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Process Improvement Jobs in Atlanta, GA (NOW HIRING)

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Process Improvement information

See Atlanta, GA salary details

$38.5K

$87.2K

$127.9K

How much do process improvement jobs pay per year?

As of Sep 7, 2026, the average yearly pay for process improvement in Atlanta, GA is $87,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $99,000.00 per year, depending on experience, location, and employer.

What is process improvement?

Process improvement refers to the practice of identifying, analyzing, and enhancing existing business processes to optimize performance, increase efficiency, and reduce costs. It involves evaluating current workflows, finding inefficiencies or bottlenecks, and implementing changes to make operations smoother and more effective. Process improvement can be applied to any area of an organization and often uses methodologies like Lean, Six Sigma, or Kaizen. The goal is to deliver better quality, speed, and value to customers and the business.

How does a process improvement professional typically collaborate with cross-functional teams to implement changes?

Process Improvement professionals often work closely with stakeholders from various departments such as operations, IT, quality assurance, and management. They facilitate workshops, collect feedback, and use data-driven analysis to identify inefficiencies and recommend solutions. Successful collaboration requires strong communication and influencing skills, as well as the ability to build consensus around new processes. Regular meetings and progress updates ensure that everyone is aligned and any obstacles are addressed promptly.

What are the key skills and qualifications needed to thrive as a process improvement specialist, and why are they important?

To thrive as a Process Improvement Specialist, you need expertise in process analysis, project management, and data-driven problem-solving, often supported by a degree in business or engineering and Lean Six Sigma certification. Familiarity with process mapping tools, statistical analysis software, and workflow management systems is typically required. Strong communication, collaboration, and change management skills help drive stakeholder engagement and successful implementation. These competencies are crucial for identifying inefficiencies, implementing sustainable improvements, and achieving organizational goals.

What is the difference between Process Improvement vs Business Analyst?

AspectProcess ImprovementBusiness Analyst
Primary FocusOptimizing processes and workflowsAnalyzing business needs and defining solutions
Skills & CertificationsLean, Six Sigma, project managementRequirements gathering, data analysis, communication
Work EnvironmentOperations, manufacturing, service industriesIT, finance, healthcare, various industries
GoalsIncrease efficiency, reduce wasteImprove business processes, support decision-making

While Process Improvement specialists focus on streamlining workflows and reducing inefficiencies, Business Analysts analyze business needs and recommend solutions. Both roles require analytical skills, but Process Improvement emphasizes methodologies like Lean and Six Sigma, whereas Business Analysts focus on requirements gathering and stakeholder communication. Understanding these differences helps organizations assign the right roles for operational efficiency and strategic projects.

How to get into process improvement?

To enter process improvement, candidates typically need a background in operations, engineering, or business, along with skills in data analysis, problem-solving, and project management. Earning certifications such as Lean, Six Sigma, or Kaizen can enhance prospects, and gaining experience through roles in operations or quality assurance is beneficial.

What does a process improvement job entail?

A process improvement job involves analyzing existing workflows to identify inefficiencies and implementing solutions to enhance productivity, quality, and cost-effectiveness. Professionals in this role often use tools like Six Sigma or Lean methodologies and may require strong analytical skills and process mapping knowledge. The goal is to optimize operations and support continuous improvement within an organization.

What jobs focus on process improvement?

Jobs that focus on process improvement include roles such as Process Improvement Specialist, Business Analyst, Lean Six Sigma Consultant, and Continuous Improvement Manager. These positions involve analyzing workflows, identifying inefficiencies, and implementing strategies to enhance productivity and quality, often utilizing tools like Six Sigma, Kaizen, or Lean methodologies.

What are the most commonly searched types of Process Improvement jobs in Atlanta, GA?

The most popular types of Process Improvement jobs in Atlanta, GA are:

What are popular job titles related to Process Improvement jobs in Atlanta, GA?

For Process Improvement jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Process Improvement jobs in Atlanta, GA look for?

The top searched job categories for Process Improvement jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Process Improvement jobs?

Cities near Atlanta, GA with the most Process Improvement job openings:

Process Improvement jobs near you
Infographic showing various Process Improvement job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,175 per year, or $41.9 per hour.

Manager, Process Improvement Customer Experience

Genuine Parts Company

Atlanta, GA • On-site

$120 - $180/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

216th of 429 rated retail wholesalers

Job description

Job Summary

The role uses process analysis, data, and change management to identify inefficiencies, redesign workflows, and improve service delivery so that customer satisfaction, retention, and loyalty are enhanced.

Responsibilities
  • Process Mapping & Analysis: Map current customer-facing workflows (e.g., support, onboarding, billing) to identify bottlenecks, redundancies, and compliance gaps
  • Customer-Centric Redesign: Redesign processes to reduce wait times, improve accuracy, and align with customer expectations, using methodologies like Lean Six Sigma or Kaizen
  • Data-Driven Insights: Use analytics to measure performance, track KPIs (e.g., first-contact resolution, NPS, CSAT), and validate improvement impact
  • Cross-Functional Collaboration: Partner with Category, IT, Operations, and Marketing to align process changes with product features and customer journeys
  • Change Management: Lead training, communication, and adoption strategies to ensure smooth transition and sustained improvements
  • Technology Integration: Work with IT to automate or simplify steps (e.g., self-service portals, AI chatbots) to improve speed and accuracy
  • Stakeholder Alignment: Manage conflicting priorities between departments while keeping customer experience as the central goal
Qualifications
  • Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field.
  • 7+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization.
  • Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows.
  • Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions.
  • Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement.
  • Lean/Six Sigma Black Belt or equivalent process management expertise. Additional consideration given to Agile, service design, and other relevant experience.
  • Proven track record of leading and coaching successful complex process improvements.
  • Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner.
  • Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes.
  • Demonstrated focus on end-to-end customer journey and customer-centric outcomes.
  • Prior experience developing business processes in customer support operating models that balance multiple stakeholder interests.
  • Demonstrated creative problem solving and analytical skills with a pragmatic sense of how to get things done.
  • Ability to travel up to 20% of time.
  • Excellent follow through skills
Preferred Qualifications
  • PeopleSoft experience a plus
Leadership
  • Embodies the following values: serve, perform, influence, respect, innovate, team.
  • Effectively communicates by motivating and inspiring others through clear and proactive communication.
  • Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
  • Makes balanced decisions and thinks strategically by being a forward thinker.
  • Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback and building trust across the organization.
Physical Demands / Working Environment
  • List of physical demands that the job requires.
  • List of details about the working environment.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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