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Process Associate Jobs in Ashland, VA (NOW HIRING)

Capital One

Associate, Process Manager

Richmond, VA · On-site

Associate, Process Manager A great opportunity awaits a highly organized, confident, and detail-oriented professional to join Capital One's Subpoena Fulfillment and Intake team. This dynamic group of ...

Capital One

Associate, Process Manager

Richmond, VA · On-site

Associate, Process Manager A great opportunity awaits a highly organized, confident, and detail-oriented professional to join Capital One's Subpoena Fulfillment and Intake team. This dynamic group of ...

Capital One

Process Manager

Richmond, VA · On-site

Process Manager The Process Manager will be a critical driver of organizational efficiency and ... associates to C-level executives. * Operational Excellence & Analysis: Independently identify ...

Amazon

Process Assistant, RIC6

Rockville, VA · On-site

Trainer, Lead Fulfillment Associate and Shipping Clerk. All role types will include performing ... Process Assistants will also be responsible for communicating instructions to other associates ...

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Process Associate information

See Ashland, VA salary details

$18

$27

$31

How much do process associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for process associate in Ashland, VA is $27.37, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $30.43 per hour, depending on experience, location, and employer.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support systems can influence how stressful the role feels for an individual.

Is a process associate job entry level?

A process associate position is often considered entry-level, suitable for candidates with basic skills in data entry, process management, or customer service. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient to start in this role.

What are the most commonly searched types of Process jobs in Ashland, VA?

The most popular types of Process jobs in Ashland, VA are:

What job categories do people searching Process Associate jobs in Ashland, VA look for?

The top searched job categories for Process Associate jobs in Ashland, VA are:

What cities near Ashland, VA are hiring for Process Associate jobs?

Cities near Ashland, VA with the most Process Associate job openings:

Process Associate jobs near you
Infographic showing various Process Associate job openings in Ashland, VA as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,926 per year, or $27.4 per hour.

Principal Process Associate (Intelligent Automation Engineer)

Richmond, VA • On-site

Capital One
Funds, Trusts and Financial Programs • 10K+ employees

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

93rd of 172 rated banks

Good employer

Recommended by students

Paid breaks

Learn more about Capital Oneexternal

Full-time

Re-posted 24 days ago

Job description

Principal Process Associate (Intelligent Automation Engineer)

Capital One is seeking a motivated professional for a Principal Process Associate position on the Finance Product and Data Solutions team.

In this role, you will work as a part of a highly collaborative team supporting the Finance organization. The associate will perform core intelligent automation duties, including designing cognitive workflows, scaling data compliance tracking, and expanding our automated bot ecosystem.

  • Gathers requirements, builds, tests, and deploys intelligent automation workflows and cognitive solutions using industry-standard tools with minimal oversight.

  • Utilizes best practices to optimize business processes using intelligent automation, machine learning (ML) integrations, and artificial intelligence (AI) to reduce incident handling time, change implementation time, and service delivery.

  • Creates monitoring and analytics solutions for automated workflows using industry-standard tools.

  • Creates processes, procedures, guidelines, and standards for intelligent automation development across the team.

  • Mentors junior team members in intelligent automation best practices.

  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Basic Qualifications

  • Bachelor's degree or military experience

  • At least 2 years of experience in process management

  • At least 2 years of experience with Git or GitHub

Preferred Qualifications

  • At least 3 years of Technology Project Delivery experience

  • At least 2 years of Automation Engineering experience

  • At least 1 year of experience with modern Intelligent Automation platforms (e.g., UiPath, Automation Anywhere, Blue Prism, python) and integrating cognitive API services (OCR, NLP, or Generative AI).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager


Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager


Wilmington, DE: $98,900 - $112,900 for Principal Process Manager








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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