We are seeking a dynamic Service Business Development Center (BDC) Manager to elevate our service ... Develop strategic BDC processes that improve appointment show rate, repair order volume, retention ...
We are seeking a dynamic Service Business Development Center (BDC) Manager to elevate our service ... Develop strategic BDC processes that improve appointment show rate, repair order volume, retention ...
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us. apply for ...
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us. apply for ...
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us.
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us.
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Skills / Requirements
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us.
Quick apply
This position will provide web development, database management, and technical support expertise ... If you would like more information about how your data is processed, please contact us.
Manage the closing processes including legal documentation, regulatory agreements, partnership ... Mentor and develop development managers and analysts; establish and standardize best practices in ...
Manage the closing processes including legal documentation, regulatory agreements, partnership ... Mentor and develop development managers and analysts; establish and standardize best practices in ...
Manage the closing processes including legal documentation, regulatory agreements, partnership ... Mentor and develop development managers and analysts; establish and standardize best practices in ...
Manage the closing processes including legal documentation, regulatory agreements, partnership ... Mentor and develop development managers and analysts; establish and standardize best practices in ...
Meat Scientist
$64K - $95K/yr
Create and manage product development schedules to meet project timelines * Work with pilot plant equipment to support formulation and process development * Learn and use the online specification ...
Meat Scientist
$64K - $95K/yr
Create and manage product development schedules to meet project timelines * Work with pilot plant equipment to support formulation and process development * Learn and use the online specification ...
Meat Scientist
Omaha, NE · On-site
$64K - $95K/yr
Create and manage product development schedules to meet project timelines * Work with pilot plant equipment to support formulation and process development * Learn and use the online specification ...
Meat Scientist
Omaha, NE · On-site
$64K - $95K/yr
Create and manage product development schedules to meet project timelines * Work with pilot plant equipment to support formulation and process development * Learn and use the online specification ...
Business Development Specialist
Omaha, NE · On-site +1
The Business Development Specialist will work closely with the SBU's Business Development Manager ... Recommend and implement process improvements to enhance the efficiency and effectiveness of ...
Business Development Specialist
Omaha, NE · On-site +1
The Business Development Specialist will work closely with the SBU's Business Development Manager ... Recommend and implement process improvements to enhance the efficiency and effectiveness of ...
Business Development Specialist
Omaha, NE · On-site +1
The Business Development Specialist will work closely with the SBU's Business Development Manager ... Recommend and implement process improvements to enhance the efficiency and effectiveness of ...
Business Development Specialist
Omaha, NE · On-site +1
The Business Development Specialist will work closely with the SBU's Business Development Manager ... Recommend and implement process improvements to enhance the efficiency and effectiveness of ...
Workforce Development Specialist
Lincoln, NE · On-site
... management, and post-release support. This position also focuses on cultivating and enhancing ... job-search process Schedule regular check-ins (monthly) with participants to support their job ...
Quick apply
Workforce Development Specialist
Lincoln, NE · On-site
... management, and post-release support. This position also focuses on cultivating and enhancing ... job-search process Schedule regular check-ins (monthly) with participants to support their job ...
SVP, Business Development
$160K - $185K/yr
... manage a sales pipeline through execution of the sales process * Develop and implement a territory ... Work closely with Business Development team members and management to foster peer-to-peer best ...
SVP, Business Development
$160K - $185K/yr
... manage a sales pipeline through execution of the sales process * Develop and implement a territory ... Work closely with Business Development team members and management to foster peer-to-peer best ...
... management, and field training. * Lead by example in the community, representing Mutual of Omaha ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
... management, and field training. * Lead by example in the community, representing Mutual of Omaha ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
... management, and field training. * Lead by example in the community, representing Mutual of Omaha ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
... management, and field training. * Lead by example in the community, representing Mutual of Omaha ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
Sales, Leadership We're looking for a motivational leader to join us as an Advisor Sales Manager-a ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
Sales, Leadership We're looking for a motivational leader to join us as an Advisor Sales Manager-a ... If you have questions about your application or the hiring process, email our Talent Acquisition ...
Process Development Manager information
See Nebraska salary details
$76.5K is the 25th percentile. Wages below this are outliers.
$71.5K - $79.9K
42% of jobs
The median wage is $82.8K / yr.
$79.9K - $88.2K
23% of jobs
$91.3K is the 75th percentile. Wages above this are outliers.
$88.2K - $96.6K
27% of jobs
$96.6K - $105K
2% of jobs
$105K - $113.3K
0% of jobs
$113.3K - $121.7K
0% of jobs
$121.7K - $130.1K
0% of jobs
$130.1K - $138.4K
0% of jobs
$138.4K - $146.8K
2% of jobs
$146.8K - $155.2K
2% of jobs
$155.2K - $163.5K
2% of jobs
$71.5K
$92K
$163.5K
How much do process development manager jobs pay per year?
What does a process development manager do?
What are some common challenges faced by a Process Development Manager, and how can they be addressed?
What is the difference between Process Development Manager vs Process Engineer?
| Aspect | Process Development Manager | Process Engineer |
|---|---|---|
| Responsibilities | Oversees process improvement projects, manages teams, develops strategies for scalable processes | Designs, tests, and implements specific manufacturing processes, focuses on technical execution |
| Required Credentials | Bachelor's or Master's in Engineering, experience in process management, certifications like Six Sigma | Bachelor's in Engineering or related field, technical skills, certifications like Lean or Six Sigma |
| Work Environment | Leadership roles in manufacturing or R&D settings, cross-functional collaboration | Hands-on technical work in manufacturing or laboratory settings |
| Industry Usage | Common in manufacturing, pharmaceuticals, biotech industries | Widely used in manufacturing, chemical, and industrial sectors |
The Process Development Manager focuses on strategic oversight and team leadership for process improvements, while the Process Engineer handles technical process design and implementation. Both roles require similar credentials and are integral to manufacturing industries, but differ in scope and responsibilities.
What jobs in the US pay 300,000 a year?
What jobs pay $500,000 a year in the US?
What are the key skills and qualifications needed to thrive as a Process Development Manager, and why are they important?
What job makes $10,000 a month without a degree?
- Offshore Wind Business Development Manager
- Cpws Business Development Manager
- Cruise Ship Learning Development Manager
- Strategic Development Manager
- Commission Business Development Manager
- Bdm Business Development Manager
- Urgently Hiring Business Development Manager
- Business Development Manager Recruitment
- Capability Development Manager
- Business Development Manager Pharmaceutical
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Job description
We are seeking a dynamic Service Business Development Center (BDC) Manager to elevate our service communication, customer experience, and retention strategy across all stores. The Service BDC Manager is responsible for leading the overall strategy, performance, and execution of Hastings Ford's Service BDC. This role oversees all service communication operations—including inbound calls, outbound follow-up, appointment setting, maintenance reminders, declined services, and guest experience initiatives. This leader will build and develop a high-performing team, create clearly defined standards, drive accountability, and implement processes aligned with Hastings Ford's culture and business goals.
Benefits:
- Medical and Dental Insurance
- Vision Insurance
- Life Insurance
- 401K Plan
- PTO and Sick Leave
- Paid Training
- Employee discounts on products and services
What will you do:
 Leadership & Strategy
- Build, lead, and mentor a high-performing Service BDC team focused on exceptional guest experiences.
- Develop strategic BDC processes that improve appointment show rate, repair order volume, retention, and service sales.
- Partner closely with Service Manager, General Manager, and other departments to align goals and reporting.
Performance Management
- Establish daily/weekly/monthly performance expectations and KPI dashboards for agents and managers.
- Conduct ongoing performance coaching, using data to drive behavior and outcomes.
- Ensure consistent execution of scripts, process flows, and communication standards.
Operational Excellence
- Oversee workforce management, staffing levels, scheduling, training, and onboarding.
- Implement processes for handling inbound calls, outbound calls, missed opportunities, and follow-up campaigns.
- Ensure CRM utilization, accurate data entry, and process compliance across the team.
Customer Experience
- Elevate the service guest experience through proactive communication, personalized outreach, and service awareness campaigns.
- Identify pain points, operational gaps, and improvement opportunities across the customer journey.
- Drive initiatives that increase customer satisfaction, CSI scores, and long-term retention.
Technology & Reporting
- Leverage CRM, telephone systems, reporting tools, and service software to optimize workflow and productivity.
- Monitor, analyze, and report on all Service BDC performance metrics.
- Recommend and implement new technologies or process enhancements.
Cross-Functional Collaboration
- Partner with:
- Service Managers, Parts Departments, Marketing, Sales, GM
- Support marketing campaigns and seasonal service promotions.
- Align staffing and scheduling with shop capacity and technician availability.
- Assist with budgeting and workforce planning.
What we are looking for:
 5+ years of leadership experience in automotive BDC, service operations, or call center environment (automotive experience preferred).
- Proven ability to lead, motivate, and develop a team in a fast-paced environment.
- Strong understanding of service operations, appointment coordination, and retention strategy.
- Excellent communication, coaching, and process building abilities.
- Data-driven mindset with strong analytical and problem solving skills.
- Experience with CRM and BDC technology platforms.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.