Software Implementation Manager Jobs in Baltimore, MD

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. 

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

• Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
• Act as the day-to-day lead for customer implementations
• Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
• Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
• Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
• Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
• Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
• Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
• Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
• Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

• Ability to travel to customer sites 20-30% of the time
• Knowledge in the fundamentals of servers, software, networking, and other data center technologies
• Experience implementing and troubleshooting hardware a plus
• Demonstrated experience in system deployment
• Ability to cultivate and nurture long-lasting relationships with customers
• A genuine curiosity for new and emerging technologies
• A strategic, innovative mindset

• Bachelor’s Degree in an IT-based field or equivalent work experience
• Certifications such as A+, Network+, and PMP a plus
• 2+ years of relevant experience

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V 

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.