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Problem Management Jobs in Texas (NOW HIRING)

Talos Energy

IT Service Desk Manager

Houston, TX

Coordinate problem management activities by identifying repeat incidents, driving root-cause analysis with resolver teams, and tracking corrective actions that reduce recurring disruption. * Maintain ...

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Problem Management information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for problem management in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What are popular job titles related to Problem Management jobs in Texas? For Problem Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Texas look for? The top searched job categories for Problem Management jobs in Texas are:
What cities in Texas are hiring for Problem Management jobs? Cities in Texas with the most Problem Management job openings:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Texas as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,227 per year, or $27.5 per hour.
ITSM Problem Manager

ITSM Problem Manager

Capgemini Government Solutions LLC

San Antonio, TX • Hybrid

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Capgemini Government Solutions (CGS) LLC is seeking an ITSM Problem Manager to lead enterprise problem management and eliminate recurring incidents through root cause analysis and continuous improvement. This role partners across ITSM and Cybersecurity to improve service reliability, reduce risk, and deliver actionable insights to leadership. Job Responsibilities: As an ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle (identification, RCA, remediation, closure) aligned with ITIL Lead Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) for high-severity and recurring incidents Establish and maintain problem management governance, standards, and processes Partner with Incident, Change, and Service Owners to reduce repeat issues and improve MTTR Analyze trends using ITSM tools and operational data to identify systemic risks and improvements Drive cross-functional remediation with engineering, cybersecurity, and vendors Deliver executive reporting on service health, risk, and problem trends Support audit and compliance through clear, traceable documentation Required Qualifications: U.S.

Citizenship required; ability to obtain/maintain a Public Trust clearance Bachelor’s degree (or equivalent experience) 6+ years in IT operations, service management, or cybersecurity 2+ years in Problem Management or similar ITSM role Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration) Experience with ServiceNow or similar ITSM tools Proven ability to lead RCA/PIRs across technical and non-technical teams Strong analytical, documentation, and executive communication skills Hybrid role based in San Antonio, TX (onsite several days/week). Preferred Qualifications: ITIL 4 certification Experience in regulated or high-availability environments (e.g., government, healthcare, financial services) About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.

At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $90k- $110k. This role may be eligible for other compensation including variable compensation, bonus, or commission.

Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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