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Problem Management Jobs in Texas (NOW HIRING)

White Lodging Services Corp

Phone Supervisor

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make recommendations to manager in accordance with progressive discipline policy. • Train ... Problem Solving • Motivation/Initiative • Cooperation/Teamwork SKILLS • Must pass ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

... • Problem management / Desing and development of automation related use cases • Write and execute SQL queries for data validation and reporting. • Coordinate with application teams ...

1 point system

DNS Engineer

Plano, TX · On-site

Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

Marriott International

Rooms Controller

Houston, TX · On-site

Job Title Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration ...

The GEO Group

LIEUTENTANT

Brackettville, TX · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the ...

Caterpillar

Facility Procurement Manager

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Problem Management Process - MFG: Knowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful ...

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Problem Management * Own the Problem Management process, driving root-cause analysis and permanent elimination of recurring issues. * Coordinate cross-team problem investigations and maintain the ...

New

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Problem Management * Own the Problem Management process, driving root-cause analysis and permanent elimination of recurring issues. * Coordinate cross-team problem investigations and maintain the ...

New

Jobtailor

Network Security Engineer II

San Antonio, TX · On-site

$85 - $125/hr

Lead tasks relating to system architecture enhancements, problem management, fleet * Lead Workload/Workforce Management and Optimization related tasks * Provide technical expertise underpinning ...

New

DXP Enterprises, Inc.

IT Manager - ITSM

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This individual owns the ITSM platform and the end-to-end lifecycle of the core service management processes - Incident, Problem, Change, Request, Knowledge, Service Level, and Configuration ...

New

CGI Inc.

Business Analyst (with Power BI)

Dallas, TX · On-site

  • Retirement

  • PTO

CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Texas

Problem Management information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for problem management in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Texas look for?

The top searched job categories for Problem Management jobs in Texas are:

What cities in Texas are hiring for Problem Management jobs?

Cities in Texas with the most Problem Management job openings:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Texas as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,227 per year, or $27.5 per hour.

Sr Endur Developer

Engineers and Constructors International Inc

Houston, TX • On-site

$52 - $68.75/hr

Contractor

Re-posted 21 days ago

Job description

Join the ECI Group's Professional Technical Services Network as an Contract Software Engineer | Endur. This is a Houston based contract role with an anticipated 7-month duration. Note: You must be a US Citizen or Permanent US Resident to qualify for this position.
About the Role
This is a replacement role (backfill) supporting Shell's Trading & Supply IT organization within the Crude North America portfolio. The resource will join an Agile Product Delivery Team focused on Endur and Oil Data Warehouse (ODW) systems. The role is a mix of hands-on development + production support, with ownership across defect resolution, enhancements, and technical delivery.
Key Responsibilities
  • Develop, enhance, and maintain Endur-based applications
  • Support production issues, triaging, and resolution (L2/L3 support)
  • Deliver defect fixes, enhancements, and small projects
  • Create technical designs, estimates, and documentation
  • Work within Agile delivery teams (sprints, backlog prioritization)
  • Support Change & Problem Management via ServiceNow
  • Troubleshoot and resolve Endur + ODW-related issues end-to-end
  • Partner with business stakeholders and IT teams across Trading & Supply
Must-Have Skills (Non-Negotiable)
  • Endur (Openlink) - strong hands-on development experience
  • Java (core development)
  • PL/SQL / Oracle SQL (advanced level)
  • Experience supporting Endur in production environments
  • Experience with incident/problem management + code triaging
  • Strong requirements analysis and technical design skills
Nice to Have
  • Experience with Oil Data Warehouse (ODW)
  • Exposure to .NET
  • Prior experience in energy trading / commodities (Crude, T&S)
  • Familiarity with ServiceNow workflows

Ideal Candidate Profile
  • 7-12+ years overall experience
  • Proven ability to own technical delivery end-to-end
  • Comfortable in fast-paced trading environments
  • Strong communicator who can work across business + IT stakeholders
Please Note: The ECI Group uses AI-assisted tools in the early stages of application review, with all decisions guided by human oversight and fully compliant with General Data Protection Regulation (GDPR) and ECI Group's applicable data protection policies and Privacy Notice.

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