Process Improvement Manager Jobs in Ridgeland, SC

At AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions. From our physician and clinical roles to our administrative and operational support roles and everything in between, we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways. We live every day on a mission and wake up excited to tackle new challenges and provide people with health solutions.

The Office Manager plays a key dual role within the clinic and is responsible for both delivering direct patient care and supporting the clinic's operational efficiency by serving in a leadership role among the clinical team. This position combines advanced Medical Assistant duties with supervisory responsibilities to ensure high-quality care, staff coordination, and smooth workflow in an allergy, asthma, and immunology clinical environment.

• Perform all essential Medical Assistant functions including rooming patients, taking vitals, reviewing medical histories, and preparing patients for exams.
• Assist with diagnostic testing and procedures specific to allergy and asthma care, including skin testing, spirometry, immunotherapy injections, and biologic administration.
• Accurately document patient information in the Electronic Medical Record (EMR)
• Administer allergy shots and medications under provider supervision and in accordance with protocol.
• Maintain clinical supply inventory and ensure proper stock rotation and compliance with storage standards.
• Provide patient education related to treatment plans, medication use, and follow-up care.

• Act as a team lead and first point of contact for clinical staff issues or workflow concerns.
• Support clinic manager with daily operational tasks including staff scheduling, coverage coordination, and performance oversight.
• Train, mentor, and assist in the onboarding of new Medical Assistants and clinical staff.
• Monitor adherence to clinical protocols, safety regulations, and quality control standards.
• Participate in staff evaluations and contribute to process improvement initiatives.
• Collaborate with providers and administrative leadership to optimize patient flow and clinical efficiency.
• Address and resolve routine patient concerns in coordination with clinical and administrative leadership.
• Tracks and produces reporting including clinic metrics, KPIs, etc.

• High school diploma or equivalent required; Associate's degree in a related field preferred.
• Certified or Registered Medical Assistant desired.
• Minimum of 3 years of clinical experience, with at least 1 year in a leadership or lead MA role preferred.
• Experience in an allergy/immunology setting preferred
• Knowledge of EMR systems required
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to handle multiple priorities in a fast-paced environment.

• Must be able to stand and walk for extended periods.
• Ability to lift up to 15 pounds, assist with patient positioning, and handle clinical equipment.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus

When you join AllerVie, you join a crucial workforce that provides meaningful care and service to our allergy patients. We value the knowledge and experience you bring to AllerVie, and we reward your efforts and dedication with a competitive compensation and benefits offering that allows you to offer your best to our patients. We Offer:

• Medical, Dental, and Vision Insurance Plans
• Employer HSA contribution
• Employer-paid Life Insurance
• Supplemental benefit offerings
• 401(k) Plan with employer match
• Generous PTO and paid holidays

AllerVie Health is an Equal Opportunity Employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.