Problem Manager Jobs in Dyer, IN (NOW HIRING)

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Team Overview
The Global Infrastructure, Engineering & Operations (GIO) organization delivers the infrastructure, cloud, and operational technology services that support TransUnion's global business operations and technology transformation initiatives. The Vice President, Global Operations Management & AIOps will lead global technology operations, driving service reliability, operational excellence, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional operations. This role reports directly to the Senior Vice President, Global Infrastructure, Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability, performance, and scalability of critical technology services.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities

• Establishing and executing a modern global operations strategy that improves service reliability, enhances operational transparency, and accelerates the adoption of automation and intelligent operations capabilities.
• Lead and evolve the global operations model across enterprise infrastructure, cloud platforms, network services, and regional operations teams.
• Improve service availability and reliability through enhanced monitoring, restoration practices, operational accountability, and continuous improvement initiatives.
• Lead major incident and problem management programs, including executive communications, root cause analysis, corrective action governance, and post-incident review processes.
• Drive adoption of observability, event correlation, automation, and AIOps capabilities to improve issue detection, reduce operational noise, and accelerate service restoration.
• Partner with infrastructure, platform, engineering, cloud, and cybersecurity leaders to implement service-based operating models with clear ownership, service health metrics, runbooks, and operational standards.
• Collaborate with engineering and business stakeholders to ensure operational readiness for new services, technology deployments, and production changes.
• Develop executive reporting and operational dashboards that provide visibility into service health, incidents, availability, risk, and operational performance.
• Lead enterprise-wide initiatives focused on operational modernization, automation, reliability engineering, and continuous service improvement.
• Build, develop, and mentor a high-performing global operations leadership team focused on accountability, customer impact, transparency, and operational excellence

Required Knowledge and Experiences

• 15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, or enterprise operations functions within complex global organizations.
• Demonstrated experience managing 24x7 operational environments while driving continuous improvement in service reliability, availability, and operational performance.
• Proven success leading major incident management, problem management, operational governance, and service reliability programs across enterprise technology environments.
• Experience implementing operational transformation initiatives involving automation, observability, AI-enabled operations, or service management modernization.
• Strong leadership experience building and developing global teams while fostering accountability, collaboration, and operational excellence.

Required Technical Skills

• Deep knowledge of IT Operations Management (ITOM), Service Management (ITSM), incident management, problem management, and service reliability practices.
• Experience with observability, monitoring, telemetry, event management, and operational analytics platforms.
• Understanding of cloud operations, infrastructure operations, network operations, and hybrid technology environments.
• Experience implementing automation, orchestration, workflow management, and AI-assisted operational capabilities.
• Knowledge of operational governance, service health metrics, risk management, availability management, and production readiness frameworks.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience implementing AIOps strategies leveraging intelligent alerting, event correlation, predictive analytics, and automated remediation capabilities.
• Familiarity with Site Reliability Engineering (SRE) principles, reliability engineering practices, and modern service operations frameworks.
• Experience leading enterprise-scale operational transformation initiatives across cloud, infrastructure, and platform environments.
• Strong background in executive reporting, operational performance analytics, and technology service portfolio management.
• Experience driving automation programs that reduce manual effort, improve consistency, and increase operational efficiency.

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Benefits that support every part of your life:
At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.
For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.
For Your Protection: We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.
Pay Scale Information:
The U.S. base salary range for this position is $193,500.00 - $406,500.00 *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
VP, IT Support
Company:
TransUnion LLC