Problem Manager Jobs in Ajax, ON (NOW HIRING)

What is the opportunity?
Director, Assessment Execution will lead a team responsible for executing enterprise-wide control assessments across application, infrastructure and cloud technology platforms. This includes Application Control Assessments, Infrastructure Control Assessments, and Cloud Scorecard assessments.
This leadership role will drive operational excellence, quality, consistency and timely delivery across the assessment portfolio. You will oversee assessment execution, maintain assessment standards, enhance tools and processes, and provide clear reporting to senior stakeholders on performance, quality, risk and emerging issues. The role requires strong execution discipline and stakeholder management.

What will you do?

• Lead and manage a team of assessment execution professionals, providing direction on assessment methodology, quality standards, prioritization and performance expectations

• Oversee the execution of Application Control Assessments, Infrastructure Control Assessments and Cloud Scorecard assessments across the enterprise, ensuring timely completion of assessment outputs while maintaining service-level and quality expectations

• Manage capacity planning, resource allocation, staffing and contractor relationships to ensure optimal resource utilization

• Establish, maintain, and refresh assessment standards, procedures, documentation and process guidance to support consistent execution and alignment with risk management frameworks

• Lead continuous improvement initiatives to strengthen assessment processes, improve quality, reduce operational friction, and enhance stakeholder experience, including partnering with technology teams to prioritize tool enhancements, resolve defects, and optimize assessment workflows

• Coordinate timely, accurate responses to internal audit, control testing, regulatory, GRM and other stakeholder inquiries. Drive remediation of open issues and findings by coordinating action plans, tracking progress, gathering supporting evidence and preparing closure narratives

• Oversee regular governance and executive-level reporting that provides clear insight into assessment execution performance and key areas requiring management attention

• Maintain high-quality assessment outputs and delivery standards across all assessment programs, ensuring consistency in execution and documentation

What do you need to succeed?

Must-have:

• Proven people leadership experience, with the ability to build, motivate, coach and manage a high-performing team in a complex enterprise environment.

• Strong problem solving and execution skills, with the ability to bring structure to ambiguous issues, resolve delivery challenges and drive outcomes across multiple priorities.

• Excellent communication and stakeholder management skills, including the ability to engage senior stakeholders, explain complex issues clearly, and influence decisions across technology, risk and business teams.

• Experience leading operational delivery, governance processes and assessment execution.

• Strong ability to manage quality, consistency, timelines, capacity and performance across a portfolio of recurring deliverables.

• Strong knowledge of technology, risk and control assessments, cybersecurity, IT governance, audit, regulatory and compliance processes.

• Demonstrated ability to drive process improvement, including improving workflows, reporting, tools, automation or operating models.

Nice-to-have:

• Experience with Application Control Assessments, Infrastructure Control Assessments and Cloud Scorecard assessments.

• Background in financial services.

• Experience deploying automation, analytics, workflows tools or AI enabled capabilities to improve quality consistency or efficiency.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

#LI-POST

Job Skills

Business Continuity and Disaster Recovery (BCDR), Cyber Security Management, Firewall Management, Information Security Auditing, Information Security Operation Center (ISOC), IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-07-132026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME