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Problem Manager Jobs in Alpharetta, GA (NOW HIRING)

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to ... They should have a good understanding of ITIL Incident and Problem Management processes, excellent ...

RaceTrac

IT Support Manager

Atlanta, GA

Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews. * Identify, initiate, schedule, and conduct incident ...

Tanisha Systems

PostgreSQL DBA (Fulltime)

Atlanta, GA · On-site

$48 - $60/hr

Hands‐on ownership of Sev‐1 / Sev‐2 incidents, problem management, RCA creation, and CAP execution. Solid understanding of ITIL processes (Incident, Problem, Change, Request Management)

nLeague

Service Desk Staff Support Lead

Atlanta, GA · On-site

Experience with incident, request, and problem management processes Education & Experience * Minimum of 3-5 years of experience in Service Desk operations, IT support administration, knowledge ...

KNAPP

Manager Service Implementation

Kennesaw, GA · On-site

Develop and maintain all processes and procedures for Residential/LOE Services, including communication plans, escalation workflows, and Incident & Problem Management integration with the KNAPP ...

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong Data ...

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Problem Manager information

See Alpharetta, GA salary details

$27.3K

$60K

$112.8K

How much do problem manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for problem manager in Alpharetta, GA is $59,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $82,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Alpharetta, GA look for?

The top searched job categories for Problem Manager jobs in Alpharetta, GA are:

What cities near Alpharetta, GA are hiring for Problem Manager jobs?

Cities near Alpharetta, GA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Alpharetta, GA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,969 per year, or $28.8 per hour.

IT Change Manager

Motion Recruitment Partners, LLC

Suwanee, GA • On-site

Other

Posted 6 days ago

Job description

IT Change Manager - Contract - Onsite - Suwanee, GA
Contract Duration: 12 Months
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Position Overview
We are seeking an experienced IT Change Manager to lead and govern enterprise IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are effectively evaluated, approved, communicated, scheduled, and implemented.
The IT Change Manager will facilitate Change Advisory Board (CAB) meetings and Change Management reviews while ensuring adherence to established governance standards and ITIL best practices.
This position works closely with IT leadership, project managers, technical teams, business stakeholders, and vendors and will also support organizational change initiatives associated with major technology implementations.
Key Responsibilities
  • Lead and continuously improve the enterprise IT Change Management process in alignment with ITIL best practices.
  • Facilitate weekly Change Advisory Board (CAB) meetings, Emergency CAB (eCAB) meetings, and Change Management reviews.
  • Review proposed technology changes for completeness, risk, business impact, resource requirements, testing, rollback plans, and operational readiness.
  • Ensure changes are properly documented, approved, scheduled, communicated, and implemented according to established governance processes.
  • Maintain the enterprise change calendar and coordinate implementation schedules across multiple IT teams.
  • Monitor and report on change success rates, failed changes, unauthorized changes, change-related incidents, and other key performance indicators.
  • Conduct post-implementation reviews and identify opportunities for continuous process improvement.
  • Partner with IT leaders, business stakeholders, and project teams to assess organizational impacts associated with technology changes.
  • Develop and support communication, stakeholder engagement, training, and adoption strategies for major technology initiatives.
  • Collaborate with the Project Management Office (PMO) to incorporate Change Management requirements into project planning and execution.
  • Coordinate implementation activities across infrastructure, applications, cybersecurity, networking, and support teams.
  • Maintain accurate Change Management documentation and support audit and compliance requirements.
  • Utilize ServiceNow or comparable ITSM platforms to manage change records, workflows, approvals, reporting, and metrics.
  • Identify opportunities to automate and streamline Change Management processes.

Required Qualifications
  • Bachelor's degree in Information Technology, Information Systems, Business Administration, Project Management, or a related discipline; equivalent education and relevant professional experience may be considered.
  • 5+ years of experience in IT Service Management, IT Operations, IT Project Management, or IT Change Management.
  • Demonstrated experience facilitating CAB meetings and managing enterprise-level IT change processes.
  • Experience implementing or supporting ITIL-based Change Management frameworks.
  • Hands-on experience with ServiceNow or a comparable IT Service Management (ITSM) platform.
  • Experience working across technical and business teams in a complex enterprise environment.
  • ITIL Foundation Certification required.
  • Strong understanding of ITIL processes, particularly Change Management, Incident Management, Problem Management, and Service Transition.
  • Strong facilitation, stakeholder management, analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to assess both business and technical risks associated with proposed technology changes.
  • Ability to influence without direct authority and build consensus across diverse stakeholder groups.

Preferred Qualifications
  • PMP certification preferred.
  • Prosci, CCMP, or other Change Management certification preferred.
  • Previous experience working within a Project Management Office (PMO).
  • IT Business Analyst experience is a plus.
  • Experience supporting large-scale technology implementations or digital transformation initiatives.
  • Knowledge of organizational change management methodologies and adoption strategies.
  • Experience with operational readiness, service transition, and IT governance frameworks.
  • Familiarity with infrastructure, cybersecurity, cloud technologies, enterprise applications, networking, and IT operations.
  • Experience within a large public-sector, education, or similarly complex enterprise environment is a plus.

Key Competencies
  • IT Change Management & Governance
  • Change Advisory Board (CAB) Leadership
  • ITIL / IT Service Management
  • Risk Management
  • Organizational Change Management
  • Stakeholder Management
  • Service Transition & Operational Readiness
  • Process Improvement
  • Project & PMO Collaboration
  • Executive Communication & Reporting

This is a 12-month contract opportunity requiring on-site work in Suwanee, Georgia. The ideal candidate will combine strong IT Change Management governance experience with the communication and leadership skills necessary to coordinate complex technology changes across multiple technical and business teams.

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