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Premium Concierge Jobs (NOW HIRING)

The HEAT Group

Premium Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and ...

Ball Arena

Premium Concierge

Denver, CO · On-site

$20/hr

Premium Concierge Department: Business Development Business Unit: Premium Sales and Service Location: Ball Arena, Denver, CO Reports To: Director of Premium Hospitality Employment Type: Variable Hour ...

AEG

Premium Concierge

Denver, CO · On-site

$20/hr

Serve as a concierge for all Premium spaces within Ball Arena such a Suites, Theater Boxes, Club Lexus, etc. * Assist Business Development leadership and staff with any issues within designated ...

Amenities Health

Concierge Longevity Physician

Raleigh, NC · On-site +1

$15 - $19.50/hr

As Amenities Health's Concierge Longevity Physician, you'll not only deliver comprehensive primary care, but also actively shape the evolution of our premium concierge practice from day one. The ...

Amenities Health

Concierge Longevity Physician

Raleigh, NC

$15 - $19.50/hr

As Amenities Health's Concierge Longevity Physician, you'll not only deliver comprehensive primary care, but also actively shape the evolution of our premium concierge practice from day one. The ...

Amenities Health

Concierge Primary Care Physician

Dallas, TX

$15.25 - $19.75/hr

As Amenities Health's founding Concierge PCP, you'll not only deliver comprehensive direct patient care, but also actively shape the evolution of our premium concierge practice from day one. What you ...

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How much do premium concierge jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for premium concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a premium concierge?

Premium Concierges are specialized professionals who offer high-end, personalized services to clients, often in luxury hotels, resorts, or exclusive environments. Their responsibilities include arranging travel, securing event tickets, making restaurant reservations, and fulfilling special requests to ensure guests have an exceptional experience. Premium Concierges are known for their extensive local knowledge, strong problem-solving skills, and ability to provide tailored recommendations. They often cater to VIP guests who expect the highest level of service, discretion, and efficiency.

What skills and qualifications are needed to thrive as a premium concierge?

To thrive as a Premium Concierge, you need exceptional customer service skills, attention to detail, and often prior experience in hospitality or luxury service environments. Familiarity with customer relationship management (CRM) software, booking systems, and occasionally foreign language proficiency is commonly required. Outstanding communication, discretion, and problem-solving abilities set top performers apart in this role. These skills ensure clients receive personalized, seamless experiences, fostering loyalty and satisfaction in high-end service settings.

What are the most common challenges faced by premium concierges, and how can they be effectively managed?

Premium Concierges often deal with high expectations from VIP clients who demand personalized and prompt service. The most common challenges include managing multiple requests simultaneously, handling last-minute changes, and sourcing exclusive experiences or reservations. To effectively manage these challenges, strong organizational skills, proactive communication, and a robust network of vendors and contacts are essential. Building rapport with clients and maintaining a calm, professional demeanor under pressure also help ensure client satisfaction and success in the role.

What are popular job titles related to Premium Concierge jobs?

For Premium Concierge jobs, the most frequently searched job titles are:

Premium Concierge jobs near you
Infographic showing various Premium Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 16% Part Time, 1% Temporary, 12% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Premium Concierge

Miami, FL • On-site

The HEAT Group
11 - 50 employees
Learn more about The HEAT Groupexternal

$14.75 - $19.25/hr

Part-time

Re-posted 23 days ago

Job description

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Responsibilities:
  • Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.
  • Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.
  • Assisting guests, building individual connections, and providing direction with any questions or concerns.
  • Ensuring ingress and egress runs smoothly, and congestion is avoided.
  • Issuing guests passes as needed and within regulations.
  • Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.

Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • One year of customer service experience.
  • Excellent verbal communication and interpersonal skills
  • Strong organizational skills and attention to detail.
  • Ability to perform in a fast-paced environment.
  • Candidates must be enthusiastic with a strong work ethic
  • Respects and understands client and celebrity confidentiality.

Event Staff Benefits
  • Competitive Pay Rates
  • Overtime Pay (I.5 times regular rate) on Company Observed Holidays
  • Paid Training
  • Free Parking
  • Discounted Employee Meals
  • 30% discount at Miami HEAT Retail Store
  • Eligible for monthly Elevate All-Star Recognition Program
  • Arena Talent Experience & Department Incentives
  • End of Season Performance Bonus Program*

*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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