• Support large projects, strategic customer initiatives, and account follow-up activities
• Coordinate internally to ensure customer expectations and operational capabilities remain aligned
• Provide visibility and communication to Sales regarding customer-impacting operational matters
Cross-Functional Coordination
• Partner closely with Sales Support on pricing clarifications, special orders, and account-related concerns
• Collaborate with Logistics, Warehouse, Purchasing, Credit, and Operations teams to resolve customer-impacting issues
• Support alignment between pre-order and post-order customer experience processes
• Support Customer Service Performance Manager responsibilities upon operation's needs.
• Other tasks might be assigned upon Business need.
Operational Governance & Customer Retention
• Support implementation and enforcement of SOPs and service standards
• Identify opportunities to improve customer experience and operational workflows
• Assist leadership with KPI reporting, service trend analysis, and operational planning
• Support customer retention efforts through proactive issue resolution and relationship management
Travel:
No travel Requirement
Supervisory Responsibilities:
This position has supervisory responsibilities.
Requirements
Minimum Requirements
• Bachelor's degree preferred in Business, Operations, or related field
• 5+ years of Customer Service or Sales Support Experience
• 2-4 years of leadership or workforce management experience preferred
• Strong experience managing escalations and strategic customer situation
• Strong background in QA, coaching, and KPI management
• ERP/CRM experience preferred (Great Plains, Zendesk, 4Voice)
Work Environment:
This position is primarily onsite and based in Miami, FL. Hybrid flexibility may be considered based on business needs, operational performance, and departmental requirements.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee will stand, walk, bend, squat, twist, reach with hands and arms and may lift and/or move up to 30 pounds. Some work stress is inherent to the position and extended work hours may be required.

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