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Problem Manager Jobs in Alpharetta, GA (NOW HIRING)

Computacenter

Service Delivery Manager

Norcross, GA · On-site

Own Problem Management outcomes, including root cause analysis and corrective and preventive actions. * Act as the primary point of contact for service-related matters, ensuring clear communication ...

RaceTrac

Senior Incident Manager

Atlanta, GA · On-site

Track corrective and preventive actions through to completion, partnering with Problem Management and Engineering teams. * Identify recurring incident patterns and drive structural remediation to ...

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to ... They should have a good understanding of ITIL Incident and Problem Management processes, excellent ...

Cognizant

Java Technical Project Manager

Atlanta, GA · On-site

$150 - $200/hr

Drive incident and problem management processes, ensuring timely resolution, escalation management, and effective communication. * Lead, mentor, and develop high-performing delivery and engineering ...

New

RaceTrac

IT Support Manager

Atlanta, GA · On-site

Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews. * Identify, initiate, schedule, and conduct incident ...

KNAPP

Software Support Engineer

Kennesaw, GA · On-site

The Engineer follows KNAPP's Incident Management process, ensures clear communication and documentation throughout the incident lifecycle, and triggers the Problem Management process when recurring ...

Knapp Inc

Software Support Engineer

Kennesaw, GA · On-site

$80 - $100/hr

The Engineer follows KNAPP's Incident Management process, ensures clear communication and documentation throughout the incident lifecycle, and triggers the Problem Management process when recurring ...

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

Ensure SLA compliance for incidents, service requests, and problem management. Drive continual service improvement initiatives. Monitor operational KPIs and service performance. Manage IT asset ...

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Problem Manager information

See Alpharetta, GA salary details

$27.3K

$60K

$112.8K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Alpharetta, GA is $59,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $82,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Alpharetta, GA?

For Problem Manager jobs in Alpharetta, GA, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Alpharetta, GA look for?

The top searched job categories for Problem Manager jobs in Alpharetta, GA are:

What cities near Alpharetta, GA are hiring for Problem Manager jobs?

Cities near Alpharetta, GA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Alpharetta, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $59,969 per year, or $28.8 per hour.

Service Delivery Manager

Computacenter

Norcross, GA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Computacenter rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

118th of 226 rated it services

Job description

This is an internal position.
About the role
The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service levels and business expectations while acting as the primary escalation and coordination point between IT delivery teams and internal business stakeholders. The role ensures services meet agreed business outcomes through effective governance, service performance management, incident and problem leadership, change and risk management, stakeholder engagement, and continual improvement.
What you'll be doing
  • Establish and maintain service reviews
  • Ensure service documentation is complete and up to date
  • To own the service performance narrative, explaining what happened, why it mattered and what we're doing next.
  • Drive proactive service stability and performance improvements using data and analytics.
  • Ensure effective stakeholder communication and escalation control.
  • Own Problem Management outcomes, including root cause analysis and corrective and preventive actions.
  • Act as the primary point of contact for service-related matters, ensuring clear communication, managing expectations, and fostering collaboration.
  • Proactively engage stakeholders through regular service reviews, transparent reporting, and continuous improvement initiatives to deliver operational excellence and customer satisfaction.
  • Partner with Change, Release and Transition to reduce service risk
  • Identify opportunities to improve service quality, resilience, and efficiency.
  • Own and track service improvement plans, ensuring benefits are realised.
  • Use data and insight to drive proactive improvement and risk reduction.
  • Support automation, standardisation, and service maturity initiatives.
  • Support vendor governance and performance reviews to ensure service outcomes are achieved including reviewing service levels, KPI's and support models

What you have
  • Deep understanding of ITIL and IT service management frameworks.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills for working with internal and external stakeholders.
  • Experience with service management tools and reporting methods.
  • Ability to drive change and continuous improvement
  • Proven experience in an IT Service Delivery Manager or similar role.
  • Experience operating in an ITIL-aligned service management environment.
  • Experience managing service reviews
  • ITIL 4 Foundation or higher.
  • Experience in internal enterprise IT environments.
  • Experience supporting service transitions and change initiatives.

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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