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Problem Manager Jobs in Ballwin, MO (NOW HIRING)

Neshent Technologies

Mainframe Support Engineer

Lovejoy, IL

$48.25 - $62.25/hr

Experience handling L2/L3 production support, incident management, and problem resolution. * Strong knowledge of batch scheduling, monitoring, and job abend analysis. * Experience with DB2 queries ...

New

Neshent Technologies

Mainframe Support Engineer

Madison, IL · On-site

$46.75 - $60/hr

Experience handling L2/L3 production support, incident management, and problem resolution. * Strong knowledge of batch scheduling, monitoring, and job abend analysis. * Experience with DB2 queries ...

New

Neshent Technologies

Mainframe Support Engineer

Brooklyn, IL

$47.75 - $61.50/hr

Experience handling L2/L3 production support, incident management, and problem resolution. * Strong knowledge of batch scheduling, monitoring, and job abend analysis. * Experience with DB2 queries ...

New

Right Talent Right Now

Network Analyst

Overland, MO · On-site

... management, problem management and change management processes Demonstrated influencing and negotiating skills Demonstrated team player Positive attitude Additional Information All your information ...

PB consulting

SAP S/4HANA EAM & EPPM Consultant

Venice, IL · On-site

$60.25 - $82.25/hr

Experience providing L2/L3 AMS support, incident management, problem management, change management, and release management. * Strong understanding of SLA/KPI management, RCA, and continuous ...

New

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis * On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and ...

New

Zelis

Service Reliability Specialist

Saint Louis, MO

Review incident trends and recurring issues to support problem management and continuous improvement efforts. * Maintain incident documentation, procedures, lessons learned, and reporting. * Promote ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Ballwin, MO

Problem Manager information

See Ballwin, MO salary details

$27.2K

$59.6K

$112.2K

How much do problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for problem manager in Ballwin, MO is $59,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Ballwin, MO look for? The top searched job categories for Problem Manager jobs in Ballwin, MO are:
What cities near Ballwin, MO are hiring for Problem Manager jobs? Cities near Ballwin, MO with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ballwin, MO as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $59,645 per year, or $28.7 per hour.

Mainframe Support Engineer

Neshent Technologies

Lovejoy, IL

$48.25 - $62.25/hr

Full-time

Posted 2 days ago

New

Job description

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch processing, and production support operations. This role involves incident management, troubleshooting, batch monitoring, data analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Primary Responsibilities
  • Provide L2/L3 production support for mainframe applications and services.
  • Investigate, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform incident triage, root cause analysis, and implement timely resolutions.
  • Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
  • Execute operational runbooks and standard operating procedures (SOPs).
  • Perform DB2 data analysis, reporting, and troubleshooting.
  • Collaborate with business users and technical teams to resolve production issues.
  • Maintain operational documentation, knowledge base articles, and support procedures.
  • Participate in incident communication, status updates, and post-incident reviews.
  • Support workforce management, time reporting, and overtime equalization processes where applicable.
  • Identify opportunities to improve operational efficiency and system reliability.
Required Skills & Qualifications
  • 5+ years of experience in Mainframe Production Support.
  • Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
  • Experience handling L2/L3 production support, incident management, and problem resolution.
  • Strong knowledge of batch scheduling, monitoring, and job abend analysis.
  • Experience with DB2 queries, data analysis, and report generation.
  • Understanding of production support processes, SLA management, and operational procedures.
  • Exposure to C# and VB.NET applications is desirable.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills with the ability to work effectively with business and technical stakeholders.
  • Ability to work independently in a fast-paced production support environment.
Preferred Qualifications
  • Experience supporting workforce management or time reporting applications.
  • Knowledge of ITIL-based Incident and Problem Management processes.
  • Experience with production monitoring and operational support tools.
  • Ability to support after-hours or on-call production activities when required.

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