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Problem Management Jobs in Texas (NOW HIRING)

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

1 point system

DNS Engineer

Plano, TX · On-site

Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...

Compunnel

Change Management Analyst

Dallas, TX · On-site

... Problem Management modules. • Working knowledge of ITIL Change Management practices and Change Advisory Board (CAB) processes. • Strong attention to detail and ability to ensure documentation ...

Wells Fargo

Product Service Manager

Irving, TX

Experience facilitating Root Cause Analysis (RCA), 5 Whys, problem management, corrective and preventative action planning, and continuous service improvement initiatives. * Experience serving as the ...

New

1 point system

DNS Engineer

Irving, TX · On-site

Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...

Sarian Solutions

Java/J2EE Developer

Plano, TX

$48.75 - $63.25/hr

Plano, TX & Irving, TX Duration: Full-Time * Incident Management, Problem Management, Experience with Remedy / Service now / Maximo (Any equivalent tool). * Java/J2EE, OOPS, Servlets, JSP, JavaScript

Apple

Senior Incident Manager

Austin, TX

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

Wise Skulls

Teamcenter Support analyst

Austin, TX · On-site

Understanding of ITIL processes (Incident/Change/Problem management). Basic scripting knowledge (Shell, Batch, Python). Experience 5 +years of relevant experience in Teamcenter support or PLM ...

Apple

Senior Incident Manager

Austin, TX

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

Bank of America

Senior Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Texas

Problem Management information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for problem management in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Texas? For Problem Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Texas look for? The top searched job categories for Problem Management jobs in Texas are:
What cities in Texas are hiring for Problem Management jobs? Cities in Texas with the most Problem Management job openings:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $57,227 per year, or $27.5 per hour.

Sr Endur Developer

Engineers and Constructors International Inc.

Houston, TX • On-site

$100/hr

Contractor

Posted 28 days ago

Job description

Join the ECI Group's Professional Technical Services Network as an Contract Software Engineer | Endur.  This is a Houston based contract role with an anticipated  7-month duration.  Note: You must be a US Citizen or Permanent US Resident to qualify for this position.  
About the Role
This is a replacement role (backfill) supporting Shell’s Trading & Supply IT organization within the Crude North America portfolio. The resource will join an Agile Product Delivery Team focused on Endur and Oil Data Warehouse (ODW) systems.  The role is a mix of hands-on development + production support, with ownership across defect resolution, enhancements, and technical delivery.
Key Responsibilities
  • Develop, enhance, and maintain Endur-based applications
  • Support production issues, triaging, and resolution (L2/L3 support)
  • Deliver defect fixes, enhancements, and small projects
  • Create technical designs, estimates, and documentation
  • Work within Agile delivery teams (sprints, backlog prioritization)
  • Support Change & Problem Management via ServiceNow
  • Troubleshoot and resolve Endur + ODW-related issues end-to-end
  • Partner with business stakeholders and IT teams across Trading & Supply
Must-Have Skills (Non-Negotiable)
  • Endur (Openlink) – strong hands-on development experience
  • Java (core development)
  • PL/SQL / Oracle SQL (advanced level)
  • Experience supporting Endur in production environments
  • Experience with incident/problem management + code triaging
  • Strong requirements analysis and technical design skills
Nice to Have 
  • Experience with Oil Data Warehouse (ODW)
  • Exposure to .NET
  • Prior experience in energy trading / commodities (Crude, T&S)
  • Familiarity with ServiceNow workflows

Ideal Candidate Profile
  • 7–12+ years overall experience
  • Proven ability to own technical delivery end-to-end
  • Comfortable in fast-paced trading environments
  • Strong communicator who can work across business + IT stakeholders
Please Note: The ECI Group uses AI-assisted tools in the early stages of application review, with all decisions guided by human oversight and fully compliant with General Data Protection Regulation (GDPR) and ECI Group's applicable data protection policies and Privacy Notice.
 

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