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Problem Management Jobs in Texas (NOW HIRING)

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

Coordinate problem management activities by identifying repeat incidents, driving root-cause analysis with resolver teams, and tracking corrective actions that reduce recurring disruption. * Maintain ...

Cotality

Senior IT Service Delivery

Dallas, TX · On-site

Resilience & Problem Management: Drive the Root Cause Analysis (RCA) process by facilitating deep-dive post-incident reviews (PIRs). Act as an ITSM Success Partner to communicate problem trends ...

MN8 Energy

Solar Supervisor

Dallas, TX

Work inside in front of a computer 50% of the time or more, utilizing various applications and a CMMS (Computerized Maintenance Management System) system to manage daily schedules and reports from ...

Cotality

Senior IT Service Delivery

Dallas, TX · On-site

Resilience & Problem Management: Drive the Root Cause Analysis (RCA) process by facilitatingdeep-dive post-incident reviews (PIRs). Act as an ITSM Success Partner to communicate problemtrends, risks ...

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Problem Management information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for problem management in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What are popular job titles related to Problem Management jobs in Texas? For Problem Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Texas look for? The top searched job categories for Problem Management jobs in Texas are:
What cities in Texas are hiring for Problem Management jobs? Cities in Texas with the most Problem Management job openings:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Texas as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,227 per year, or $27.5 per hour.
IT Service Desk Manager

IT Service Desk Manager

Talos Energy

Houston, TX • On-site

Full-time

Posted 6 days ago

Job description

POSITION SUMMARY:
The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests. This role manages a team of six direct reports, ensures timely intake, triage, escalation, and resolution of user issues, and owns the end-to-end processes for incident management, request fulfillment, and problem management coordination. The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints, mobile devices, and printers), including procure, stock, refresh, and retire, to ensure standards, availability, and accurate asset records. The IT Service Desk Manager drives consistent customer communication, service level performance, knowledge management, and continual service improvement, partnering closely with infrastructure, cybersecurity, enterprise applications, and vendors to restore service quickly and reduce repeat incidents. The position reports to the Enterprise Systems and Services Manager.
DUTIES & RESPONSIBILITIES:
This position is responsible for leading IT Service Desk activities, including but not limited to:
  • Lead, coach, develop, and manage performance of six Service Desk team members; build a customer-first culture and ensure appropriate coverage during business hours and planned on-call rotations as applicable.
  • Own the IT Helpdesk intake process for incidents and work requests, including prioritization, categorization, triage, routing, escalation, and closure with clear customer communication.
  • Manage incident response for end-user and enterprise technology disruptions, coordinating with internal resolver groups and vendors to restore service within agreed targets.
  • Oversee request fulfillment workflows (e.g., access, hardware/software, onboarding/offboarding intake) to ensure requests are complete, approved, tracked, and delivered as expected.
  • Own the asset lifecycle for end-user technology (endpoints, mobile devices, printers), including procure, stock, deploy, refresh, and retire, including inventory accuracy, standard builds/configurations, replacement planning, secure disposal, and coordination with purchasing and vendors.
  • Coordinate problem management activities by identifying repeat incidents, driving root-cause analysis with resolver teams, and tracking corrective actions that reduce recurring disruption.
  • Maintain and improve service desk tools and procedures, including ticket quality standards, knowledge base articles, standard operating procedures, and self-service guidance.
  • Own customer-facing communications for the Service Desk, including proactive updates during incidents and changes, and running information sessions with key stakeholder groups (e.g., Executive Assistants and departmental admins) on support processes, common issues, and new tools or standards.
  • Monitor and report on service performance (e.g., volume, response/resolution times, backlog, SLA attainment, customer satisfaction, user sentiment) and lead continual improvement actions.
  • Own customer satisfaction (CSAT) and user sentiment measurement for IT support, including survey approach and cadence, analysis of feedback and themes, and execution/tracking of action plans to improve the end-user experience.
  • Partner with Enterprise Systems, Infrastructure, Cybersecurity, and third-party providers to align support processes, escalation paths, and communications for planned changes and outages.
  • Ensure service desk practices align with IT policies and controls, including asset handling, access request documentation, and adherence to security and compliance requirements.
  • Support major incident communications and post-incident reviews, capturing lessons learned and updating knowledge and procedures accordingly.

EDUCATION & EXPERIENCE:
  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  • 5+ years of progressive experience in IT end-user support/service desk operations, including experience leading or supervising a support team.
  • Hands-on experience with ITSM processes (incident, request, problem) and service desk ticketing tools; experience operating to SLAs/OLAs and reporting performance metrics.

QUALIFICATIONS & SKILLS:
  • Strong customer service mindset with ability to set expectations, communicate status, and translate technical issues into clear business language.
  • Proven people leadership skills, including coaching, performance management, and building team capability through training and knowledge sharing.
  • Working knowledge of ITIL/ITSM practices, especially incident management, request fulfillment, problem management, escalation management, and knowledge management.
  • Strong troubleshooting and triage skills across common end-user technologies (Windows, Microsoft 365, identity/access basics, printing, mobile devices, collaboration tools) with ability to determine when to escalate.
  • Ability to manage competing priorities in a high-volume environment while maintaining ticket quality, documentation, and follow-through.
  • Comfort with metrics and operational reporting (ticket trends, backlog, SLA attainment, customer satisfaction) and using data to drive continuous improvement.
  • Strong collaboration skills to coordinate with resolver teams, vendors, and business stakeholders during incidents and service restoration efforts.
  • Strong written and verbal communication skills, including facilitation of stakeholder information sessions and training for non-technical audiences.
  • Experience managing end-user technology lifecycle and IT asset practices (endpoints, mobile devices, and printers), including inventory, standard configurations, refresh cycles, and secure retirement/disposal.
  • High integrity and attention to detail, especially when handling access requests, endpoint asset procedures, and security/compliance requirements.

CERTIFICATES & LICENSES:
  • None required; ITIL Foundation, HDI Support Center Manager, or similar service management/support certifications are a plus.

PHYSICAL REQUIREMENTS:
  • Primarily office work; must be able to sit for extended periods and use hands/arms for repetitive motion (keyboard/mouse).
  • Ability to travel as needed for business meetings and project activities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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