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Problem Manager Jobs in Pasadena, CA (NOW HIRING)

Sycamores LLC

Problem-Solving Specialist

Pasadena, CA · On-site

Experience in housing-focused case management, navigation, Problem-Solving, or similar support roles preferred; transferable skills from related fields will be considered. * Maintains all required ...

Livenation

IT Incident Management Lead

Beverly Hills, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Certified Problem and Change Manager (CPCM) nice to have * ITSM Implementation certificationnice to have Schedule Requirements * Onsite 4 days a week BENEFITS & PERKS Our motto is 'Taking Care of Our ...

Tang and Company

IT Manager

Torrance, CA

$99K - $121K/yr

Problem Management (root cause & trend analysis) * Change Enablement (Change Management) * Service Level Management (SLAs/OLAs) * Ensure proper incident categorization, prioritization, and closure ...

Tata Consultancy Service Limited

Zone Manager

Los Angeles, CA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

Tata Consultancy Service Limited

Zone Manager

Los Angeles, CA · On-site

$90K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

Winaxis

Network Engineer

Santa Clarita, CA · On-site

Hands on experience to work in an ITIL structured organisation dealing with Incident / Change / Problem management * Basic knowledge of the tools like Wire-shark, Kentik, Prometheus or similar ...

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Problem Manager information

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How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Pasadena, CA is $67,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $91,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Pasadena, CA are hiring for Problem Manager jobs?

Cities near Pasadena, CA with the most Problem Manager job openings:

Problem Manager jobs near you

Incident / Problem Manager

E*Pro, Inc.

Irwindale, CA

Full-time

Re-posted 23 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

Excellent communication skills - Both verbal and written

Ability to drive and control Technical & Management bridge during Major Incidents 

Ability to determine the Incident priority based on Business impact and urgency

Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

Effectively communicate the Outage status with updates to Leadership teams

Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

Ensuring progression or implementation of CRs relating to Major Incidents

Broadcast MI communication on regular intervals as per the process 

Providing post MI summary report to stakeholders

Ability to coordinate with multiple resolver groups/third party vendors

Effective handshake with Problem Management team during Major Incidents for RCA


Additional Information



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