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Customer Experience Concierge Jobs (NOW HIRING)

Roda

Customer Experience Concierge

Rockville, MD · On-site

$20 - $25/hr

We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, be passionate ...

Roda

Customer Experience Concierge

Rockville, MD · On-site

$20 - $25/hr

We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, be passionate ...

Roda

Customer Experience Concierge

Rockville, MD · On-site

$15.75 - $20.50/hr

We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, be passionate ...

CityVet

Client Experience Concierge

Jacksonville, FL · On-site

$14.25 - $18.50/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Customer service experience required * Ability to multitask and prioritize during busy times

CityVet

Client Experience Concierge

Saint Johns, FL

$14.50 - $18.75/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Customer service experience required * Ability to multitask and prioritize during busy times

CityVet

Client Experience Concierge

Jacksonville, FL · On-site

$14.25 - $18.50/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Customer service experience required * Ability to multitask and prioritize during busy times

CityVet

Client Experience Concierge

Saint Johns, FL

$14.50 - $18.75/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Customer service experience required * Ability to multitask and prioritize during busy times

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How much do customer experience concierge jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Customer Experience Concierge?

A Customer Experience Concierge is a professional who provides personalized assistance and support to customers, ensuring a seamless and positive experience with a company’s products or services. They act as the main point of contact for customers, addressing inquiries, resolving issues, and anticipating needs to enhance customer satisfaction. This role often involves a mix of customer service, hospitality, and problem-solving skills to create memorable and value-driven interactions. Customer Experience Concierges are commonly found in industries such as hospitality, retail, and luxury services, where exceptional service is a key differentiator.

What are the key skills and qualifications needed to thrive as a customer experience concierge?

To thrive as a Customer Experience Concierge, you need strong interpersonal communication, problem-solving abilities, and a customer-centric mindset, often supported by a background in hospitality, retail, or customer service. Familiarity with CRM platforms, booking systems, and point-of-sale software is typically required. Exceptional emotional intelligence, patience, and attention to detail help you deliver memorable and personalized service. These skills are vital to ensure customer satisfaction, loyalty, and positive brand reputation in high-touch service environments.

How does a customer experience concierge typically collaborate with other departments to resolve customer issues?

A Customer Experience Concierge regularly works with teams such as technical support, sales, and operations to ensure customer concerns are addressed promptly and thoroughly. This collaboration often involves escalating complex issues to specialists, coordinating with product teams for feedback, and relaying important customer insights to management. Effective communication and strong relationship-building skills are essential, as the role acts as a liaison between customers and various internal stakeholders to deliver seamless service. Working closely with other departments not only helps resolve issues efficiently but also contributes to continuous improvement of customer experience processes.

What is the difference between Customer Experience Concierge vs Customer Service Representative?

AspectCustomer Experience ConciergeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury hotels, high-end retail, exclusive clubsCall centers, retail stores, corporate offices
Employer & Industry UsageHospitality, luxury services, premium brandsRetail, telecommunications, banking
Common Search & ComparisonFocus on personalized, high-end customer experienceFocus on resolving customer issues efficiently

The main difference is that a Customer Experience Concierge provides personalized, high-end service tailored to luxury or premium clients, often in hospitality or retail settings. In contrast, a Customer Service Representative handles general customer inquiries and issues across various industries. Both roles require strong communication skills and customer service experience, but the Concierge role emphasizes a more personalized, luxury experience.

How to become a customer experience concierge with no experience?

To become a customer experience concierge with no experience, focus on developing strong communication and interpersonal skills, and gain familiarity with customer service principles. Entry-level roles often require a positive attitude and the ability to handle customer inquiries, with some employers providing on-the-job training. Certifications in customer service or hospitality can also enhance your prospects.

What cities are hiring for Customer Experience Concierge jobs?

Cities with the most Customer Experience Concierge job openings:

What states have the most Customer Experience Concierge jobs?

States with the most job openings for Customer Experience Concierge jobs include:

What are popular job titles related to Customer Experience Concierge jobs?

For Customer Experience Concierge jobs, the most frequently searched job titles are:

Customer Experience Concierge

Rockville, MD • On-site

Roda
See more jobs at Rodaexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Company Overview:
Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about.
We are a small start-up team located in the greater DMV area. We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, be passionate about great customer experience, curious about the automotive industry, and get exhilarated when sharing great ideas.
Job Description:
You'll be on the front lines working to surprise and delight each and every customer. You will be responsible for clients from the moment they get in touch with us until their vehicle is in for their appointment. That includes fielding in-bound calls, chats, and emails; dispatching valet drivers; and ensuring that we have optimized the schedule of appointments each day.
We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.
Key Responsibilities:
  • Responsible for triaging inbound and outbound follow up with clients
  • Answering phone calls, managing inbound chat inquiries as well as any pre-appointment communication
  • Proactive, professional, and courteous communication with clients
  • Manage and communicate with driver team to ensure timely pickup and delivery of client vehicles
  • Communicate with clients in event of delay
  • Proactively obtain information from clients to expedite appointment turnaround time
  • Manage CRM list of past, current and prospective clients
  • Manage outreach to existing clients to bring them back in after service reminders

Qualifications:
  • 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
  • Demonstrated history of proactive problem solving
  • Experience and comfort using customer-relationship management software
  • Ability to juggle a lot of tasks at once effectively with a high attention to detail
  • Track record of identifying and implementing improvements in customer experience
  • Track record of going above and beyond to make clients happy

Benefits:
  • Competitive compensation
  • Comprehensive benefits, including medical, dental and vision
  • Flexible paid time off
  • 401k plan
  • Discounted car repairs and details

Apply