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Problem Manager Jobs in Lithonia, GA (NOW HIRING)

IT Program Manager

Atlanta, GA · Hybrid

$165K - $175K/yr

Experience standing up or maturing IT service management practices (for example, incident, change, and problem management) using modern ITSM tools. * Agile certification such as CSM, PMI ACP, or SAFe.

Review incident trends and recurring issues to support problem management and continuous improvement efforts. * Maintain incident documentation, procedures, lessons learned, and reporting. * Promote ...

IT Manager - MES

Atlanta, GA · On-site

$91K - $112K/yr

Experience improving application reliability, service management, incident response, problem management, or knowledge management practices At Koch companies, we are entrepreneurs. This means we ...

Manage platform operations and reliability, including incident and problem management, rootcause analysis, change control, performance monitoring, and operational metrics. * Partner with Security ...

Manage platform operations and reliability, including incident and problem management, root-cause analysis, change control, performance monitoring, and operational metrics. * Partner with Security ...

... problem management Ability to work independently and troubleshoot issues in the application runtime environment. Excellent verbal and written skills. Technical Skills Required Experience in system ...

Sr. Network Engineer

Atlanta, GA

$100K - $137K/yr

Excellent problem management skills * Excellent written & verbal communication skills * Experience with rot cause trouble shooting in a complex and heterogeneous networked environment Additional ...

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

Sr. Network Engineer

Atlanta, GA

$100K - $137K/yr

Excellent problem management skills * Excellent written & verbal communication skills * Experience with rot cause trouble shooting in a complex and heterogeneous networked environment Additional ...

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

... problem management, integration, and network configuration. • Supports and administers firewall environments in line with IT security policy. • Updates job knowledge by participating in ...

Showing results 41-60

Problem Manager information

See Lithonia, GA salary details

$25.6K

$56.1K

$105.4K

How much do problem manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for problem manager in Lithonia, GA is $56,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $76,700.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Lithonia, GA look for?

The top searched job categories for Problem Manager jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Problem Manager jobs?

Cities near Lithonia, GA with the most Problem Manager job openings:

Infographic showing various Problem Manager job openings in Lithonia, GA as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $56,079 per year, or $27 per hour.

$165K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago


Job description

Description

* This position is contingent upon a future opening with Gunnison.


Salary: $165,000-$175,000


Work location: Hybrid, Atlanta, GA.

  • Lead delivery of a complex federal IT portfolio that includes multiple web and data applications, shared services, and ongoing modernization efforts in a Microsoft centric environment.
  • Serve as the primary interface to client leaders on program execution, priorities, risks, issues, staffing, and performance across several concurrent projects.
  • Manage integrated schedules, roadmaps, and reporting across teams using modern work management and collaboration tools such as Azure DevOps or similar platforms.
  • Oversee governance and lifecycle compliance, ensuring project artifacts, status, and decisions are documented in line with federal IT processes and stage gate reviews.
  • Coordinate closely with technical leads who are using Git based repositories (for example, GitHub or equivalent) and automated pipelines to plan releases and manage dependencies.
  • Lead regular status reviews, portfolio health reviews, and executive briefings, including clear escalation and mitigation plans for schedule, quality, or technical risks.
  • Support transition, surge, and continuity planning in a dynamic environment where priorities, volumes, and technologies evolve over time.
  • Ensure delivery aligns with federal security, privacy, and operational requirements, working with security and compliance leads to address findings and follow up actions.

Requirements

  • US Citizenship required
  • 10+ years of federal IT program management, portfolio management, or related leadership roles.
  • Experience managing multiple concurrent workstreams across application development, integration, operations and maintenance, and modernization initiatives.
  • Experience working with government customers, contract deliverables, performance metrics, executive reporting, and formal governance processes.
  • Experience managing teams using agile or iterative delivery approaches, Git-based collaboration, and coordinated release planning.
  • Demonstrated success managing schedules, risks, staffing, communications, and cross-functional technical teams in regulated environments.
  • PMP
  • ITIL Foundation (or equivalent IT service management certification) 
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field 

Desired Qualification:

  • Experience leading programs that use GitHub and/or Azure DevOps for work tracking, source control, and release coordination.
  • Experience managing teams that deliver through CI/CD pipelines with integrated testing and security checks, not just manual deployments.
  • Experience supporting cloud migration, application modernization, or data modernization efforts in Azure, AWS, or similar cloud platforms.
  • Experience with federal health, public health, or HHS/CDC-adjacent IT programs.
  • Experience standing up or maturing IT service management practices (for example, incident, change, and problem management) using modern ITSM tools.
  • Agile certification such as CSM, PMI ACP, or SAFe.
  • Cloud certifications that support large program oversight. 
  • Master's degree in a related field 

Clearance Requirement: Ability to obtain and maintain a Public Trust.



The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.
Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:

  • 3 weeks of Personal Leave your first year
  • 11 paid Holidays each year
  • 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible)
  • 401(k) company match at 50% up to 10% of your salary
  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • Public Transportation Subsidies
  • Certifications and Training Allowance - Up to $5,000/year!

Why Join Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
  • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
  • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
  • We hire for careers at Gunnison, not to fill a position.

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.