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Product Guide Jobs (NOW HIRING)

ARC'TERYX

Product Guide

Burlingame, CA · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Edina, MN · On-site

$19.20 - $22.10/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Palo Alto, CA

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Burlingame, CA · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Tulalip, WA · On-site

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Palo Alto, CA · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

New York, NY · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Bloomington, MN · On-site

$19.20 - $22.10/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Boston, MA

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Bloomington, MN · On-site

$19.20 - $22.10/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Washington, DC · On-site

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Manhasset, NY · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Burlingame, CA · On-site

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

New York, NY

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Pasadena, CA

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Pasadena, CA · On-site

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Boston, MA · On-site

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Washington, DC · On-site

$20.80 - $23.80/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Manhasset, NY

$23.60 - $26.90/hr

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

ARC'TERYX

Product Guide

Short Hills, NJ · On-site

As a Product Guide at Arc'teryx, here's what you'd be doing: * Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem ...

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Product Guide information

See salary details

$41.5K

$112.9K

$164.5K

How much do product guide jobs pay per year?

As of Jun 1, 2026, the average yearly pay for product guide in the United States is $112,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Guide, and why are they important?

To thrive as a Product Guide, you need strong product knowledge, excellent customer service skills, and often a background in sales or retail. Familiarity with point-of-sale (POS) systems, inventory management tools, and product training certifications is typically required. Outstanding communication, approachability, and the ability to actively listen help Product Guides build trust and rapport with customers. These skills are essential for delivering exceptional customer experiences, driving sales, and representing the brand effectively.

How does a Product Guide typically collaborate with other teams to enhance the customer experience?

Product Guides work closely with sales, marketing, and product development teams to ensure they have a thorough understanding of the products and can communicate features and benefits effectively to customers. They often relay customer feedback and insights gathered from direct interactions, which helps inform improvements and future product releases. Regular team meetings and training sessions are common, fostering a collaborative environment where Product Guides contribute to both customer satisfaction and product innovation.

What are Product Guides?

Product Guides are professionals who assist customers in understanding and selecting products that best suit their needs. They typically work in retail or experiential environments, providing in-depth knowledge, personalized recommendations, and demonstrations. Product Guides aim to enhance the customer experience by answering questions, offering advice, and ensuring that shoppers make informed purchasing decisions. Their role often includes staying updated on product features and industry trends to provide accurate and relevant information.

What is the difference between Product Guide vs Product Specialist?

AspectProduct GuideProduct Specialist
Required CredentialsTypically high school diploma or equivalent; some roles may require certifications in customer service or product knowledgeOften requires specialized training or certifications related to specific products or industries
Work EnvironmentCustomer-facing roles in retail, online platforms, or showroomsMore technical or consultative settings, including sales teams or technical support
Employer & Industry UsageCommon in retail, e-commerce, and service industriesFound in technology, manufacturing, and specialized sales sectors
Search & Comparison IntentUnderstanding basic product information and customer assistanceSeeking detailed product knowledge and technical expertise

The main difference between a Product Guide and a Product Specialist lies in their roles and expertise. Product Guides typically assist customers with general product information in retail or service settings, while Product Specialists possess in-depth technical knowledge suited for specialized industries. Both roles support customer needs but differ in complexity and focus.

More about Product Guide jobs
What job categories do people searching Product Guide jobs look for? The top searched job categories for Product Guide jobs are:
Product Guide jobs near you
Infographic showing various Product Guide job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $112,891 per year, or $54.3 per hour.

Product Guide

ARC'TERYX

Burlingame, CA • On-site

$23.60 - $26.90/hr

Part-time

Posted 8 days ago

Arc'teryx rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Your Opportunity at ARC’TERYX:
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
 
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.
 
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Are you our next Product Guide?
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, and hold yourself accountable to what is required of you
  • You are self-motivated, and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
Expectations:
  • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
  • You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
  • Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Availability Requirements:
  • You are available for a minimum of one open, one close and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time – 30- 40 hours per week (5 days per week)
  • Part Time – 10- 30 hours per week (2-4 days a week)
A reasonable estimate of the pay range is USD$23.60 - USD$26.90 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
Details:
Compensation:
Hourly
 
#LI-Onsite

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 
Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 
Disruptive evolution. In pursuit of better. Always. 
Commit. We set bold objectives and see them through.