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Problem Manager Jobs in Hayward, CA (NOW HIRING)

Prosum

Manager of Helpdesk

San Mateo, CA · On-site

... problem management, request management, change management, knowledge * Expert level PC software and hardware troubleshooting skills * Strong skills in Microsoft product line including: Windows 7, ...

Round One Entertainment

Manager

Hayward, CA · On-site

$24 - $26.25/hr

Southland Mall (Hayward) Manager Location: 551 Southland Mall Dr. , Hayward, CA Department ... Able to readily identify the most common problem with components like controls and audio systems ...

Round One Entertainment Inc.

Be Seen First

Arcade Technician Manager

Hayward, CA · On-site

$25 - $27.25/hr

The Facility Manager is primarily responsible for the repair and operation of pinsetters, pin ... Able to readily identify the most common problem with components like controls and audio systems.

Ross Stores, Inc

IT Manager II

Dublin, CA

$134K - $229K/yr

The IT Manager II (Network & Telecom) is responsible for overseeing the operation, maintenance, and ... Problem Solving/Decision Quality Dealing with Ambiguity Customer Focus Negotiating/Influencing ...

Ross Stores

IT Manager II

Dublin, CA · On-site

$134K - $229K/yr

Process, Compliance & Change Management • Implement and maintain ITIL best practices in incident management, change management, and problem management. • Govern change processes to reduce risk ...

Ross

IT Manager II

Dublin, CA · On-site

$134K - $229K/yr

Process, Compliance & Change Management • Implement and maintain ITIL best practices in incident management, change management, and problem management. • Govern change processes to reduce risk ...

Ross Stores

IT Manager II

Dublin, CA · On-site

$134K - $229K/yr

Process, Compliance & Change Management • Implement and maintain ITIL best practices in incident management, change management, and problem management. • Govern change processes to reduce risk ...

Ross Stores

IT Manager II

Dublin, CA

$134K - $229K/yr

The IT Manager II (Network & Telecom) is responsible for overseeing the operation, maintenance, and ... Problem Solving/Decision Quality Dealing with Ambiguity Customer Focus Negotiating/Influencing ...

Jobtailor

Director of Service Operations

Palo Alto, CA · On-site

$180 - $240/hr

Own problem management with real teeth, so that recurring incidents get root-caused and closed rather than repeatedly restored. * Use ISO 20000 and ITIL as guidance rather than certification targets.

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Showing results 21-40

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Problem Manager information

See Hayward, CA salary details

$32.1K

$70.4K

$132.4K

How much do problem manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for problem manager in Hayward, CA is $70,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $96,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Hayward, CA look for?

The top searched job categories for Problem Manager jobs in Hayward, CA are:

What cities near Hayward, CA are hiring for Problem Manager jobs?

Cities near Hayward, CA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Hayward, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $70,423 per year, or $33.9 per hour.

Manager, IT Risk Operations

Wilson Sonsini Goodrich and Rosati

Palo Alto, CA • On-site

$147K - $198K/yr

Full-time

Re-posted 14 days ago

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
Essential Duties and Responsibilities:
This high-impact position in the Governance, Risk & Compliance function sits at the center of the firm's technology, security, and operational ecosystem. Managing a small team, you will work closely with senior leaders across IT, Security Engineering, General Counsel, and firm leadership to shape how risk is understood, measured, and managed.
The role can be 100% remote or hybrid-in person if located near a physical office.
Strengthen IT Governance & Controls
  • Lead the development of executive-level reporting on IT risk, compliance posture, and operational performance
  • Build and evolve KPI/KRI dashboards that provide real-time visibility into risk trends and control effectiveness
  • Translate complex IT and security data into meaningful insights for decision making
  • Ensure adherence to IT policies, standards, and leading frameworks (e.g., NIST, ISO 27001)
  • Own and evolve the firm's IT risk register and Risk & Control Self-Assessment (RCSA) program
  • Identify emerging and systemic risks across IT, security, privacy, and operational processes

Incident Governance & Investigations
  • Partner with General Counsel, Security, and IT to lead internal investigations

Own ITSM Governance & ServiceNow Analytics
  • Oversee governance and reporting across the IT Service Management (ITSM) ecosystem
  • Analyze incident, change, and problem management data to identify trends and improvement opportunities
  • Drive workflow optimization and automation within ServiceNow

Vendor Risk Management
  • Review and advise on vendor agreements
  • Enhance vendor risk processes, including risk tiering, assessments, and monitoring
  • Identify opportunities to streamline processes, enhance reporting, and improve governance
  • Introduce data-driven approaches to risk management and operational oversight
  • Perform related duties as assigned or directed by supervisor
  • Maintain compliance with all firm policies and procedures

Education and/or Work Experience Requirements:
  • Bachelor's degree preferred
  • Seven years of experience in IT risk, security compliance, technology audit, or IT governance preferred
  • Experience operating in complex, regulated environments (e.g., law firms, financial services, consulting) preferred
  • Proven ability to lead reporting, analytics, and governance initiatives
  • Familiarity with ServiceNow and ITSM reporting including understanding of incident, change, and problem management lifecycles
  • Experience with security and collaboration platforms such as Microsoft 365, Purview and email security tools
  • Working knowledge of frameworks such as the NIST Cybersecurity Framework, ISO/IEC 27001 and SOC 2
  • Strong understanding of control design, risk registers, RCSA programs, and audit response
  • Basic understanding of privacy regulations
  • CISA, CISSP, CRISC, CTPRM and/or ITIL preferred
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:
Palo Alto, New York, San Francisco: $163,200 - $220,800 per year.Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle: $147,050 - $198,950 per year.
The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.
Benefits information can be found here. Equal Opportunity Employer (EOE).

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