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Process Associate Jobs in Springfield, VA (NOW HIRING)

Capital One

Associate, Process Manager

Mclean, VA

Associate, Process Manager We are seeking a detail-oriented and analytical Gateway & Network Billing Specialist to manage, optimize, and reconcile our payment gateway and card network billing ...

Capital One Group

Associate, Process Manager

Mclean, VA · On-site

$73 - $84/hr

Associate, Process Manager We are seeking a detail-oriented and analytical Gateway & Network Billing Specialist to manage, optimize, and reconcile our payment gateway and card network billing ...

New

Indium Corporation

Associate Scientist II

Clinton, MD · On-site

$62.50 - $72.35/hr

The Associate Scientist II is responsible for leading material preparation, testing, process development, and characterization related to product development and assisting the supervisor in material ...

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Process Associate information

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How much do process associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for process associate in Springfield, VA is $30.48, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $33.89 per hour, depending on experience, location, and employer.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support systems can influence how stressful the role feels for an individual.

Is a process associate job entry level?

A process associate position is often considered entry-level, suitable for candidates with basic skills in data entry, process management, or customer service. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient to start in this role.

What are the most commonly searched types of Process jobs in Springfield, VA?

The most popular types of Process jobs in Springfield, VA are:

What job categories do people searching Process Associate jobs in Springfield, VA look for?

The top searched job categories for Process Associate jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Process Associate jobs?

Cities near Springfield, VA with the most Process Associate job openings:

Process Associate jobs near you
Infographic showing various Process Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution, with an average salary of $63,399 per year, or $30.5 per hour.

Senior Associate, Process Manager (Hybrid)

Capital One

Mclean, VA • Hybrid

Full-time

Posted 9 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 174 rated banks

Job description

Senior Associate, Process Manager (Hybrid)

Overview:

The Senior Associate, Process Manager in Bank Operations collaborates with cross-functional process, product, technology, and operations teams to optimize operational efficiency, minimize risk, and drive measurable business results. In this role, you will apply process engineering methodologies and robust data analytics to map, analyze, evaluate, and redesign core banking processes.

We are seeking a dedicated, disciplined, process professional who will excel in a team environment and are highly motivated by process improvements that drive solutions. Success in this role requires strong quantitative and analytical skills, meticulous attention to detail, and the ability to adapt within a dynamic banking environment.

General Responsibilities:

  • Operational Readiness: Quickly put structure in place to manage work in a dynamic complex environment, defining operating models for new initiatives and driving readiness decisions

  • Process Mapping & Design: Develop comprehensive, end-to-end process maps, value stream maps, and flow diagrams to document current-state operations and design optimized future-state workflows.

  • Methodology Application: Utilize Lean Six Sigma (DMAIC), Business Process Management (BPM), and Agile frameworks to identify bottlenecks, reduce waste, eliminate process variance, and improve customer experience.

  • Transition & Governance: Establish control metrics to monitor process health and partner with operations leaders to seamlessly transition changed processes into production.

  • Data Collection & Trend Analysis: Extract, aggregate, and measure operational data to identify trends, performance gaps, capacity constraints, and operational risks.

  • Data-Driven Problem Solving: Conduct structured root-cause analysis to resolve complex operational breakdowns and support data-backed business cases

  • Cross-Functional Partnering: Represent Bank Operations in change control forums, agile project teams, and enterprise-wide initiatives to assess process impact and advocate for department interests.

  • Risk Mitigation: Focus on early risk identification and gap analysis to implement controls that ensure compliance and operational resilience.

  • Executive Delivery & Training: Synthesize complex data and process changes into clear presentations and business cases for senior leadership. Deliver training to internal stakeholders on modified workflows and tools.

Location: Center 2 (McLean, VA), West Creek 2 (Richmond, VA), 802 Delaware Ave (Wilmington, DE), or Riverwoods 2 (Riverwoods, Illinois) - This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of Process Management experience

  • At least 1 year of Data Analysis experience

  • At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • At least 3 years of experience in Process or Project Management

  • At least 1 year of experience in Compliance or Risk Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. Process Manager


Richmond, VA: $80,800 - $92,200 for Sr. Process Manager


Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager


Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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