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Problem Manager Jobs in Cleveland, OH (NOW HIRING)

Service Global, Inc

Desktop Engineer

Cleveland, OH · On-site

Feed into Major Incident Management and Problem Management processes as required. * Liaise with colleagues at all levels within the organization. * Communicate with colleagues in a professional and ...

Cenveo

Account Manager

Cleveland, OH · On-site

This includes timely and accurate pricing, order entry and tracking, inventory management, problem resolution, handling customer inquiries, and providing world class customer service. The Account ...

Cenveo Worldwide Limited

Account Manager

Cleveland, OH · On-site

This includes timely and accurate pricing, order entry and tracking, inventory management, problem resolution, handling customer inquiries, and providing world class customer service. The Account ...

Dodd Camera Holdings

RENTAL MANAGER

Cleveland, OH · On-site

The ideal candidate must be good at problem solving, handling technical issues, multitasking and ... Manage day to day activities including management of rental staff * Maintenance of equipment ...

Dodd Camera Holdings Inc

RENTAL MANAGER

Cleveland, OH · On-site

The ideal candidate must be good at problem solving, handling technical issues, multitasking and ... Manage day to day activities including management of rental staff * Maintenance of equipment ...

Huntington

Site Reliability Engineer

Fairlawn, OH

$57K - $113K/yr

Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives. * Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

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Problem Manager information

See Cleveland, OH salary details

$27.1K

$59.5K

$111.8K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Cleveland, OH is $59,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Cleveland, OH look for?

The top searched job categories for Problem Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Problem Manager jobs?

Cities near Cleveland, OH with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,481 per year, or $28.6 per hour.

NOC Analyst Tier II

Acuative Corporation

Strongsville, OH • On-site

Full-time

Posted 24 days ago

Acuative rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

128th of 224 rated it services

Job description


Role Summary :

The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities.

Core Responsibilities :

  • Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering.
  • Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors.
  • Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions.
  • Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis.
  • Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures.
  • Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques.

Essential Skills and Knowledge :

  • Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies.
  • Security Acumen: Strong understanding of security components and concepts.
  • Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
  • IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
  • Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools.

Required Qualifications :

  • Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
  • Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
  • Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred.
  • Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).
  • Certifications (Desired): ITIL v4 Foundation certification is highly desirable.

Equal Opportunity Statement :

  • At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.



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