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Problem Management Jobs in Texas (NOW HIRING)

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

1 point system

DNS Engineer

Plano, TX · On-site

Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...

Ghr

Production Services Specialist II

Plano, TX

$15.75 - $21.50/hr

Leads incident and problem management processes, including stakeholder communication, root cause analysis, and post-mortem documentation, while driving corrective and preventive actions. Oversees ...

Bank of America

Production Services Specialist II

Plano, TX · On-site

$15.75 - $21.50/hr

Leads incident and problem management processes, including stakeholder communication, root cause analysis, and post-mortem documentation, while driving corrective and preventive actions. Oversees ...

Samprasoft

Business Analyst

Dallas, TX · On-site

ITIL Process Management: Apply ITIL best practices to improve IT service management processes, such as incident management, change management, and problem management. Work to enhance the efficiency ...

Sarian Solutions

Java/J2EE Developer

Plano, TX

$48.75 - $63.25/hr

Plano, TX & Irving, TX Duration: Full-Time * Incident Management, Problem Management, Experience with Remedy / Service now / Maximo (Any equivalent tool). * Java/J2EE, OOPS, Servlets, JSP, JavaScript

1 point system

DNS Engineer

Irving, TX · On-site

Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...

Apple

Senior Incident Manager

Austin, TX

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

Apple

Senior Incident Manager

Austin, TX

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

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Showing results 1-20

All JobsProblem Management JobsProblem Management Jobs in Texas

Problem Management information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem management jobs pay per year?

As of Jul 3, 2026, the average yearly pay for problem management in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Texas? For Problem Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Texas look for? The top searched job categories for Problem Management jobs in Texas are:
What cities in Texas are hiring for Problem Management jobs? Cities in Texas with the most Problem Management job openings:
Problem Management jobs near you
Manager - Service Management (Change Management Leader)

Manager - Service Management (Change Management Leader)

Citizens

Plano, TX • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Description

Manager, Service Management, Enterprise Change Management

Department
Enterprise Resilience

Reports To
Head of Enterprise Resilience

Locations: This role will require a 4-day hybrid work schedule in one of our primary organizational hubs including: Johnston, RI - Pittsburgh, PA - Phoenix, AZ - Westwood or Medford, MA - Charlotte, NC - Plano, TX - Iselin, NJ 

Position Summary
The Manager, Service Management, Enterprise Change Management provides leadership and accountability for enterprise wide Change Management across technology and application platforms. This role leads a team of Service Management Specialists, governs and matures Change Management processes, and ensures changes are executed in a controlled, compliant, and efficient manner within a highly regulated financial services environment. The role maintains a strong focus on Change Management leadership and execution rather than ownership of broader operational resilience programs.

Key Responsibilities

Change Governance and Process Leadership
Own and continuously improve the enterprise Change Management process aligned to ITIL principles and organizational objectives
Define, maintain, and enforce Change Management policies, standards, procedures, and governance models
Lead and develop a team of Change Management professionals to ensure consistent execution, quality, and compliance
Drive maturity of Change Management practices to support enterprise scale, regulatory expectations, and transformation initiatives

ServiceNow Change Management Administration
Own and enhance the ServiceNow Change Management module including workflows, approvals, automation, and integrations
Partner with ServiceNow platform teams to optimize configuration, reporting, dashboards, and automation
Ensure ServiceNow is consistently used as the system of record for all change activity and approvals

Risk and Impact Assessment
Assess proposed changes for technical risk, business impact, operational readiness, and production stability
Challenge change submissions to ensure alignment with risk tolerance, regulatory requirements, and service reliability expectations
Ensure cybersecurity, regulatory, and audit controls are embedded throughout the change lifecycle

Change Advisory Board Leadership
Chair and facilitate recurring Change Advisory Board meetings
Ensure accurate documentation of decisions, approvals, actions, and follow ups
Prioritize and sequence changes based on risk, business priority, and operational constraints

Execution Oversight and Communication
Oversee execution of scheduled changes to ensure implementation plans, backout strategies, and validation steps are defined and followed
Maintain and communicate enterprise change calendars to increase transparency and minimize conflicts
Communicate change impacts, risks, and schedules to technology and business stakeholders

Post Implementation Review and Continuous Improvement
Lead post implementation reviews and root cause analysis for failed or high impact changes
Analyze metrics, KPIs, and trends to reduce change related incidents and improve outcomes
Promote a culture of continuous improvement, accountability, and operational excellence

Compliance and Audit Coordination
Ensure Change Management practices meet internal policy, regulatory, and audit requirements for financial institutions
Prepare documentation, reporting, and evidence for internal and external audits
Maintain complete and accurate records of approvals, decisions, and controls

Stakeholder Engagement and Training
Build strong partnerships with technology teams, business leaders, and risk and audit partners
Provide training, coaching, and guidance on Change Management processes and ServiceNow usage
Act as a trusted advisor on change related risk, governance, and best practices

Required Qualifications

Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field

Experience
Five to seven plus years of experience in IT Change Management within a large scale enterprise environment
Demonstrated experience implementing, governing, and maturing ITIL based processes
Hands on experience with ServiceNow ITSM with direct ownership of the Change Management module

Certifications
ITIL Foundation required, Intermediate or Expert preferred
ServiceNow System Administrator or Implementation Specialist strongly preferred

Technical Skills
Strong proficiency with ServiceNow Change workflows, approvals, automation, and reporting
Working knowledge of CMDB, Incident Management, Problem Management, and Release Management

Professional Skills
Strong communication, presentation, and documentation skills
Proven leadership, influence, and consensus building capabilities
Advanced analytical, risk assessment, and problem solving skills

Desired Competencies
Strategic thinker able to align Change Management to enterprise stability and transformation goals
Experience with Lean, Six Sigma, or other process improvement methodologies
Strong relationship building, negotiation, and conflict resolution skills
Ability to operate effectively in fast paced, highly regulated environments
Customer focused mindset with a commitment to delivering reliable, high quality IT services

Pay Transparency
The salary range for this position is $150,000 to $190,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on factors including work location, skills, and experience.

Benefits
Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

Equal Opportunity Statement
Citizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.

Benefits
We offer competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

#LI-Citizens1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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