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Problem Manager Jobs in Snellville, GA (NOW HIRING)

Truist

Senior AI & Data Consultant

Atlanta, GA · On-site

$101K - $138K/yr

Drive problem management to closure, ensuring systemic fixes replace recurring operational risks. * Establish and maintain standardized incident playbooks, escalation paths, and communication ...

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong Data ...

GD NY Manager LLC

Office Manager

Covington, GA · On-site

$60 - $80/hr

Smile Creations Our office managers not only oversee daily operations of the dental practice ... Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome ...

New

Art of Problem Solving

Math Teacher

Sandy Springs, GA

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Atlanta, GA

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Johns Creek, GA

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Alpharetta, GA

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

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Problem Manager information

See Snellville, GA salary details

$24.1K

$53K

$99.6K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Snellville, GA is $52,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,900.00 and $72,400.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Snellville, GA are hiring for Problem Manager jobs?

Cities near Snellville, GA with the most Problem Manager job openings:

Problem Manager jobs near you

Senior AI & Data Consultant

Truist

Atlanta, GA • On-site

$101K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Truist rating

7.9

Company rating: 7.9 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

77th of 175 rated banks

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Senior AI and Data Consultant is a senior, hands-on technical leader within the AI and Data Support Operations organization. This teammate is accountable for elevating the reliability, resiliency, and operational excellence of critical enterprise platforms across hybrid cloud and on prem environments.
Acting as both a hands on cloud expert and a cross domain influencer, the Data Consultant drives systemic improvements in observability, automation, AIOps adoption, fault tolerance, and incident management within AWS. The role partners closely with Application Development, Infrastructure, Production Support, Platform Delivery, Architecture, Cybersecurity, Risk, and Business technology teams to uplift operational practices and deliver stable, predictable, and scalable services.
The AIDC delivers measurable impact through deep expertise in cloud technologies, modern operational tooling and enterprise-scale incident/problem management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Cloud Operational Support and Modernization
  • Experience with Infrastructure as Code (IaC) products (Terraform, Cloudformation) for rapid and consistent deployment of virtual infrastructure.
  • Proficiency with AWS Identity and Access management suite and how it will integrate with Truist Active Directory.
  • Expert level knowledge of AWS virtual OS images and management of core components such as EC2 instances and AMIs.
  • Familiarity with cloud networking concepts, namely VPCs, load balances and security groups for access to virtual assets.
  • Experience with meta tags used for grouping of assets into subcategories.
  • Fundamental understanding of monitoring, alerting and observability tools in AWS.

Incident & Problem Management Leadership
  • Lead major and high-severity incident response efforts, focusing on diagnosing technical root causes therein, and driving multi-team technical resolution.
  • Drive problem management to closure, ensuring systemic fixes replace recurring operational risks.
  • Establish and maintain standardized incident playbooks, escalation paths, and communication frameworks.

Reliability Engineering & Automation
  • Architect and deliver automation solutions that eliminate toil, reduce MTTR, and increase service resilience.
  • Implement intelligent alerting, anomaly detection, and event correlation leveraging AI and AIOps tools.
  • Guide and enforce SLO/SLI adoption across product teams, ensuring metrics inform decision-making and prioritization./
  • Infrastructure as Code (IaC) creation and updates for deploying assets in Amazon Web Services tenant.
  • Deploy patches and device hardening configurations to improve security posture on AI and Data servers.

Observability & Operational Excellence
  • Enhance telemetry coverage across logs, metrics, traces, and events using platforms such as Dynatrace and Splunk.
  • Define and standardize enterprise observability practices, dashboards, and KPIs.
  • Ensure operational readiness of applications and platforms through resiliency testing, chaos engineering, and failure-mode validation.

Cross-Functional Leadership & Influence
  • Partner with Delivery, Architecture, Security, and Risk teams to embed reliability and resilience into design and execution.
  • Act as a change agent to elevate operational maturity and drive transformative improvements across Wholesale.

Standardization & Documentation
  • Develop, maintain, and enforce runbooks, response playbooks, and automated recovery patterns.
  • Contribute to enterprise SRE frameworks, templates, and maturity models.
  • Promote consistent adoption of best practices across domains and lines of business.

Mentorship & Technical Development
  • Coach and mentor Associate, Professional, and Senior SREs to build technical depth and operational discipline.
  • Provide thought leadership in SRE methodologies, cloud-native operational patterns, and automated reliability engineering.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Computer Science, Data Science, AI, Software Engineering, or related field.
2. Minimum of 7 years of professional experience in AI and data.
3. Strong knowledge of AI models, data architectures, and analytics methodologies.
Preferred Qualifications
  • Experience managing AWS services and virtual infrastructure.
  • Experience enabling large-scale SRE transformations or modernization initiatives.
  • Familiarity with chaos engineering, resilience assessments, and service failure modeling.
  • Exposure to hybrid-cloud and multi-cloud operational frameworks.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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About Truist

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Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2019

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