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Problem Manager Jobs in Willowick, OH (NOW HIRING)

The ideal candidate must be good at problem solving, handling technical issues, multitasking and ... Manage day to day activities including management of rental staff * Maintenance of equipment ...

Site Reliability Engineer

Cleveland, OH · On-site

$55.25 - $73.25/hr

Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives. Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives. * Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Site Reliability Engineer

Cleveland, OH

$55.25 - $73.25/hr

Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives. Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Project Manager

Macedonia, OH · On-site

$25 - $35/hr

Strong problem-solving skills. * The ability to manage and coordinate trades people. * The ability to lift and maneuver 100 pounds. * Must provide proof of auto insurance and a valid driver's license.

In this position, you must have a strong emphasis on customer service, product, and visual presentation, be a problem solver, and possess an entrepreneurial spirit to support the Store Manager. The ...

Building Manager

Cleveland, OH · On-site

$55K - $65K/yr

In this position, you must have a strong emphasis on customer service, product, and visual presentation, be a problem solver, and possess an entrepreneurial spirit to support the Store Manager. The ...

The ideal Accounting Manager brings a combination of technical expertise, leadership experience, and a proactive approach to problem-solving and team development. Key Responsibilities * Lead daily ...

The ideal Accounting Manager brings a combination of technical expertise, leadership experience, and a proactive approach to problem-solving and team development. Key Responsibilities * Lead daily ...

Showing results 21-40

Problem Manager information

See Willowick, OH salary details

$24.4K

$53.5K

$100.6K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Willowick, OH is $53,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,200.00 and $73,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Willowick, OH are hiring for Problem Manager jobs?

Cities near Willowick, OH with the most Problem Manager job openings:

Infographic showing various Problem Manager job openings in Willowick, OH as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago


Job description

Description


About Us

Dodd Camera was founded in 1891. Still family owned after all these years we operate 7 stores located in Cleveland, Chicago, Columbus, Dayton, and Cincinnati. We are a photographic specialty dealer offering the latest in DSLR & Mirrorless camera gear, professional lighting equipment, accessories, digital lab services, and fully stocked rental departments at select locations.


We are hiring for a full time Rental Manager position at our Cleveland East 30th location. The ideal candidate must be good at problem solving, handling technical issues, multitasking and coordinating logistics. Have great organizational skills, a knack for attention to detail, and be capable of managing customers accounts and interactions.


Dodd Camera offers a competitive wage based on experience.

We offer benefits that includes paid vacation, 401K, and medical insurance.



Duties and Responsibilities:

  • Oversee and manage customer contacts, develop and maintain strong customer relationships
  • Manage day to day activities including management of rental staff
  • Maintenance of equipment, includes routine testing, problem diagnosis and troubleshooting
  • Have a consultative approach to determine customers rental and sales needs
  • Provide strong organizational skills and the ability to handle multiple projects and deadlines simultaneously
  • Develop a detailed understanding of rental products and services
  • Strong desire to learn and train the rental staff

Requirements

Education

  • High School Diploma
  • Secondary education a plus photo, Cinema, digital focus preferred

Qualifications

  • 5 + years of previous experience in related fields of photography or video commercial studio experiences a plus
  • Knowledge of photography, video a must

Skills

  • Excellent oral and communication skills
  • Strong management skills
  • Great analytical skills
  • Great leadership ability
  • Solves problems effectively
  • Well organized
  • Ability to think, work independently and meet necessary deadlines


Position Type

Full-Time


Benefits

Dodd Camera offers benefits that includes paid vacation, 401K, and medical insurance.