Customer Service Account Manager Jobs in Boca Raton, FL

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Executive to join our amazing culture.  In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers’ needs while securing service sales opportunities. As a Service Account Executive, you are a part of a dynamic sales team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional account executive.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing accounts. Growth through new logo capture is essential for success in the role. You’ll also sell CSPs to existing customers and renew, upsell, and cross-sell into other service product segments. Building customized solutions from an extensive suite of service offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and others.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Develop Pipeline: Work with real decision makers to assess need, gain agreement on a business case, why we are uniquely qualified, and a decision time frame. Expected results: Pipeline is 3:1 over target.
• Proposal Construction: Construct winning proposals. Expected Results: Proposals include the quote, business case and why we are uniquely qualified.
• Presenting & Closing: Present proposals to the decision makers while managing objections related to timing, price, and competition. Expected Results: Final negotiations lead to go or no-go decisions timely.
• Market Focus: Identify, prospect, and develop pipeline specific to assigned market(s) and/or geographies. Expected results: Pipeline reflects opportunities in assigned market(s).
• Solution Focus: Identify and develop pipeline specific to assigned service solutions, including maintenance services, SAAS solutions, and managed services.
• Collaborate with Subject Matter Experts: Collaborate with Account Executives to sell CSPs to existing accounts and new construction projects. Partner with service colleagues, subject matter experts, and service solution partners as needed to create and deliver winning proposals. Expected results: Business case and solution result in winning proposals.
• Manage Accounts: Maintain and cultivate relationships with existing customer accounts. Expected results: Ensure high customer satisfaction while meeting revenue and profit targets.
• Establish and Measure Market Awareness: Develop market awareness by engaging in networking activities, delivering impactful presentations, attending relevant industry events, and actively participating in industry associations. Expected results: Generate new pipeline opportunities.
• Perform other duties and responsibilities as requested or required.

What You’ll Need

If you are the successful candidate for this position, you excel at creating and closing opportunities by using a consultative approach to selling. You’re a sales professional with a hunter mentality and are skilled at generating your own leads through cold calling, research, networking, and driving your territory and/or vertical market. You have a proven history in selling through the full sales cycle and are accustomed to varied sales cycle lengths. Lastly, you’re collaborative and skilled at working with other sales professionals and cross-functional teams as part of the sales process. Key attributes include:

• Strong affinity for problem solving

• Motivated, driven and results oriented
• Desire to learn, understand, and apply service solutions to customer challenges

• Ability to build customer confidence and cultivate business relationships
• Ability to work autonomously and as part of a team
• Proactively source opportunities
• Ability to adapt to business changes with the ability to influence others and build consensus
• Basic skills in Microsoft Office
• Strong presentation and communication skills

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: Bachelor’s Degree or other equivalent degree

Minimum Experience:

• Minimum of 3 years of previous B2B full cycle sales experience. Proven history of achieving sales goals in a consultative based, non-transactional sales environment
• Service-based solutions across electronic security, CCTV, access control, video surveillance, and fire & life safety systems.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.