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Software Implementation Manager Jobs in Baltimore, MD

Crisis24

Implementation Specialist

Annapolis, MD · On-site

$75K - $85K/yr

Manage and oversee the entire software implementation process, ensuring a smooth transition from onboarding to full deployment. * Coordinate with cross-functional teams (e.g., product, technical ...

Alertus Technologies

Implementations Manager

Baltimore, MD · On-site

$60K - $84K/yr

Implementation Managers are responsible for driving product implementation, customer satisfaction ... Knowledge in the fundamentals of servers, software, networking, and other data center technologies

Alertus Technologies

Implementations Manager

Baltimore, MD · On-site

$60K - $84K/yr

Implementation Managers are responsible for driving product implementation, customer satisfaction ... Knowledge in the fundamentals of servers, software, networking, and other data center technologies

Intuit

Implementation Consultant

Annapolis, MD · Remote

$36.50 - $49.50/hr

Successfully manage and prioritize multiple complex customer implementations and engagements ... QuickBooks certification(s) preferred * Minimum of 5+ years of experience in software ...

INSPYR Solutions

Software Engineer

Garrison, MD · On-site

$60/hr

Implement system software and customize to client requirements. * Prepare the detailed software ... Our tailored offerings include a wide variety of professional services, project solutions, managed ...

INSPYR Solutions

Software Engineer

Owings Mills, MD · On-site

$60/hr

Implement system software and customize to client requirements. * Prepare the detailed software ... Our tailored offerings include a wide variety of professional services, project solutions, managed ...

MCSG Technologies

SOFTWARE DEVELOPER

Greenbelt, MD · Hybrid

Implement software using C, C++, and Python in embedded real-time environments. * Participate in ... Support Git-based configuration management practices. * Utilize Docker-based development ...

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All JobsSoftware Implementation JobsSoftware Implementation Manager JobsSoftware Implementation Manager Jobs in Baltimore, MD

Software Implementation Manager information

See Baltimore, MD salary details

$59.6K

$102.3K

$155K

How much do software implementation manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for software implementation manager in Baltimore, MD is $102,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $120,700.00 per year, depending on experience, location, and employer.

What are some typical challenges a Software Implementation Manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are the key skills and qualifications needed to thrive as a Software Implementation Manager, and why are they important?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What is a Software Implementation Manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.
What are popular job titles related to Software Implementation Manager jobs in Baltimore, MD? For Software Implementation Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Software Implementation Manager jobs in Baltimore, MD look for? The top searched job categories for Software Implementation Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Software Implementation Manager jobs? Cities near Baltimore, MD with the most Software Implementation Manager job openings:
Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $102,252 per year, or $49.2 per hour.
Implementation Specialist

Implementation Specialist

Crisis24

Annapolis, MD • On-site

$75K - $85K/yr

Full-time

Re-posted 24 days ago

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at https://www.crisis24.com/careers
Who We Are Looking For
The Implementation Specialist role will focus on establishing and maintaining strong relationships with clients, managing the software implementation process, and ensuring the successful rollout of our SaaS solutions. You will be responsible for guiding clients through the implementation process, offering best practices, and ensuring long-term customer satisfaction and retention. As an Implementation Specialist, you will act as a trusted advisor to clients, helping them align our solutions with their business goals and success criteria.
Location: Annapolis, MD | Hybrid
What You Will Work On
Client Relationship Management:
  • Build and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction and success with our SaaS products.
  • Serve as the primary point of contact for clients during the implementation phase, providing clear communication and managing expectations.
  • Understand the client's business use cases, goals, and success criteria to tailor the implementation process to their needs.

Product Knowledge
  • Ability to provide high-level overview and configuration of all basic features & functionalities for our standard product offerings.

Implementation Process Management:
  • Manage and oversee the entire software implementation process, ensuring a smooth transition from onboarding to full deployment.
  • Coordinate with cross-functional teams (e.g., product, technical support, engineering) to ensure successful and timely delivery of the solution.
  • Define and manage project timelines, milestones, and deliverables.
  • Set proper expectations with clients regarding timelines, deliverables, and project milestones.
  • Work closely with clients to gather requirements, define success criteria, and ensure the implementation is aligned with their business objectives.

Best Practices & Guidance:
  • Provide clients with best practices and guidance on how to optimize the use of the software to meet their business needs.
  • Proactively identify areas for optimization and improvement in the client's implementation and usage.

Communication & Reporting:
  • Maintain clear and consistent communication with clients, keeping them informed of project progress, changes, milestones and deliverables.
  • Leverage CRM tools to track client interactions, manage accounts, and document key information.
  • Utilize JIRA to manage project tasks, track issues, and ensure clear communication between internal teams and clients.

Collaboration & Cross-functional Support:
  • Work closely with sales, product, and customer support teams to ensure seamless handoffs and continuous client success.
  • Provide feedback from clients to internal teams to contribute to product improvements and feature requests.
  • Serve as a liaison between the client and technical teams to ensure that client needs are understood and met.

What You Will Bring
  • 1+ years of experience in customer relationship management role.
  • Proven track record of managing customers.
  • Education: Bachelor's degree in business, Information Technology, or a related field (or equivalent experience).

Technical Proficiency:
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
  • Experience using Client Relationship Management (CRM) tools (e.g., Salesforce, Certinia) to track client interactions and manage projects.
  • Familiarity with project management tools like JIRA for tracking tasks, issues, and communication.

Client-Centric Skills:
  • Strong client-facing communication skills, with the ability to set proper expectations and manage client needs.
  • Exceptional communication skills (both written and verbal), with an ability to clearly explain technical concepts to non-technical stakeholders.

Problem-Solving & Critical Thinking:
  • Strong problem-solving skills and the ability to proactively resolve issues.
  • Ability to work under pressure and manage competing demands in a fast-paced, dynamic environment.

Preferred Qualifications:
  • Experience working in a client-facing role in the SaaS industry.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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