Problem Manager Jobs in Pasadena, CA (NOW HIRING)

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Senior Manager, Software Engineering leads a high impact pillar within the Legal & Privacy engineering organization, responsible for engineering the systems, platforms, and controls that enable the company to operate in compliance with global regulatory requirements and pro-actively managing enterprise risk.  This leader is responsible for translating complex regulatory obligations into scalable, resilient, and engineering solutions enabling NBCUniversal. 

This role requires both deep technical and senior leadership with business acumen in the compliance and risk space. This leader will own the end-to-end delivery of compliance and risk technical solutions that enable capabilities across jurisdictions, partners directly with Legal, Cyber, and Compliance/Risk Product and Operations. This role will be responsible for hiring, retaining, and continuously assessing the health and growth of the compliance and risk engineering team.

KEY RESPONSIBILITIES:

• Engineering Leadership & Delivery
  • Leads a team of software and quality engineers delivering compliance automation, AI solutions, risk controls, and regulatory technology platforms
  • Owns the engineering roadmap for the compliance and risk pillar while balancing regulatory urgency, technical sustainability, and product prioritization
  • Establish and uphold software quality, legal & privacy architecture and engineering standards, and NBCU cyber guidelines
  • Drive delivery across multiple complex concurrent programs/projects
  • Partner with Principal architect, scrum lead, product owner, and technical project manager to ensure standards and stakeholder visibility
• Compliance and Regulatory
  • Translate regulatory requirements (eg. GDPR and CCPA) into technical a deliverable plan
  • Oversee platforms, automation, and AI solutions enabling the following business capabilities: Ethics & Compliance Enablement, Controls Engineering & Validation, Compliance Driven Vulnerability Discovery, Regulatory Compliance Automation, Risk Management Tooling, GRC Platform Operations, AI / ML Governance and Controls
• Stakeholder Engagement & Influence
  • Serve as the senior technical voice for compliance and risk engineering
  • Communicate program status, risk exposure, and engineering trade-offs to SVPs, VPs and Directors in a clear and business relevant terms
  • Represent the organization in regulatory discussions, 3rd party audits, and external partner engagements as needed
• System Reliability & Performance: Proactively manage reliability and performance of all Compliance and Risks systems to ensure they meet global business needs. Partner closely with SaaS providers and internal teams to maintain system health and performance. 
• Defect & Enhancement Management: Manage the defect management process from identification to resolution. Manage the delivery of enhancements that improve user experience and system efficiency.
• Problem & Incident Management: Own the problem management process, conducting root cause analysis to reduce the number of recurring incidents. Focus on implementing minor enhancements or process changes to prevent future issues.  Manage the end-to-end response to major incidents impacting Compliance and Risk business processes.  Manage RCA sessions and ensure timely executive - level communications.  Reduce "noise" in the system by analyzing ticket trends and automating routine fixes.
• Support Standards & SLAs: Enforce global support standards and best practices including adherence to SLAs for all support activities.  Monitor and report on performance metrics (e.g. MTTR, backlog aging) and use data to drive continuous improvements.
• Data Integration: Manage the support and maintenance of data integrations between Compliance & Risk applications and other enterprise systems, leveraging middleware technologies.

• Bachelor's degree in computer science or related field or equivalent experience.
• 8+ years of experience in software engineering with 4+ years in engineering management or senior technical leadership
• 5+ years of experience leading ML and automation solutions
• 3+ years of experience in deploying AI solutions
• Demonstrated experience delivering compliance, regulatory, risk, or governance technology in a large enterprise environment
• Working knowledge of major privacy and compliance frameworks (GDPR, CCPA)
• Strong track record of leading cross-functional programs with legal, privacy, and compliance stakeholders
• Proven ability to influence and communicate at S/VP levels
• Experience managing and growing engineering teams (software and quality engineers + managers) in a matrixed Fortune 100 or equivalent environment

PREFERRED QUALIFICATIONS: 

• Experience with data governance platforms or GRC
• Familiarity with AI/ML, emerging regulatory frameworks (EU AI Act, NIST AI RMF)
• Experience supporting regulatory privacy or security certification
• Experience with ITSM tools (e.g. ServiceNow and Jira)

Fully Remote:This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting theBenefits pageof the Careers website. Salary range: $140,000 - $200,000(bonus eligible) 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.