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Process Implementation Manager Jobs in Baltimore, MD

First Soft Solutions

ServiceNow Architect

Baltimore, MD · On-site

$70.75 - $89.25/hr

ITSM Process Implementation * Design and enhance Incident Management processes, including SLAs, escalations, notifications, and approval workflows. * Implement and optimize Problem Management ...

Augmentation

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Process Engineer

Westminster, MD · On-site

$85K - $95K/yr

Works with facilities and maintenance team to identify and implement equipment upgrades ... Excellent prioritization and time management skills. * Proficient in solving engineering problems ...

Augmentation

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Process Engineer

Westminster, MD · On-site

$85K - $95K/yr

Works with facilities and maintenance team to identify and implement equipment upgrades ... Excellent prioritization and time management skills. * Proficient in solving engineering problems ...

WorkNovas LLC

Business Process Lead

Hanover, MD · On-site

Business Process Lead experience, 4+ current years as a LEAD * 9+ years experience as a Business ... Proven experience leading PLM (Product Lifecycle Management) implementations and adoptions from the ...

The Gill Corporation

Process Engineer - MD

Edgewood, MD

$80K - $125K/yr

Provides daily production support, investigating and troubleshooting processes, and implementing ... Manages all First Article Purchase Orders for assigned programs; develops Statements of Work ...

ARORA ENGINEERS

Director of Facilities Operations

MD · On-site

$120K - $150K/yr

... process implementation. * Oversee preventive maintenance programs, work management processes, and asset performance metrics to improve reliability, compliance, and service delivery. * Serve as ...

The Gill Corporation

Process Engineer - MD

Edgewood, MD · On-site

$80K - $125K/yr

Provides daily production support, investigating and troubleshooting processes, and implementing ... Manages all First Article Purchase Orders for assigned programs; develops Statements of Work ...

Syensqo

Process Control Engineer

Havre De Grace, MD · On-site

$112K - $140K/yr

With support from Plant Quality and Process engineering, assist efforts to implement formal systems ... Support the plant's quality management systems and its compliance with pertinent quality standards.

Syensqo

Process Control Engineer

Havre De Grace, MD · On-site

$112K - $140K/yr

With support from Plant Quality and Process engineering, assist efforts to implement formal systems ... Support the plant's quality management systems and its compliance with pertinent quality standards.

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All JobsProcess Implementation JobsProcess Implementation Manager JobsProcess Implementation Manager Jobs in Baltimore, MD

Process Implementation Manager information

See Baltimore, MD salary details

$38.8K

$102.9K

$166.9K

How much do process implementation manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for process implementation manager in Baltimore, MD is $102,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Baltimore, MD? For Process Implementation Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Baltimore, MD look for? The top searched job categories for Process Implementation Manager jobs in Baltimore, MD are:
Process Implementation Manager jobs near you
ServiceNow Architect

ServiceNow Architect

First Soft Solutions

Baltimore, MD • On-site

$70.75 - $89.25/hr

Full-time

Re-posted 11 days ago

Job description

Senior ServiceNow Architect (ServiceNow & Jira)
Location: Maryland (Hybrid/Onsite as Required)
Employment Type: Contract
Experience Required: 8+ YearsPosition Level: Senior ArchitectPosition Overview
We are seeking an experienced Senior ServiceNow Architect to lead the design, implementation, administration, and optimization of enterprise ServiceNow and Jira platforms. The ideal candidate will have extensive experience architecting IT Service Management (ITSM) solutions, configuring ServiceNow modules, implementing CMDB strategies, integrating enterprise applications, and administering Jira environments.
This role requires a strategic thinker with deep technical expertise who can collaborate with stakeholders, define scalable solutions, and drive platform governance, automation, and continuous improvement initiatives.
Key Responsibilities
ServiceNow Architecture & Development
  • Architect, configure, customize, and administer the ServiceNow platform to support enterprise business and IT operations.
  • Design and manage ServiceNow data structures including tables, fields, forms, relationships, and configurations.
  • Develop and implement business rules, workflows, UI policies, client-side scripts, server-side scripts, and automation solutions.
  • Establish and manage roles, groups, permissions, and access controls in accordance with security and compliance requirements.
  • Plan, execute, and support ServiceNow platform upgrades, patches, and migrations.
ITSM Process Implementation
  • Design and enhance Incident Management processes, including SLAs, escalations, notifications, and approval workflows.
  • Implement and optimize Problem Management processes aligned with ITIL best practices.
  • Architect and maintain Change Management workflows with appropriate governance and risk controls.
  • Design, implement, and maintain Knowledge Management capabilities to improve organizational self-service and information sharing.
Service Catalog & Request Management
  • Design and maintain enterprise Service Catalog offerings.
  • Develop request fulfillment workflows and automation strategies.
  • Streamline service delivery through orchestration and workflow automation.
CMDB & Asset Management
  • Design, implement, and maintain the Configuration Management Database (CMDB).
  • Establish CI relationships, data governance standards, and discovery integrations.
  • Ensure CMDB data accuracy, reliability, and compliance with organizational standards.
Integrations & Automation
  • Integrate ServiceNow with enterprise applications using APIs, web services, middleware, and automation tools.
  • Develop scalable integration solutions between ServiceNow and Jira.
  • Implement workflow automation to improve operational efficiency.
Reporting & Analytics
  • Create and maintain dashboards, KPIs, and reports within ServiceNow.
  • Deliver actionable insights regarding IT service performance and operational effectiveness.
  • Enhance reporting capabilities to support executive and operational decision-making.
Jira Administration & Development
  • Configure and administer Jira projects, workflows, issue types, custom fields, permissions, dashboards, and notification schemes.
  • Design and standardize Jira project templates for multiple teams.
  • Support integrations between Jira and ServiceNow to enable cross-functional collaboration.
  • Maintain Jira governance and best practices across the organization.
Support & Documentation
  • Troubleshoot workflow issues, incidents, and enhancement requests.
  • Provide training and mentoring to administrators, stakeholders, and end users.
  • Develop and maintain technical documentation, architecture diagrams, standards, and operating procedures.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
  • Minimum 5 years of experience supporting enterprise applications within large IT environments.
  • Minimum 5 years of experience as a ServiceNow Architect, Administrator, or Developer.
  • Minimum 5 years of hands-on experience implementing and supporting:
    • Incident Management
    • Problem Management
    • Change Management
    • Service Catalog
  • Minimum 5 years of experience administering Jira projects, workflows, dashboards, issue types, permissions, and integrations.
  • Minimum 2 years of experience configuring and customizing ServiceNow components including:
    • Tables
    • Forms
    • Fields
    • Workflows
    • Business Rules
  • Minimum 2 years of experience managing users, groups, roles, and access controls.
  • Experience integrating ServiceNow with enterprise applications and third-party platforms.
  • Strong experience developing ServiceNow reports and dashboards.
  • Strong understanding of:
    • IT Service Management (ITSM)
    • CMDB Design & Administration
    • ITIL Framework
Preferred Qualifications
  • 8+ years of ServiceNow architecture and platform leadership experience.
  • 5+ years of ServiceNow custom application development experience.
  • 5+ years of performance tuning and optimization experience for large-scale ServiceNow environments.
  • Experience leading ServiceNow platform upgrades and migrations.
  • Strong proficiency with:
    • JavaScript
    • GlideScript
    • AngularJS
    • REST/SOA Integrations
  • Experience with ServiceNow Discovery and CMDB integrations.
  • Experience integrating ServiceNow with Agile and DevOps tools.
Certifications Preferred
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ITIL Foundation Certification or higher
  • Additional ServiceNow certifications in ITSM, Service Catalog, CMDB, or related modules
Key Skills
  • ServiceNow Architecture
  • ITSM
  • CMDB
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
  • ServiceNow Development
  • JavaScript / GlideScript
  • REST APIs
  • Workflow Automation
  • Jira Administration
  • Agile & DevOps
  • Platform Integrations
  • Reporting & Dashboards
  • ITIL
First Soft Solutions logo

About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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