Multi-Store Supervisor
Alcoa, TN · On-site
This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and ...
Multi-Store Supervisor
Alcoa, TN · On-site
This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and ...
Multi-Store Supervisor
Maryville, TN · On-site
This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and ...
Multi-Store Supervisor
Maryville, TN · On-site
This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
... problem management escalation and resolution for all workspace related products. • Serve as an escalation point for product related questions from technology staff. • Manage files and ...
... problem management escalation and resolution for all workspace related products. • Serve as an escalation point for product related questions from technology staff. • Manage files and ...
Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff. * Manage files and ...
Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff. * Manage files and ...
Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff. * Manage files and ...
Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff. * Manage files and ...
Data Center Facilities Development Manager
Nashville, TN · On-site
$116K/yr
Risk and Problem Management: -Evaluates the risk profiles associated with timely project delivery. -Identifies gaps in risk identification and mitigation and recommends standard corrective actions ...
Data Center Facilities Development Manager
Nashville, TN · On-site
$116K/yr
Risk and Problem Management: -Evaluates the risk profiles associated with timely project delivery. -Identifies gaps in risk identification and mitigation and recommends standard corrective actions ...
Experienced in requirements gathering (from customer team), workflow from old tools to new in: * o Problem Management * o Incident Management * o Event Management * o Change Management (FIRST ...
Experienced in requirements gathering (from customer team), workflow from old tools to new in: * o Problem Management * o Incident Management * o Event Management * o Change Management (FIRST ...
Experience with Incident, Problem, and Service Management processes * Ability to coordinate with infrastructure, application, security, and support teams for issue resolution * Strong communication ...
Quick apply
Experience with Incident, Problem, and Service Management processes * Ability to coordinate with infrastructure, application, security, and support teams for issue resolution * Strong communication ...
... Problem Management Process Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often ...
... Problem Management Process Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often ...
ServiceNow Developer
Brentwood, TN · On-site
$51 - $70.25/hr
... Management, Problem management and Configuration Management. This individual will guide the integration and organizational adoption of ITIL best practices, standards, policies, and controls.
Quick apply
ServiceNow Developer
Brentwood, TN · On-site
$51 - $70.25/hr
... Management, Problem management and Configuration Management. This individual will guide the integration and organizational adoption of ITIL best practices, standards, policies, and controls.
DevOps Lead
Brentwood, TN · On-site
$120K - $140K/yr
Implement observability, SLI/SLO/SLA dashboards, production incident response, RCA, and problem management. * Integrate DevSecOps controls including security scanning, vulnerability management, Key ...
DevOps Lead
Brentwood, TN · On-site
$120K - $140K/yr
Implement observability, SLI/SLO/SLA dashboards, production incident response, RCA, and problem management. * Integrate DevSecOps controls including security scanning, vulnerability management, Key ...
Incident Management Module, Problem Management Module, and Change Management Module Experience developing and documenting processes, procedures, and policies for tool usage and integration Knowledge ...
Incident Management Module, Problem Management Module, and Change Management Module Experience developing and documenting processes, procedures, and policies for tool usage and integration Knowledge ...
Strong analytical, problem-solving, and decision-making skills. * Ability to work both independently and as part of a team. * Demonstrated skills in problem management and root cause analysis.
Strong analytical, problem-solving, and decision-making skills. * Ability to work both independently and as part of a team. * Demonstrated skills in problem management and root cause analysis.
Drive operational excellence - Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions * Ensure secure and compliant systems - Deliver ...
Drive operational excellence - Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions * Ensure secure and compliant systems - Deliver ...
Drive operational excellence - Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions * Ensure secure and compliant systems - Deliver ...
Drive operational excellence - Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions * Ensure secure and compliant systems - Deliver ...
Strong analytical, problem-solving, and decision-making skills. * Ability to work both independently and as part of a team. * Demonstrated skills in problem management and root cause analysis.
Strong analytical, problem-solving, and decision-making skills. * Ability to work both independently and as part of a team. * Demonstrated skills in problem management and root cause analysis.
BI/DW Administrator
Chattanooga, TN · On-site
Participate in problem management and come up with trend analysis on recurring incidents * Strong communication and organizational skills. * Ability to multi-task, prioritize and execute on assigned ...
BI/DW Administrator
Chattanooga, TN · On-site
Participate in problem management and come up with trend analysis on recurring incidents * Strong communication and organizational skills. * Ability to multi-task, prioritize and execute on assigned ...
Problem Manager information
See Tennessee salary details
$31.1K is the 25th percentile. Wages below this are outliers.
$25.4K - $32.6K
32% of jobs
$32.6K - $39.9K
2% of jobs
$39.9K - $47.1K
11% of jobs
The median wage is $49K / yr.
$47.1K - $54.3K
22% of jobs
$54.3K - $61.5K
5% of jobs
$67.4K is the 75th percentile. Wages above this are outliers.
$61.5K - $68.7K
4% of jobs
$68.7K - $76K
4% of jobs
$76K - $83.2K
5% of jobs
$83.2K - $90.4K
6% of jobs
$90.4K - $97.6K
6% of jobs
$97.6K - $104.8K
2% of jobs
$25.4K
$55.8K
$104.8K
How much do problem manager jobs pay per year?
As of Aug 3, 2026, the average yearly pay for problem manager in Tennessee is $55,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What are popular job titles related to Problem Manager jobs in Tennessee? For Problem Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Tennessee look for? The top searched job categories for Problem Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Problem Manager jobs? Cities in Tennessee with the most Problem Manager job openings:
Full-time
Posted 12 days ago
Jackson Hewitt rating
4.8
Based on 119 frontline employees who took The Breakroom Quiz
149th of 150 rated financial services
Job description
Replies within 24 hours
Benefits:
In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.
Under general supervision and in accordance with established company policies and procedures, the Multi Store Supervisor participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
Skills you'll bring for success:
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.
Benefits:
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.
Under general supervision and in accordance with established company policies and procedures, the Multi Store Supervisor participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
- Leads recruiting efforts of seasonal employees for assigned area. Manages leads from JHNet and other sources.
- Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
- Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
- Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
- Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.
Skills you'll bring for success:
- High School Diploma/GED or equivalent related business experience
- Course of study in management or in tax preparation and/or accounting preferred
- Previous management or supervisory experience preferred
- Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
- Previous tax preparation experience a plus
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.
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