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Problem Manager Jobs in Miami, FL (NOW HIRING)

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

... ticket management and referral issues. • Verifies that consistent data entry and complete problem descriptions are included in all tickets. • Coordinates follow up calls to customers after ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

... assists in problem management process. • Serves as an advocate for the local office on all IT initiatives, being the IT advocate for vendors and contractors. • Focuses on the day-to-day ...

Millennium Management LLC

Project Manager

Miami, FL · On-site

Lead complex technology and business initiatives from problem definition through delivery and ... Manage multiple workstreams while driving decisions, resolving blockers, and ensuring follow ...

Elements Massage

Studio Manager

University Park, FL · On-site

Overview Looking for a Operations Manager position with growth opportunities in the Wellness ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...

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Problem Manager information

See Miami, FL salary details

$26.8K

$58.7K

$110.5K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Miami, FL is $58,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Miami, FL?

For Problem Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Miami, FL look for?

The top searched job categories for Problem Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Problem Manager jobs?

Cities near Miami, FL with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Miami, FL as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,749 per year, or $28.2 per hour.

Senior Service Desk Analyst, Support (51526)

Citrin Cooperman

Coral Gables, FL • On-site

Full-time

Re-posted 18 days ago

Citrin Cooperman rating

7.7

Company rating: 7.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 23 rated bookkeepers and accountants

Job description

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring a problem-solving mindset, fresh perspectives, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!

We are seeking a Senior Service Desk Analyst, Support, to join our Support team within the Information Technology department. This role is part of a high-performing, unified Service Desk organization focused on delivering reliable, high-quality support, as well as advancing service maturity. They’ll operate as the primary escalation point for complex incidents and service requests, as well as provide deeper technical expertise and drive resolution across systems, technologies, and teams. Success in this role requires strong problem-solving skills, cross-functional collaboration, and a proactive approach to continuous improvement.

Responsibilities are, but not limited to

  • Serve as the primary escalation point for incidents and service requests beyond Tier 1 capability, taking full ownership through resolution while ensuring SLA adherence.
  • Diagnose and resolve complex hardware, software, system, and connectivity issues across endpoints and enterprise environments.
  • Perform advanced troubleshooting across Windows/macOS, Microsoft 365, enterprise applications, and endpoint management platforms.
  • Investigate and resolve identity and access issues using Active Directory and Azure AD.
  • Analyze and troubleshoot network-related issues (VPN, Wi-Fi, DNS, latency, connectivity), coordinating with network teams (as needed).
  • Support software deployments, patching issues, and endpoint compliance remediation.
  • Collaborate with engineering and vendor teams to resolve cross-functional and high-impact issues.
  • Utilize scripting (e.g., PowerShell, Bash) for troubleshooting, task automation, and remediation where applicable.
  • Follow and reinforce ITSM processes (Incident, Request, Problem, Change Management), ensuring accurate ticket documentation and updates.
  • Maintain thorough troubleshooting documentation, resolution notes, and contribute to knowledge base articles (KBAs).
  • Identify recurring issues, support root cause analysis, and contribute to problem management efforts.
  • Recommend and support improvements in processes, tools, automation, and overall service delivery.
  • Maintain consistent on-site presence, working five (5) days per week in the Philadelphia office, in alignment with Service Desk coverage and operational requirements.

The ideal candidate must:

  • Have 3–5+ years of experience in IT support, service desk, or end-user support roles.
  • Possess strong technical troubleshooting skills across Windows/macOS, Microsoft 365, networking, and enterprise applications.
  • Have experience with identity and access management tools (e.g., Active Directory, Azure AD).
  • Be familiar with endpoint management tools.
  • Have experience working within ITSM platforms.
  • Possess strong analytical thinking and problem-solving abilities.
  • Have excellent communication skills with the ability to work across technical and non-technical teams.

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