Process Implementation Manager Jobs in Dallas, TX

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you'll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focus on keeping the customer and colleagues at heart of all we do.

The Implementations Team supports CVS Caremark, the nations leading pharmacy benefit manager (PBM). Implementations Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist existing clients with adding new lines of business and implementing plan changes. Given the complexities of todays PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementations Managers coordinate with over 20 functional areas to track progress and ensure seamless execution.

Position Summary

As a Sr Analyst, Implementation Manager, you'll be immersed in a dynamic learning environment - building the skills and confidence to drive implementations independently. You'll own every aspect of the project, from building strong client relationships and crafting detailed project plans to driving critical milestones to completion. Your role demands proactive risk management, seamless collaboration with stakeholders, and a relentless focus on delivering high-quality, predictable results. Your curiosity, tenacity and ability to translate your background and experience quickly, will be key as you think critically to deliver high-quality outcomes. Throughout your journey, you'll benefit from a robust training and coaching model designed to give you the support, guidance and resources you need to succeed as you take ownership of implementations and grow into an independent Implementation Manager.

Key Responsibilities:
Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.

Required Qualifications:

• Project Management 3+ years
• Microsoft Office Tools experience 3+ years
• Demonstrated use of Project Management tools
• Strong written and verbal communication
• Future travel to client meetings or onsite training may be required - 10-25% depending on specific role

Preferred Qualifications:

• PBM or Health Plan experience
• Client implementation experience

Education:

• HS Diploma required.
• Bachelor's degree preferred.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

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We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

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